Interesting one:

The product listing page has changed, and if you try and check 'upload status' for previously uploaded spreadsheet files - they have all disappeared! So no past Batch ID's to review, and in my case - used to validate an error is Amazons and not mine - you cant!!

Anybody know why, and how you access past Batch ID's these days?

Hello, I have applied and have been approved to sell an item, however when I go onto list it, it again asks for approval to sell and to again provide invoice etc. please advice, thanks

Hello,

I've tried to ungate a brand and I've submitted 3 invoices from 3 different suppliers but I keep been asked about my suplier's suplier invoices. No supplier will give away that info so just checking if there's a solution to this?

Thanks in advance.

I am the brand owner, registered in brand registry, the only seller and the only contributor to my listings.

I only have 1 seller account, but with multiple merchant token ID's (one for each region).

The UK store is the source store for all my ASINs/BIL source.

This one particular ASIN - which I sell in the UK, the EU, and US, somehow has the winning contributor source as my US merchant token ID, rather than my UK merchant token ID. Don't ask how, I presume some sort of system glitch which I didn't notice when I created the ASIN. The net effect is I am unable to change my title, bullets, or description (other than through A+ content) in the UK/EU store, because every time I want to make a change to the title Amazon sends me an email suggesting I make the change - which I suggested.

Needless to say I have contacted Seller support, brand support, brand registry, the catalogue team, and requested that they manually change the winning contributor for the listing in the UK store from my US/NA merchant token ID to my UK merchant token ID to enable me to manage the listing. Needless to say they have no clue how to help me, they are suggesting all sort of wild ideas which I will not bother posting here, unless you want to have a laugh.

Question: has anyone successfully changed the winning contributor on a listing? And if so how?

@Seller_Udi0JNbTrsmUV - I don't suppose you will see this and be able to work another miracle? :)

Case ID 10723966122

I received feedback yesterday for 204-7191461-5013914 which says:

"Five of the 12 pencils were yellow. Not an assortment. Only one blue and one green five red."

At this point the pack of 5 pencils purchased had been with the Yodel driver for 55 minutes. If they have managed to make a 330 mile journey in that time I shall streak through my local Amazon Go store!!

I have contacted the customer who cannot work out how to remove or edit the feedback, but has confirmed via email that they did enter incorrect feedback. Incidentally I do not sell, nor have I ever sold, the 12 pack of pencils.

Feedback Manager AI rejected my request. I added a message explaining the situation and sent it back. A human replied who said it clearly shows I sent the customer an incorrect item. That would be the item still in transit, that the buyer has not received yet (and shouldn't have received yet either according to the delivery promise).

Please can a mod escalate this, as it's clearly been a mistake on the customer's end and shouldn't impact our DSRs @Seller_ZyGdB49sb7An4 @Seller_z3k8APxGfbQEK