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Seller_XUNeUuvrQDpgP
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Seller_XUNeUuvrQDpgP
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Understanding Amazon's Selling Restrictions
by Seller_XUNeUuvrQDpgP
Amazon replied

Hello sellers,

We have been seeing a lot of threads where sellers are reporting increased cases of initial selling authorization denials and existing authorization revocations. Let´s dive into this:

Selling on Amazon comes with great opportunities, but also important responsibilities. One key aspect you need to understand is Amazon's product selling restrictions. Let's break down what these restrictions mean for your business and how to navigate them successfully.

What Are Amazon's Selling Restrictions?

Amazon implements selling restrictions to protect customers and maintain trust in the marketplace. These restrictions ensure that products sold are:

  • Safe for customers
  • Authentic and genuine
  • Compliant with local regulations
  • Meeting Amazon's quality standards

Types of Restrictions

Restrictions can apply at multiple levels:

  • Individual ASINs
  • Specific brands
  • Entire categories
  • Sub-categories
  • Brands within certain categories

Note: Some products may have multiple layers of restrictions, requiring separate approvals for each level.

How to Check if You Need Approval

  1. Log into Seller Central
  2. Go to "Add a Product"
  3. Click "Show limitations"
  4. Review any restrictions or requirements listed

The Approval Process

If you discover you need approval to sell a product:

  1. Submit an application through Seller Central
  2. Provide required documentation, which may include:
  • Purchase invoices from manufacturers or authorized distributors
  • Product photos
  • Compliance certificates
  • Safety documentation
  • Other category-specific requirements

Important: Not all restricted products accept applications. If you see "Your account does not qualify" or there's no "Apply to sell" option, that restriction cannot be lifted at this time.

Managing Ongoing Restrictions

Keep in mind that:

  • Restrictions can change over time
  • Previously approved products may become restricted
  • New documentation may be required periodically
  • Performance issues can affect your ability to sell restricted products

What If Your Application Is Declined?

If your application is declined, you can:

  1. Review the rejection reason carefully
  2. Gather new or additional documentation
  3. Submit a new application when ready
  4. Monitor for any changes in restrictions

Pro Tip: Keep detailed records of all your approval documentation, as you may need to reference them later.

Best Practices for Success

  1. Research restrictions before sourcing products
  2. Maintain high-quality documentation
  3. Stay informed about category requirements
  4. Monitor your account health regularly
  5. Keep records of all approvals and documentation

Remember: Amazon Selling Partner Support cannot provide additional information about certain restriction decisions. The best approach is to monitor the categories you're interested in and watch for changes in restrictions over time.

Selling Applications FAQ

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Seller_2lJezWGlNSNxT
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Listings Approval
by Seller_2lJezWGlNSNxT

This is a very distressing situation, i purchased a number of units of ASIN B07D3ZX35J from a well known distributor, this can be verified by amazon if they want to

Physical products are in hand, my seller invoice is PDF, clear visibly everything matches up, but it keeps getting rejected. Initially the name of the product was not written in full, I have reached out to the wholesale contact who kindly provided me with another invoice which i resubmitted, it was still rejected by amazon.

Any pointers as to why? Can any of the Mods help out? I am happy to provide any information necessary

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Seller_TwEDTy1xy5xnx
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UInverified negative review/statement
by Seller_TwEDTy1xy5xnx
Amazon replied

I've received a unverified negative review against one of my listings.

I suspect it's one of my competitors as they are currently trying to undercut me on another platform.

Also, another red flag is that the account the review has came from is from a person that has only ever left 2 reviews and the last one was in 2023 and that was for products which they had actually purchased.

It raises the question, why have they all of a sudden decided to come along and leave an unverified, misleading negative review/statement for our Biotin, Copper and Zinc product which they have not purchased from us.

Also, the person has either researched this or they have interest in supplements (competitor)

The statement they have left is 'Zinc prevents the absorption of copper'

This is misleading as it is only excessive zinc which can reduce the absorption of copper.

The review/statement is intended to mislead potential customers and to harm our business and prevent people from making a purchase.

Any useful help to get this fake/misleading review removed would be appreciated.

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Seller_FtrN0lzALMwMi
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Listing deactivated, need help!
by Seller_FtrN0lzALMwMi
Amazon replied

I have a listing that was taken down based on product safety issues. We had an error in our box label, so Amazon required us to remove all our inventory, reactivate the listing, and send product in that was compliant.

