@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH

Hi, I have recently noticed quite few of my ASINs brand is changed to another brand for unknown reason, and I have tried to report this to SS and not getting any satisfactory response.

We have had our ASIN listed under our brand since 2019 and in the back-end it is showing the correct brand, however on the display page it is showing incorrect brand.

Please can you help me rectify this, I have already provided all the details in the case, Case Id: 11092580042

If you require any further information, please let me know

Your help would be much appreciated.

Kind Regards

Hi,

I would like to increase the size of my product by a couple of centimetre's based on some feedback. Can I edit the original listing to show the new dimensions or will I need to create a new one? I'm looking to order my second batch of inventory so would like to know the answer before I proceed.

Many thanks

Lee

As many other sellers are now reporting, we have 3 orders which have had A-Z Claim Approved from the customer claiming to have not received their orders - despite us having signed proof of delivery for all 3 orders. It is also going against our Order Defect Rate.

We sell furniture, so these are not inexpensive items which can just afford to give away for free.

We do not agree with Amazon's automated responses to our appeals and we have tried to ring Amazon as well with no luck.

For all 3 appeals, we have received the automated same result:

"We have debited the amount from your account and have counted the claim against your order defect rate.

Appeal decision - Upon further review, we have decided to uphold our original decision.

Further decision - Upon further review, we have decided to uphold our original decision.

Further decision - Upon further review, we have decided to uphold our original decision."

If anyone at Amazon could help investigate that would be very much appreciated:

Case ID's 11031955162, 11055892052, 11049737842, 11055891272

I’ve reached breaking point and I’m posting this publicly because I’ve followed every process Amazon laid out and have gotten nowhere.

Here’s what happened:

• A customer placed an order and later filed an A-to-Z Guarantee claim, saying they never received the item.
• I reached out to them - multiple times - and found out they missed the first two delivery attempts, but the item was delivered on the third attempt.
• I have proof of delivery from UPS, one of the most reliable couriers out there. It shows date, time, location, everything. The order was clearly delivered to the correct address.
• Despite all of that, Amazon still granted the refund under the A-to-Z claim.
• I appealed. Rejected. No explanation.
• I contacted Seller Support - and all they did was send it back to the same Claims team. A full circle of uselessness.

What more am I supposed to do as a seller?

I fulfilled the order, the item was delivered, I provided solid proof from a trusted courier - yet Amazon sides with the buyer who just says “I didn’t get it.” This is a broken system. If customers can simply claim non-receipt and get refunded, even when there's clear delivery confirmation, then we’re not running a marketplace - we’re running a free giveaway service. This isn’t just unfair - it’s enabling fraud. It’s Amazon rewarding dishonest behaviour and penalising sellers who do everything right.

I’m demanding Amazon explain:

• Why was the claim approved when I had clear delivery proof?
• What is the actual point of using tracked and signed-for delivery if Amazon doesn’t even consider it?
• How are sellers supposed to protect themselves when the appeals process is completely opaque and clearly biased?

This is outrageous. I’ve lost money, time, and trust in this platform. If sellers can’t rely on Amazon to protect them when we follow the rules, what are we even doing here?