Unfair A-Z claim
Order 405-0350050-8137106
The buyer filed an A-Z claim for not receiving the product.
Amazon approved the seller's refund and affected the ODR.
This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?
Please help us.
@JiAlex_Amazon@Ezra_Amazon@Spencer_Amazon@Angie_Amazon
Unfair A-Z claim
Order 405-0350050-8137106
The buyer filed an A-Z claim for not receiving the product.
Amazon approved the seller's refund and affected the ODR.
This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?
Please help us.
@JiAlex_Amazon@Ezra_Amazon@Spencer_Amazon@Angie_Amazon
3 replies
Seller_ZJhFeE3tNKzfh
because the a-z systems have never been programmed to look for buy shipping usage.
Unfortunately you just need to open a case with seller support again and again and again and again and again until you get someone who knows what they are doing.
With any luck you’ll get someone who really doesn’t and they’ll reverse the refund as well and take it from amazons funds instead. That happened to us once!
Seller_7pTs15IYXmTOB
If it was signed for, then eventually they would reimburse you. As the seller above says, open a case and inform the team. After that if you tag a mod here, give case id they may pursue it for you.
Seller_540qgZMXuuXdD
Nearly all A-Z claims are unfair.
If a customer knows how to play the system, you will lose.
