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Seller_z3k8APxGfbQEK
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With Easter just around the corner, now is the time to ensure your business is ready for the holiday rush! Whether you sell seasonal products or everyday essentials, a little preparation can help you maximize sales and avoid last-minute headaches.

💡 Stock & Inventory: Check your inventory levels, especially for seasonal items like Easter gifts, decorations, and chocolates. Make sure your FBA stock is sent in early to avoid delays.

💡 Pricing & Promotions: Consider running Easter discounts or lightning deals to attract shoppers looking for gifts and special treats.

💡 Optimized Listings: Update your product titles, descriptions, and images with Easter-related keywords to improve search visibility.

💡 Shipping & Fulfillment: If you’re fulfilling orders yourself, double-check shipping times and communicate any delays to customers in advance.

💡 Customer Engagement: Use social media, email marketing, or even Amazon Posts to highlight Easter-themed products and special offers.

💡 Pro Tip: 🐣 Easter Sunday 2025 (April 20, 2025) has been officially added to the holiday list in shipping settings.

How are you preparing your Amazon business for Easter? Share your tips and strategies below! 🐰

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Seller_pZPUigSoKl3Mk
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Lost All Vine Reviews – Reviews Don’t Merge
by Seller_pZPUigSoKl3Mk
Amazon replied

Hi everyone,

I didn’t make any changes to my listings – the reviews were already merged properly some time ago. But now something seems to have gone wrong. The reviews are no longer merged, and I’ve lost all of my Vine reviews, which were previously visible.

I contacted Seller Support ( 10956557012 ), and they responded with:

"After careful review, we found that the merging and unmerging of ASINs might result in the loss of reviews on your listings. Additionally, reviews may be removed by customers themselves or by Moderation and Trust Specialists in compliance with Amazon’s review policies."

This is very frustrating because I didn’t initiate any merging or unmerging recently, and my Vine reviews were valuable for my product’s credibility. It seems something broke on Amazon’s side.

Has anyone faced a similar issue or successfully recovered lost Vine reviews? Any help or advice would be greatly appreciated.

Thanks in advance!

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Seller_6AK0NtKrTLCij
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Him

I am new to Amazon seller, I am unable to view certain features like PPC, or launch a campaign to advertise, help in this regard is highly appreciate.d

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Seller_5N3oVP66stmfC
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Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.

I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.

The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.

I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.

Your Referral to Amazon.com - Investigation Complete

We received your report of suspicious buyer activity. Thank you for bringing this to our attention.

Complaint ID:

Order ID:

ASIN(s):

What did you investigate?

When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.

What was the outcome of the investigation?

We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.

Will my report have any impact on my performance?

No. Your report of the buyer and the outcome of our investigation will not affect your performance history.

What do I need to do?

No further action is required from you.

Thank you for selling in Amazon’s store.

This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.

To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.

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Seller_7tljpAGnkofk4
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Hi Amazon Team, Moderators, and Fellow Sellers,

We are Photographic Solutions, the brand owner and manufacturer of PEC*PADs — professional-grade, non-abrasive cleaning wipes used worldwide for cleaning camera sensors, lenses, negatives, and other delicate photographic surfaces.

We are posting here publicly in hopes that someone at Amazon will finally recognize the severity of the ongoing issue affecting our brand and multiple authorized sellers.

🔴 What Happened

On March 7, 2025, Amazon mistakenly flagged PEC*PADs as "Solar Eclipse Glasses." As you can imagine, this is completely incorrect. PEC*PADs are not eyewear, not intended for solar viewing, and pose no safety risk whatsoever.

We immediately submitted an appeal, and on that same day, Amazon confirmed the classification was wrong, the violation was removed, and the listing was reinstated.

However, despite the appeal being accepted and resolved:

⚠️ What Is Still Happening

  • Amazon has automatically refunded thousands of FBA orders for this ASIN (B0001M6K24) across Amazon UK and EU.
  • To date, our sellers have lost over £30,000, and we believe that figure could be double once the full impact is known.
  • Amazon also sent thousands of “product recall” emails to customers falsely stating the item was recalled for being unsafe for viewing a solar eclipse — which is completely false and has severely damaged our brand reputation and our sellers’ businesses.
  • Seller Support has been unresponsive, closing cases, or sending copy-paste replies that don’t address the issue.
  • One of our UK sellers is now facing possible bankruptcy due to over £20,000 in deductions, despite having a spotless account health record.

✅ Key Facts

  • PEC*PADs are NOT solar viewing products — they’re cleaning wipes.
  • There is NO product recall.
  • We are the brand owner and manufacturer, and no safety concern has ever been issued by us or any authority.
  • The problem stems from a mistaken internal classification by Amazon.

🙏 What We’re Asking

We are urging Amazon to:

  1. Immediately stop refunding orders for this ASIN.
  2. Remove the false “safety recall” messaging sent to customers.
  3. Reimburse sellers who have been impacted by this error.
  4. Assign this case to someone in Escalations or Executive Support who can properly address brand-level misclassifications like this one.

We are happy to provide all supporting documentation, including the appeal approval, product images, and case IDs.

Please help us resolve this serious issue that has gone far beyond a simple listing error. Multiple businesses are being harmed, and a brand with decades of trusted reputation is at risk due to an automated mistake.

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Seller_76AUwmqvSyRIM
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Seller support resolved my issue at the first attempt. Amazing!

Seller support resolved my issue at the first attempt. Amazing!

April Fools!

(sorry)

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Seller_cqm1NpCzzXarj
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St.Patricks Day Bank Holiday
by Seller_cqm1NpCzzXarj

Amazon not recognising St Patricks Day as a bank holiday here in Northern Ireland, will severely affect out late despatch rate, I have been on to support but as usual to no avail. I am sure sellers in Scotland have the same issue with their bank holidays. Would a piece of code put in by Amazon not show where you live and what holidays there are? . Ebay do it.!!

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Need Advice on Video Upload Rejection - Amazon
by Seller_fLJ3Hdgrt17Ze
Amazon replied

Dear all,

I’m looking for some advice on how to successfully upload a video to Amazon. I recently created a video using Amazon's advertising tool for one of our own brand products, but unfortunately, the video was rejected for the following reason:

The video provides medical advice, negatively refers to professional medical advice, or makes false medical claims.

I couldn’t find anything related to professional medical advice in the listing or the video itself. The product is a seagrass basket, so I’m really puzzled as to why it was flagged for this issue.

I’ve already opened a case, but as you might expect, the support I received wasn’t very helpful (not that I was expecting much). I’m hoping someone here has experienced a similar issue or can offer some advice on how to move forward with this.

I really need some help here, so any guidance would be greatly appreciated!

Thank you all in advance!

Kind Regards Smart Fashion

NOTE : I’m very aware that this is a seller forum, not Seller Support (which, as many of us know, doesn’t really offer much help & why we are end up here for help ).

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Seller_i1BFPlgIcYDVP
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MXN charge?
by Seller_i1BFPlgIcYDVP

I've just been charged £0.76 in my chase account from amazon, it's saying that the original transaction was in MXN 26.3158MXN is what is showing on my statement, i have nothing for sale and i haven't bought anything, can anyone tell me what this is for please?

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Complete product review about packing
by Seller_MOz7ZVexwxPo2

please look into this feedback as I believe its a complete product review

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Hi. A customer just returned a completely different item to the one purchased, with a spurious excuse, in an attempt at return fraud. Now, I am not going to refund them, but should I just click "complete" and leave them a message as to why they are not being refunded? Or should I go to "refund" and do a 100% refund reduction?

Cheers, Steve.

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