Email From Amazon Shipping Template not Compliant
Received the notice below. Seller support says to call account support, account support says to get in touch with seller support. The template charges 3.99 per order, plus 50 cents a pound. Sending a 20 pound package to the west coast is more than 10 bucks, right?
Neither seller support or account support could answer the question: what is the allowed rate to charge? Does anyone know?
Dear Seller,
To protect the customer experience, we may suppress shipping options when we believe the shipping rates to customers are excessive. We’ve identified this potential error in your ship rate configurations for the ship options and SKUs below:
Marketplace Template Name Ship Option Name Sample SKUs Regions
US Migrated Template STANDARD DOMESTIC 9S-4NGU-6K03
YJ-XOWN-9G4N Maine,Vermont,New Hampshire,Massachusetts,Connecticut,Rhode Island,New York,Pennsylvania,District of Columbia,New Jersey,and more regions
US Migrated Template STANDARD DOMESTIC 9S-4NGU-6K03
YJ-XOWN-9G4N Illinois
What is happening?
The ship options listed above are no longer being shown to customers for affected SKUs. Customers can still see and buy your offers, excluding these ship options, unless all configured ship options for an offer violate the policy, in which case your offer is not shown at all.
Email From Amazon Shipping Template not Compliant
Received the notice below. Seller support says to call account support, account support says to get in touch with seller support. The template charges 3.99 per order, plus 50 cents a pound. Sending a 20 pound package to the west coast is more than 10 bucks, right?
Neither seller support or account support could answer the question: what is the allowed rate to charge? Does anyone know?
Dear Seller,
To protect the customer experience, we may suppress shipping options when we believe the shipping rates to customers are excessive. We’ve identified this potential error in your ship rate configurations for the ship options and SKUs below:
Marketplace Template Name Ship Option Name Sample SKUs Regions
US Migrated Template STANDARD DOMESTIC 9S-4NGU-6K03
YJ-XOWN-9G4N Maine,Vermont,New Hampshire,Massachusetts,Connecticut,Rhode Island,New York,Pennsylvania,District of Columbia,New Jersey,and more regions
US Migrated Template STANDARD DOMESTIC 9S-4NGU-6K03
YJ-XOWN-9G4N Illinois
What is happening?
The ship options listed above are no longer being shown to customers for affected SKUs. Customers can still see and buy your offers, excluding these ship options, unless all configured ship options for an offer violate the policy, in which case your offer is not shown at all.
2 replies
Bryce_Amazon
Greetings,
Thanks for creating this thread! It's tough to follow the email you provided due to the layout issues, would you be able to post the Seller Support ID where you asked your initial question? I'm trying to gather details around these SKUs and their specific shipping settings. Thank you.
- Bryce
