Take legal actions agains Customer, allowed?
Can I take legal actions against a customer as they have left a review stating my product is not authentic although it surely is and they have no evidence. I personally think they want to get the item for free.
Tried all the routes possible including sending them a message but nothing. Can I send a demand letter to their address ?
Take legal actions agains Customer, allowed?
Can I take legal actions against a customer as they have left a review stating my product is not authentic although it surely is and they have no evidence. I personally think they want to get the item for free.
Tried all the routes possible including sending them a message but nothing. Can I send a demand letter to their address ?
4 replies
Seller_ZJhFeE3tNKzfh
is this the 1 star feedback from 5th May 2025 that Amazon struck through?
Seller_mS10UjVYuuGor
Amazon may frown but you can threaten the customer with court action if you really want to having considered the potential implications.
While you may well be correct in your assumption the customer was looking for a freebie and the feedback they left was defamitory, any further steps by you are fraught with potential legal costs.
You're accusing the customer of written defamation i.e. libel which isn't resolved at small claims court level, only high court.
