hi my application has being rejected due to computer generated images however they are photos of my product which has my brand name permanently on and have being taken on my phone, i even took a photo holding the product in my hand to prove it is the actual product.

Case ID 11034124082

@Seller_PIHyltK09pbl3

@Seller_guPeMXBrBxqyU

Hi everyone,

I’m seeking advice on a persistent Brand Registry rejection issue for my UK-registered trademark: 2Go2PetCare (UK Trademark No: UK00004109839, filed as a design mark).

I’ve now had two rejections. The first was a few months ago, where Amazon support mentioned my website branding did not match the trademark (I was using “2Go2Global” at the time).

Since then, I have:

1- Registered a new brand website: 2Go2PetCare.com

2- Designed and produced physical packaging (box and shampoo bottles) with the trademarked logo permanently printed on them — not stickers or mock-ups

3- Taken clear, high-resolution product and packaging photos

4- Confirmed my Amazon seller account is active and healthy

I do not have a product listing yet, as this is a new product that is not currently available on Amazon. This may be why an ASIN wasn’t found during the review, but I’ve ensured that the brand is clearly and permanently displayed on the packaging.

Despite all of this, my new application was again instantly rejected with a generic message that listed reasons like policy violations, related account issues, or insufficient branding — none of which seem to apply in my case.

I’m more than happy to provide proof, and product images, and even do video verification if needed. I’ve reviewed all Amazon eligibility and enrollment guidelines and believe my application should now qualify.

Has anyone had a similar issue?

Has anyone else noticed the brand names on their listings changing over the last 2 weeks? It started off with a couple of listings being rebranded Erkic, then yesterday it was 76 of my listiings rebranded Erkic, several rebranded GONDMAX and today some of the listings that had been rebranded Erkic had changed to PIROIT overnight. I am the only seller on the listings, so no one else is selling the items. The only common denominator is all the listings have positive feedback on them and I have several thousand listings with no feedback whatsoever, so that is not a coincidence. When I click on the 3 new brand names Erkic, Gondmax and Piroit, they are a collection of listings from hundreds of different sellers from alcohol to t-shirts and everything in between. Have I missed something that everyone else knew about or is it just the bots experimenting? It wouldn't make much difference if it wasn't for the fact I can no longer edit some of my own listings despite being the manufacturer and the only seller? Is anyone else noticing their brand names changing?

Hi, i recently started the process of brand registry. I am currently on my fourth application (Case id: 10958201082), which has been rejected due to images being computer generated or altered. However, all my images are taken by phone and unaltered.

" I understand that you have contacted us regarding approval of your Brand Application KAF DESIGNS. I would like to help you in this situation.

We are unable to approve your application at this time due to the following reason(s):

The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product that you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them.

You can use your phone’s camera to capture clear pictures of your product or its packaging. Note that Amazon does not consider a mock-up or digitally altered image of the product or product packaging (e.g. the brand name or logo digitally edited onto the product or packaging using photo manipulation software) as valid proof of intellectual property ownership. Therefore, any product image provided during Brand Registry enrolment must be an unaltered, genuine image of the product or its packaging. If an application is submitted with a mock-up or digitally altered image, the brand may be subjected to additional scrutiny during enrolment, and in some cases removal from the programme.

Before uploading your image, ensure that it is not blurry and clearly displays your brand’s name. The brand name on the product must be easily readable and match the exact trademark name on your application. "

I have tried emailing the images from my phone to my computer and sharing images through onedrive to avoid any alteration to the images' metadata. I have also avoided compressing the images. However, even after all these steps i get the same response from Amazon brand registry.

The previous 3 rejected case IDs are listed below:

10901290472

10878150332

10836082062

The recent 5 pictures i have used for the application have been attached below. I hope these pictures can be used to help guide me on what changes i need to make. The images are taken from my phone, some of which show me holding my product.

I understand that I need to reapply for brand approval, but I would greatly appriciate guidance on what changes I should make when uploading product images to ensure approval.

Hi there could I please request a call from the brand registry team please as I seem to be getting nowhere with the issues I have, thank you