Shipping Settings Automation (SSA) not showing premium delivery

Hi all,

I have just started to set up SSA, but it has removed premium delivery from showing as fastest delivery time on the item page, is there something i am missing? or does it no longer show.

Thanks

Lauren

I wonder if someone can help me. Contact to Amazon is very frustrating. I want to change the transit time which Amazon made to decide. Everywhere I look I have no option to change transit time to me so I can alter the time. It just says managed by Amazon. New template neither lets you choose an option.

Hi Fellow sellers,

please could some one help me to get Amazon to understand an issue, need some advice. My issue is that I have a range of graduation cards that we send into Amazon for them to fulfil. We print the FKSKU barcode on the back of the card along with human readable version of the barcode printed underneath. Some one at Amazon has put a label onto the card for a different design of card. So what happened is a lady order a graduation card and got one with different text than what she was expecting. I used to work in Amazon warehouse and I know 100% what has happened, but I keep getting told that they haven't relabeled the item

how do I get someone to understand and look at the issue, what I am concerned about is if they have done this on multiple items

please help me, "support" shouldn't be this frustrating and time consuming

thanks in advance

Hi all,

I’m sharing this to see if others have had similar issues and to raise awareness of a frustrating delay I’m currently experiencing with FBA inbound shipments. I have one shipment that has been marked “In Transit” for over 30 days, despite the carrier confirming it was delivered weeks ago. Not a single unit has been received.

A separate shipment of the same product — sent shortly after — is also taking an unusually long time to process, still not fully received after an extended wait.

📦 Key Details: Shipments consist of large, multi-carton FBA stock. Tracking shows delivery confirmed Amazon status: still “In Transit” with zero received units

Seller Support Response:“Amazon is within its receiving window. No action will be taken until 27/07.”

📉 Business Impact: This product is a key replenishment item Risk of stockout and sales loss is growing. The inbound stock is still counted against restock limits, restricting other shipmentsIt’s frustrating to be told to maintain inventory when delays are on Amazon’s end❓

Questions for the Community: Has anyone else seen long delays recently with certain shipments, especially bulkier ones? Did your units eventually get received or did you need to escalate/reconcile? Any tips for getting a faster resolution?

Thanks in advance for any shared experiences — this is becoming a real challenge to manage when trying to keep a catalogue in stock.

Best regards,

James

I have recently noticed in 2 of my FBA shipments, Amazon received approx 120 units (60 in each) extra units than what I sent.

While I'm not complaining about getting free stock, I obviously don't want this to be at the expense of another seller, which I feel it likely is. I also don't want this to cause any problems in the future.

Has anyone else experienced this? Can anyone recommend the best course of action for this?

Thanks.