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Seller_540F4A6jRtMhU
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Seller_540F4A6jRtMhU
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Incompetent Seller Support Team
by Seller_540F4A6jRtMhU
Amazon replied

The Seller Support Team is becoming increasingly incompetent and are unable to resolve a simple standard case.

I opened a case for inbound shipping units that were lost in the Amazon warehouse and requested an investigation after sharing the proof of delivery. The Seller Support Associate refused to launch an investigation. When I reshared the proof of delivery, he started sending me the same copy/paste response multiple times until eventually he decided to ignore me.

Where can I reach out to report such an incompetent Associate?

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1 reply
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Seller_gqP3LQPw6KysS
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New QZ Tray Buy Shipping in Bulk issues
by Seller_gqP3LQPw6KysS

Anyone else having issues with QZ Tray today?

No matter what we do, we keep getting the same error: QZ Printing Failed for the Following Orders.

We've uninstalled, reinstalled, installed an older version, nothing works. It's worked fine for well over a year now.

We now have to buy shipping individually on over 160 orders. This is going to be a long day.

3 votes
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9 replies
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Seller_60vegIPJC2rsQ
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VAT registration for Poland, Czech Republic and Sweden to Store FBA stocks
by Seller_60vegIPJC2rsQ

Hi everyone,

We are VAT registered in many EU countries and are now considering registering in Poland, Sweden, and the Czech Republic to store FBA stock in those locations.

Does anyone have any insights into whether this would lead to increased sales? We're also wondering if anyone has an idea of the potential percentage increase in sales we might expect, as the registration cost is approximately £1000 per country per year.

We would greatly appreciate your input and advice on this. It's a significant investment, so we wanted to consult with fellow sellers before proceeding with registration.

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0 replies
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Seller_CaLuDGa8aUCi3
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How do you control SFP volumes
by Seller_CaLuDGa8aUCi3
Amazon replied

How do you stop orders coming in as the same day despatch? i have set my SFP order capacity to 450, and my normal ordering handling capacity to 50, but as soon as the threshold is reached the Prime orders revert to Premium One Day delivery with the same dispatch day, which is no use whatsoever. I can't disable Premium One Day dispatch on the shipping profile. Is this how it is supposed to work? How do people deal with this?

I've raised a call (10908471472) about this on 10th March, but still not resolved

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1 reply
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Seller_w0NuiqSLJxWvi
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Anyone else had zero sales today?
by Seller_w0NuiqSLJxWvi

As the title. Sales are zero today which is just not right as we sell dozens of orders everyday. Checked to see if our shop is still activated and it appears to be and also checked the buy box which we still have. All very strange never known anything like it.

2 votes
1 vote
211 views
6 replies
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Seller_yl9bTvFINCxJH
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UPS Lots RXO - Have they ceased operations?
by Seller_yl9bTvFINCxJH

I find it incredible that no communication has been made to us sellers regarding what's going on with them.

No answer to calls

No answers to emails

Cannot open a ticket on the upslots website.

Booked a pallet for collection on the weekend and no confirmation for collection since.

Of course when I ask seller support has booking been sent to UPS, they tell me its been collected and close the case. What's their percentage for resolving cases? Must be <1%.

Anyone know what's going on with RXO UPS?

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29 replies
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Seller_AYDb7iO4BC4gQ
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GSCOP Compliance officer & Missing Pallets
by Seller_AYDb7iO4BC4gQ
Amazon replied

Has anyone ever had contact with the Amazon GSCOP compliance officer, how did it go? Was it a positive, negative or how was the experience?

I have 4 pallets in the system with 10s of £000s of stock, simply not being tracked. I possibly foolishly thought the 1st pallet missing might be an abberation and in my enthusiasm to ensure Amazon customers have product available for prompt delivery (plus 2 to 3 weeks for warehouse processing) have since put 3 more pallets into the "system", howver with the change from one UPS pallet shipper to the RXO / UPS pallet shipper, everything seems to have gone wrong.

Seller support, regrettably are to be kind, not capable of helping manage timings or expectations with this type of query, it is way over their area of responsibility, so I am on the cusp of writing to the GSCOP Compliance Officer, but pedictably as a small business I am concerned of any repercussions for doing so.

All advice welcome, ta

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11 views
2 replies
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Seller_Fr9dMY6mbcmRb
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Remote Fulfillment by FBA vs. In Country Fulfillment vs. PAN5
by Seller_Fr9dMY6mbcmRb

Hi all. We are unsure of which option out of these three would be the best option for us. Sending stock to EU FBA is a nightmare and super time consuming, so the Remove Fulfillment by FBA sounds like a good solution. But what are the downsides? Longer shipping time? if so how much longer? And does it cost much much more in terms of FBA fees when compared to in-country fulfillment? Can EU customers still get our products on Prime when using Remote Fulfillment? I would really appreciate your views and opinions on these. Thanks!

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Seller_0jAjrRj8nSVwY
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FBM is hurting my sales.
by Seller_0jAjrRj8nSVwY

Dear Fellows.

i and other FBA sellers were getting good sales on popular shampo listings. than comes the FBM seller. he is taking all the sales on proce of 7.99£. this price is not possible for FBA seller as it gives only 2p in profit. its second month and its getting upsetting now. FBM seller is taking all bu box. rest of us are just watching the sales down. i reduced my asin price for 8.99£ but even than amazon is not giving me bu box.i heard Amazon is all about Prime.aka FBA.

SUGGESTIONS PLZ.

THANKS

0 votes
8 votes
1,2K views
25 replies
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Seller_QvGsBe3tDQUMC
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DENYING REIMBURSEMENT CLAIM - seller support not useful at all
by Seller_QvGsBe3tDQUMC
Amazon replied

Amazon are denying reimburseemnt saying they have no record of receiving stock, when theyve received most of it but can't find them. All seem to be from Q4, this is a joke has anyone had any luck

Cant get anywhere with seller support. Hopeing Admins can help

@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

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14 views
2 replies
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