Hi Fellow sellers,

please could some one help me to get Amazon to understand an issue, need some advice. My issue is that I have a range of graduation cards that we send into Amazon for them to fulfil. We print the FKSKU barcode on the back of the card along with human readable version of the barcode printed underneath. Some one at Amazon has put a label onto the card for a different design of card. So what happened is a lady order a graduation card and got one with different text than what she was expecting. I used to work in Amazon warehouse and I know 100% what has happened, but I keep getting told that they haven't relabeled the item

how do I get someone to understand and look at the issue, what I am concerned about is if they have done this on multiple items

please help me, "support" shouldn't be this frustrating and time consuming

thanks in advance