Hi everyone,

We’ve come across a frustrating issue affecting several of our listings on Amazon.co.uk and are hoping someone here has encountered something similar or can advise on how to resolve it.

Essentially, many of our FBM products (one example B085QDW2P4, you can see 2 versions of it) are appearing twice on the site. One version of the listing is fully functional and buyable, while the other version displays the message: "This item cannot be shipped to your selected delivery location. Please choose a different delivery location." The most concerning part is that sometimes the unshippable version ends up holding the Buy Box, which means customers are being directed to a product page where they are unable to make a purchase. Deliver to address is a regular UK postcode.

From our side in Seller Central, we only see a single offer per ASIN. There are no visible duplicates, and nothing appears to be suppressed, stranded, or inactive. This makes it impossible for us to identify and remove or edit the problematic version of the listing.

We’d really appreciate any help in understanding why this might be happening and how we can fix it. Why would Amazon show two listings when only one offer exists? How can we make sure the correct, buyable listing is the one that surfaces and holds the Buy Box? And is there a specific way to report this through support that will get attention and action? We already opened multiple cases but to no avail.

This issue is not only hurting our sales, but it's also creating a confusing and poor experience for customers. If anyone has dealt with this and found a solution, we’d be very grateful if you could share your experience.

Thanks in advance,

I want to sell my EU power strips on Amazon UK for customers that travel overseas and want a good power strip to take with them.

I tried listing before but it was removed as a product violation as the product does not have a UK plug or a UK adaptor with it.

This product is not intended for use in the UK, and it cannot be used in the UK. I made this clear in the listing but it was still removed by your team.

Surely it must be possible to list products designed for traveler's to take to the EU with them?! Its obvious from the product photos that this is not for use in the UK as it has EU sockets and an EU plug on it.

Hello

I have a problem listing a used copy of 'The Gonzo Papers Anthology' by Hunter S Thompson because I need brand approval from the publishers Picador. This seems unlikely because I have been able to list other Picador titles without such approval required. I have listed it on Ebay without any such nonsense-any thoughts please,

Thank you

Hello I have issue Amazon not letting me sell my own branded product i have organic certification all documents test, invoices, everything and we already selling more then 2 weeks. Anyone else have this issue i need help a lot, because Amazon not helping always got same answer whiich they dont know i need wait apply to sell button but its my product i already selling on other ecommerce sites i have certifications, but amazon just blocked me without reason. They dont let me upload evidence.I just dont know what to do

I have purchased vanilla powder from a small business vendor, and my listing has been approved, and Amazon is asking for approval to sell the products. I have sent a letter, pictures, and labels, but I received a reply saying the following:

Thank you for your application to sell Product Group Approval Request for Grocery & Gourmet Foods products. We have reviewed the documentation and information that you provided and determined that you are not eligible to sell Product Group Approval Request for Grocery & Gourmet Foods products.

-- We cannot accept the INVOICE that you provided because we are unable to verify the transaction with the supplier. The documents that you provide must be authentic and unaltered.

Can anyone please help me to solve this? I'm new, and I'm fed up

thank you