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Seller_z3k8APxGfbQEK
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📢[CLOSED] Ask Amazon - GET ANSWERS on Brand Registry Enrollment
by Seller_z3k8APxGfbQEK
Amazon replied

Welcome to our Ask Amazon Q&A with the Brand Registry team, focusing on your questions about the Brand Registry Enrollment Process.

_____________________________________________________

⚡️ What You Need to Know:


The Brand Registry team will answer all your questions posted in this event thread on May 27th from 8 am - 4 pm.

_____________________________________________________

💡 Submit questions below!


Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

We're hosting Ask Amazon events across multiple stores. In addition to this UK event, sessions will also be held in the following countries:

France

Germany

Italy

Spain

Japan

Please note that this event thread is specifically for the UK Forums. Links for each individual regional event will be provided soon.

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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listing removed and now shows as "Approval required" after e-liquid / disposable ban
by Seller_5QkB1tAPghNDC

I have had about 50 listings which are showing as approval required. When going into request approval it says:

We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Personal Care Appliances category in Refurbished, Collectible condition(s)

I have been selling these products for years and they are under my own brand.

My only guess is that it is a vape related product. Amazon placed a dispoable and e-liquid ban on the 1st of June for the UK website. But these items in question are not e-liquids nor disposables. However some items showing as authorisation required are our old e-liquid products which were out of stock for a while and this is why I believe it is related.

I have contacted Amazon support and they said they are not accepting applications for this product but I feel these products have been identified incorrectly.

Is anyone else going through the same issues? Is there anything else I can do to resolve or troubleshoot this? I'm all out of ideas for now :(

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Seller_lXSLnVpgu7AEq
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Unfair A-Z claim
by Seller_lXSLnVpgu7AEq

Order 405-0350050-8137106

The buyer filed an A-Z claim for not receiving the product.

Amazon approved the seller's refund and affected the ODR.

This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?

Please help us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4

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Amazon Feedback Manager Is Failing Sellers
by Seller_6HXPDZ2n6YG3n

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

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Seller_PmQpDu9F4aEbW
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Shipment is in Limbo
by Seller_PmQpDu9F4aEbW
Amazon replied

My shipment was confirmed delivered over a month ago, but it's been stuck without any updates or progress since then.

I can't even open a formal investigation into this delay because it hasn't even been checked in yet. It's seems to be in limbo.

Any advice on how to break the deadlock and get my shipment cleared?

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Need help for account reactivation.
by Seller_OoXoqXVfbwVJO

Been over a month now since my FBM offers were deactivated. This was due to a spike in sales and some cancelled orders (post office closed abruptly, nothing i could do). I believe i have a strong appeal, all supplier invoices and business verification yet amazon support isnt accepting. I have the last 90 day orders created in an excel spreadsheet with tracking info for each and every order, and this is still being denied. Any advice here? This is my bread and butter. All tracking is verifiable just as amazon asks.

Thanks.

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Ongoing VTR Issue – DHL eCommerce Tracking Being Misclassified as DHL by Amazon System
by Seller_VljcWSwxyb3V5
Amazon replied

Hi @Seller_mIRnuhdx7l5sN

New forum post as requested

We’re currently experiencing a persistent issue with Amazon incorrectly classifying tracking information for orders shipped via DHL eCommerce.

We fulfill our orders through Veeqo, which is fully integrated with Amazon, and we always select “DHL eCommerce” as the carrier at dispatch. However, Amazon is incorrectly mapping this to “DHL”, which results in all affected orders being marked with an invalid tracking status and negatively impacting our Valid Tracking Rate (VTR).

Key Facts:

We are selecting DHL eCommerce from the dropdown in Veeqo (confirmed by their engineering team).

All our affected orders are showing “DHL” on Amazon’s side, not “DHL eCommerce”.

This issue is impacting 100% of the orders on our VTR defect report.

Amazon has already acknowledged a similar issue with Yodel, so it appears to be a broader system issue affecting multiple carriers.

We’ve provided Amazon support with screenshots, order history, and confirmation from Veeqo, yet we continue to receive generic responses stating we selected the wrong carrier.

VTR defects showing up despite using the correct carrier via an integrated system like Veeqo?

We’d appreciate any feedback from others, and hopefully this helps surface what appears to be a technical issue on Amazon’s side.

Thanks in advance,

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Duplicate Listings on Amazon.co.uk – One Buyable, One Blocked (Unshippable) – Urgent Fix Needed-Ghost Listing
by Seller_xiJDmtQr1x151
Amazon replied

Hi everyone,

We’ve come across a frustrating issue affecting several of our listings on Amazon.co.uk and are hoping someone here has encountered something similar or can advise on how to resolve it.

