Subject: Access Revoked – Need Assistance with Report a Violation Tool

Hello Amazon Sellers & Support Team,

I recently had my access to Amazon’s Report a Violation tool revoked due to what Amazon has classified as abusive conduct under the Intellectual Property for Rights Owners Policy. However, I believe this was a misunderstanding, and I am seeking guidance on how to properly resolve this issue.

Background of the Issue:

• I am a new brand owner who recently registered my trademark in the UK and was under the impression that this allowed me to enforce my intellectual property rights across multiple Amazon marketplaces.

• Due to my limited experience with the Brand Registry tools, I may have misclassified some reports or reported sellers incorrectly, thinking they were violating my brand rights.

• I have already filed an appeal, explaining the situation and the corrective actions I have taken, including:

• Reviewing Amazon’s IP policies

• Implementing a more structured verification process before reporting

• Expanding my trademark registrations to ensure regional coverage

• Unfortunately, my appeal was denied, and Amazon has stated that their decision is final unless I submit new information.

My Questions & Help Needed:

1. Has anyone successfully reinstated access to the Report a Violation tool after a revocation?

2. What additional steps or new information can I provide in a follow-up appeal?

3. Would it help to work with an Amazon consultant or legal expert to address this?

I am fully committed to complying with Amazon’s policies and ensuring that all future IP reports are accurate and valid. Any advice, insights, or success stories from others who have faced a similar issue would be greatly appreciated!

Thank you in advance for your help!

Best regards,

I was wondering if anyone can help?

I sent in the required information on my invoice and I am still getting declined I reupload the same invoice then get declined straight away saying please do no submit the same application, but how am I meant to change any information if this is the invoice for the product? it don't make no sense.

help would be much appreciated.

I am the registered owner of the trademark, and my products are manufactured exclusively by a third-party manufacturer under my brand. During the Brand Registry application process, I was asked to upload proof of the arrangement between my brand and the third-party manufacturer.

I would like to know specifically what information is required to be included in the "proof of arrangement." While the help links provided mention uploading proof, they do not detail what specific elements or documentation should be included to meet this requirement.

To avoid further delays, could you please provide clear guidance on the exact documentation or details that need to be included in this proof of arrangement?

Your clarification on this matter would be greatly appreciated, as this is my fourth attempt to resolve this issue, and previous responses have not provided the specific guidance needed.

We sell on Amazon as a third-party seller, while there are listings of our brand marked as dispatches from Amazon Sold by Amazon that do not belong to us and are not created by us.

Basically, Amazon is selling inventory that is not from the brand owner directly to the customers.

It leads to my question, if a buyer placed an order from listings that were marked as dispatches from Amazon Sold by Amazon, then this buyer said wow you Amazon sold me counterfeits! What Amazon will do about it? Will Amazon shut down our selling account? We have nothing to do with these listings as they were marked as dispatches from Amazon Sold by Amazon.

Amazon can shut down all selling accounts as easy as pie, we are very concerned that the customers buy directly from Amazon, not us will bring troubles to our selling account.

Hes the message from "c" (no offical name or title)

I hope this message finds you well. We have

noticed that you are currently listing *****

under the ASIN B*******

Kindly note that this product is exclusive to the

brand, and your listing is unauthorized.

As a courtesy, we are providing you with an

opportunity to remove your listing voluntarily

within the next 24 hours to avoid potential policy

violations or escalations. Please be aware that all

sellers who previously ignored this email received

a policy violation and were subsequently removed.

We would prefer to resolve this matter amicably

without the need for formal action. Please confirm

once the listing has been removed

We appreciate your prompt attention to this matter

and your cooperation

Thank you for understanding.

Which i responded and stated basically to prove your exclusive and ill remove my products and gpt the response

Dear ********,

Your request for documentation is completely

inappropriate. ****** is the rightful owner of

the brand, and it is explicitly stated on the website

that they do not authorize third-party sellers. It is

your responsibility, as a seller on Amazon, to verify

proper authorization before listing any products

This is a clear violation of ****** intellectual

property, and no further justification or proof

is required from us. You are instructed to

immediately delete your listing of ******

products under ASIN ******. Failure

to comply will result in the escalation of this

case through Amazon's intellectual property

enforcement system, which may lead to the

deactivation of your seller account

No further discussion on this matter is necessary

Please confirm that the listing has been removed

without delay . We will file trademark violation

today

Btw it doesnt say that on there website it says

"for distribution, we manage everything internally and don’t work with any independent third-party distributors for wholesale purposes."

They later go on to say the do sell to other retails including where i purchased from

Any advice on how to proceed