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Seller_mIRnuhdx7l5sN
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Prime Day 2025 – FBA Inventory and Inbound Shipping
by Seller_mIRnuhdx7l5sN

Hello Sellers,

With Prime Day 2025 quickly approaching, now’s a good time to double-check your inbound FBA processes to avoid delays and make the most of the event. Here are key best practices:

1. Send Shipments Early

  • To be eligible for Prime badge visibility during the event by mid-to-late June to ensure it’s available for sale during Prime Day.
  • If you're using the Partnered Carrier Programme, provide accurate estimated delivery ranges to help Amazon prepare receiving in advance.

2. Follow Shipment Guidelines

  • Use Send to Amazon to enter accurate unit counts, box quantities, and total weight.
  • Box content information is required. Without it, your shipment may be excluded from auto-receiving and charged a manual processing fee.
  • Use FBA Prep Services if your packaging doesn’t meet Amazon’s requirements.
  • For heavy boxes, apply “Team Lift” or “Mechanical Lift” labels to comply with safety protocols. More details here: Shipping and routing requirements

3. Optimise Shipment Placement

  • For small-parcel deliveries, the Box-Level Inventory Placement program supports multi-destination shipping plans by allowing detailed box content to be submitted up front—making receiving faster and more accurate.
  • Use the Partnered Carrier Programme or Amazon Freight for small-parcel, less-than-truckload, and full-truckload shipments—these allow Amazon to coordinate directly with carriers.
  • Book off-peak delivery appointments (early mornings, evenings, or weekends) to minimise wait times at fulfilment centres.
  • Make sure your shipments are fully prepared, labelled, and routed to the correct fulfilment centre to avoid delays, manual processing charges, and performance penalties. More details here: Inbound problem summary

4. Track and Plan Inventory Levels

5. Maintain Healthy Inventory Levels

  • Maintain at least 28 days of inventory per ASIN to avoid stockouts.
  • Check the FBA Inventory to check the recommended minimum levels for your ASINs.

6. Final Checks

  • Tracking information is uploaded for every shipment
  • SKU and box content details match what’s physically sent

If you're still prepping shipments, now’s the time to get them moving.

Best regards, Ezra

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SFP Order refunded by Amazon for late delivery madness
by Seller_EtIYsCet1FAuB

Getting more and more convinced there is no way to combat Amazons brutal treatment of sellers. This is just 1 of many of similar scenarios and i dont know how to combat it. I ship something Next Day delivery, Royal Mail attempt delivery but customer is not home and so it cannot be left anywhere safe. Customer requests refund, gets it instantly without my knowing and then item is delivered safely the next day when customer is home. I make a SAFE-T claim but get knocked back as it was delivered late. Tracking shows attempt made on the correct day but apparently that doesn't matter and customer gets a freebie and im hit with the postage as well because it was delivered. Whats the point. Or is there way to get my money back?

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Seller_3Z9921WZ5Conz
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DPD UK (Amazon-partnered carrier) How to book a collection?
by Seller_3Z9921WZ5Conz

Hi,

I've noticed in the last few days that DPD have been added as an Amazon partnered carrier for Small Parcel delivery into FBA warehouses.

I have booked 10 boxes on as a test. However I cannot seem to be able to book a DPD collection, as the DPD tracking numbers aren't recognised.

Anyone managed to book a collection?

Thanks in advanced

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Seller_znTeHti2qvorY
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Messaging Buyers About "Late" Packages Despite On-Time Dispatch
by Seller_znTeHti2qvorY

I'm genuinely struggling to understand why Amazon continues to send buyers messages stating, "We're sorry, but your package is late," even when we dispatch on time and upload valid tracking information.

In a recent case, we shipped promptly, provided accurate tracking, and yet Amazon still notified the buyer that their order was delayed. This not only causes unnecessary concern for the customer but also damages our reputation through no fault of our own.

To make matters worse, we’ve already lost an A-to-Z claim where the automated system failed to correctly recognise the tracking details. Our Valid Tracking Rate (VTR) is 100%, yet these issues persist.

Why are sellers being penalised due to delays or scan issues on the carrier’s end—something completely out of our control? We’re doing everything right, but the system seems to be working against us, and it’s both demoralising and damaging.

Would appreciate any insight or shared experiences from other sellers dealing with the same.