Essentially, many of our FBM products (one example B085QDW2P4, you can see 2 versions of it) are appearing twice on the site. One version of the listing is fully functional and buyable, while the other version displays the message: "This item cannot be shipped to your selected delivery location. Please choose a different delivery location." The most concerning part is that sometimes the unshippable version ends up holding the Buy Box, which means customers are being directed to a product page where they are unable to make a purchase. Deliver to address is a regular UK postcode.

From our side in Seller Central, we only see a single offer per ASIN. There are no visible duplicates, and nothing appears to be suppressed, stranded, or inactive. This makes it impossible for us to identify and remove or edit the problematic version of the listing.

We’d really appreciate any help in understanding why this might be happening and how we can fix it. Why would Amazon show two listings when only one offer exists? How can we make sure the correct, buyable listing is the one that surfaces and holds the Buy Box? And is there a specific way to report this through support that will get attention and action? We already opened multiple cases but to no avail.

This issue is not only hurting our sales, but it's also creating a confusing and poor experience for customers. If anyone has dealt with this and found a solution, we’d be very grateful if you could share your experience.

Thanks in advance,

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Seller_sSkzzHms7Kxs6
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What to do if the EAN has been linked to the wrong ASIN?
by Seller_sSkzzHms7Kxs6
Amazon replied

Hello everyone!

In the past, we have read about errors during the listing creation process, where the EAN was previously incorrectly linked to a different ASIN. Therefore, we want to provide instructions on how to proceed in such cases.

You have two options:

  1. Choose "This is not my product" while creating the offer and contact Seller Support Services (SPS) to report the issue.
  2. Reach out to SPS directly, providing a screenshot of the conflicting error message and supporting documents.

Note: Providing the Seller SKU is crucial, even if the item hasn't been created or added to the inventory yet, as the exemption will be granted based on the SKU, EAN, and Seller ID.

Supporting documents:

If you are the brand owner:

  • A copy of the GS1 certificate, which shows the owner's legal entity and associated GTIN prefix.
  • Proof of the relationship between the legal entity on the GS1 certificate and the brand, such as trademark registration documents or a website owned by the brand, manufacturer, or UPC/EAN owner, clearly displaying the connection between the brand and the UPC/EAN owner.

If you are not the brand owner:

  • A letter or legal agreement from the manufacturer or brand, confirming that either the GTIN used by you is valid and owned by the manufacturer/brand OR that you are authorized to use your own GTIN to sell unique products with the brand.
  • The letter/agreement must include contact information for the brand/manufacturer's point of contact for verification purposes and if you are using your own GTIN, it needs a clear establishment of the relationship between your prefix and the brand.
  • Alternatively, if you use your own GTIN, you can provide a copy of the GS1 certificate, showing the legal entity and associated GTIN prefix.

Feel free to share your experiences on this topic and let us know if you find posts like this helpful by giving a thumbs up 👍 or down 👎, or by leaving a comment 😊

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Amazon Recommended Packing – What You Need to Know
by Seller_mIRnuhdx7l5sN
Amazon replied

Hello Sellers,

Wanted to flag something that might be relevant if you're using Small Parcel Delivery (SPD) for your inbound FBA shipments.

Amazon now offers a Recommended Packing method. It gives you suggested SKU groupings ("pack groups") aimed at improving how your products are distributed across the fulfillment network. If you follow these recommendations, your shipment becomes eligible for a discount on future fulfillment fees.

Here’s what you need to know:

  • Only available for SPD shipments with parcels under 15 kg. LTL/FTL not supported.
  • You’ll see the option in Step 1b of the Send to Amazon workflow.
  • Recommendations expire after 7 days. You’ll need to confirm packing within that time.
  • "Pack later," 2D barcodes, and manual confirmation aren't supported with this method.
  • You can still use multiple boxes, as long as the SKUs and quantities match the pack group instructions.

Once your shipment is received and verified, the discount will be applied to your future fulfillment fees. This typically takes up to 30 days. You can track any earned incentives in the "Track your savings" section of Seller Central.

If the recommendations don’t align with your current workflow, the standard packing method is still available. Just note that it won’t include any discounts.

More info here: Amazon recommended packing method

If anyone's tested this, feel free to share your experience. Ezra!

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7 replies
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Inaccurate Pricing Information
by Seller_tJojjzGVVZBCu

Hi, I have an issue with this were I have had 5 listings now removed for inaccurate pricing information. The prices I have offered are fair prices similar to other sites like ebay. I was the cheapest on the market and for some reason other sellers are still selling the items at an even higher amount some even the double the price

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

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7 replies
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