We shipped an order to a customer via DHL.

We originally attempted to send this item to the customer on 16/07/2025. However, the courier attempted delivery on 17/07/2025 under tracking xxxxxxxx and came back with the message of "It is saying the gates were closed – they could not gain access, left a card but not had a response Please can you advise any additional instructions/address if possible?" on the 24/7/2025 after the customer didn't collect We then gave this feedback to the customer on 25/07/2025 and they updated us on 25/07/2025 with "Please change address to: ________" and then on the 27/07/2025 Please change the address to: _________. We then re-sent the product under tracking xxxxxxx and delivery was attempted on 29/07/2025, however the recipient did not arrange to be in for delivery despite notifications, so the parcel is now at the local depot. As a result, we reject responsibility for this order as the customer has had ample attempts to either have this delivered or collect from the depot. In line with the A-Z guarantee policy, the parcel requires a signature for delivery, which is to protect sellers. Therefore, we request exemption from fault for this order.

@Ezra_Amazon@Simon_Amazon

@Julia_Amazon@JiAlex_Amazon @Roberto_Amazon @Sakura_Amazon_