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Seller_oEMCi12FW30Uy
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Amazon denies receiving stock even though a POD has been provided as evidence
by Seller_oEMCi12FW30Uy

Case 11101824192 logged as goods sat in Shipped status for weeks, Amazon eventually responded to the Case to advise goods had not been received even though we uploaded the POD. Other delay tactics include asking for Sales Orders, then each first/second line support team stating goods had not been delivered.

Escalations keep going back to the team that is denying the delivery of the items. Not the first time we have seen this behaviour but the constant denials of facts approach is wearisome.

Who else has suffered this and what did you do to resolve even if it means Small Claims court type action?

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Seller_JzVm29bKwifQs
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problems at EMA3
by Seller_JzVm29bKwifQs

any one else having issues, i have a load of boxes not checked in that were delivered starting the 6th?

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Seller_SA24tUqRJzkmn
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Why Am I Being Charged by France Marketplace AGAIN? I Don’t Even Sell There!
by Seller_SA24tUqRJzkmn
Amazon replied

Hello,

I need help escalating a serious issue that Amazon keeps ignoring.

This is the third time I’ve received unauthorized FBA charges from the France marketplace, even though:

I do not sell in France

I have no inventory in any EU or UK FBA centres

I’ve never activated the France marketplace

Case history:

2021 – Case 6759803362: My product was moved to France by Amazon mistake. I had to dispose of it and was still charged storage fees.

April 2025 – Case 10997353472: Same issue again but no products in any marketplace. After escalation, Amazon refunded the charges.

May 2025 – Case 11139329372: It happened a third time. I received a “Congratulations” email saying I launched in France which I never did.

Support is refusing to investigate unless I add a credit card to the France account which could trigger more charges. They say the case is “resolved” but they never investigated anything. They closed the case today without resolving it.

This is unacceptable. I am not going to risk my company by adding a card to a marketplace I never used just so Amazon can "maybe" look into the problem.

I need help from a moderator or escalation team to:

Cancel any charges

Stop this from happening again

This issue has gone on for years, and Amazon support is just closing cases without fixing anything.

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Shipment is in Limbo
by Seller_PmQpDu9F4aEbW
Amazon replied

My shipment was confirmed delivered over a month ago, but it's been stuck without any updates or progress since then.

I can't even open a formal investigation into this delay because it hasn't even been checked in yet. It's seems to be in limbo.

Any advice on how to break the deadlock and get my shipment cleared?

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Deleting international listings
by Seller_lyUF34znaGncK
Amazon replied

For some reason Amazon has listed all my products to 7 EU countries and I have just made a sale to France that I cannot fulfill and will have to cancel. The shipping template used doesn't even have international orders enabled.

How do I remove my products from all countries except the UK? And how do I stop Amazon from doing this again?

Thanks.

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How can we sell bulk drainage parts?
by Seller_ODXyVkMBF6owz
Amazon replied

Can someone please explain the easiest way to sell bulk stock? We have around 1000 bulk bags of underground dranage pipes, ubends (various polypipe types) etc. We cannot work out what we'd need to do to be able to sell via amazon. Ideally we'd like to send a pallet to amazon and they packhage and sell. is this possible? Thanks

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VTR Errors on Cross-Border Orders Under €20 Marked as “Letter” — What Are We Doing Wrong?
by Seller_4rSpLXMHIy3hc
Amazon replied

Hi all,

We’re having ongoing issues with VTR being impacted despite following Amazon’s own exemptions guidance. According to the policy:

“All cross-border shipments will be included in VTR calculation, unless the order value is below €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.”

We ship from the UK to Europe, and for several of our recent orders:

1. The order value is well under €20 (see attached screenshot),

2. We correctly marked the ship method as “letter”,

3. We used Royal Mail (standard letter services),

4. The tracking shows as Invalid, as these are non-tracked letter shipments.

Still, these orders are showing up in the affected VTR list and are hurting our account metrics.

Can someone please clarify.

What are we doing wrong?

Does Amazon still not fully recognise Royal Mail “letter” format as exempt, even when value is below €20?

Is this an issue others are experiencing too?

Attached is a screenshot showing the affected orders with values of €11.65, €14.06, and €18.05, all shipped as “letter” with Royal Mail.

Any insight or help would be really appreciated.

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