We did so on multiple ASINs, but one ASIN has stayed deactivated for 405 days at this point. Amazon claims there is a unit somewhere that is causing us to not be able to reactivate this listing, but they can't get it removed or anything. Any work arounds that people have found?

I don't want to use a new UPC and create a new ASIN, as I don't want to lose the reviews and I also don't want to have to label my packaging in two ways as I sell this many places other than just Amazon UK.

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Seller_AlYpsVHv0gj21
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Is there any way to list a book which needs "permission to sell" or a book which doesnt have an isbn
by Seller_AlYpsVHv0gj21
Amazon replied

I know there have been numerous discussions on these subjects but I think it is worthwhile to clarify the current position.

This morning I have tried to list a book publitshed by Thomas Nelson & sons. Amazon say I need permission to sell this "brand" . The requirements for this permission are quite beyond the normal second hand bookseller.

Also I tried several weeks ago to list several books without ISBNs. I have gone through the very long rigmarole of applying for GTIN exemption. I never heard back from Amazon on any of these applications.

Am I safe in assuming it is now impossible to sell books on Amazon in these 2 scenarios?

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Seller_Nprc5XWvdLYk9
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Warning:Children can choke or suffocate on uninflated or broken balloons. Keep uninflated balloons away from children. Discard broken balloons at once.
by Seller_Nprc5XWvdLYk9
Amazon replied

"Warning Children can choke or suffocate on uninflated or broken balloons. Keep uninflated balloons away from children. Discard broken balloons at once."

has appeared on the safety warning section of hundreds if not thousands of product pages that are not balloons.

seems the rogue data has come in via the build international listing tool or via amazon retail/catalogue team.

ps

there was a ":" after the word warning in the text but amazon forum thinks that it is a URL :(

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Seller_2lh3ID02BUaih
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Listing Creation Blocked
by Seller_2lh3ID02BUaih
Amazon replied

This is Amazon's problem-solving efficiency. The problem is under investigation, please be patient; we are not responsible for this sector, we are notifying the relevant teams; the problem is under investigation, please be patient; we are not responsible for this sector, we are notifying the relevant teams. . .

If you wait in this cycle, the problem may be solved automatically.

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Lost Buy Box
by Seller_Fc7300DjBGkxa

Hi @Seller_XUNeUuvrQDpgP

I hope you're doing well.

I’m reaching out for your assistance regarding the following ASINs. My account, TRADYON GOODS LTD, is currently in excellent health and meets all of Amazon’s criteria to qualify for the Featured Offer (Buy Box).

We are selling via FBA with the fastest delivery options, offering competitive pricing, and consistently maintaining strong performance metrics and a healthy stock level. Despite meeting these requirements, we are still not winning the Buy Box on the ASINs listed below.

I have previously opened a case with Amazon Support regarding this matter, but unfortunately, their response was not helpful or conclusive.

Here is the list of affected ASINs:

B07F5MRC4M

B0CZM52B6N

B00MY4N1Q0

B0CS3RY97J

B07V3LVN14

B0051TLDQU

B07V2HBCS3

B08MFTTMRD

B005FOTFCK

B00604TRYK

B00NJT0DYW

B01BMEBA4W

B00LO0YOEI

B075T8K4XR

B099M7CKLP

B07G3GLG5D

B005XLE7L4

I would truly appreciate it if you could look into this and help identify why we are not eligible for the Featured Offer, despite meeting all required parameters.

Thank you for your time and support.

Best regards,

Muhammad

TRADYON GOODS LTD

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Lost Buy Box / Featured offer
by Seller_jOA6PJyIeiWk4

Hi @Spencer_Amazon @Winston_Amazon @Sarah_Amzn @Mary_AMZ @Julia_Amazon @Ezra_Amazon @Sakura_Amazon_ @Simon_Amazon

Earlier this year @Spencer_Amazon you helped me when my account became ineligible or the buy box. This seems to have happened again, accounts health is classed as 'Healthy'. Feedback and A-Z are all fine so not sure what has caused this? Please can you forward his to the buy box team? It looks like the megathread has closed? How can i get help on this please?

B0031O0BY2

B003N1ZSYG

B07DW3H4JN

B00SXJLYWS

B07NGJ25PG

B002XLRC82

B08L9Q83S4

B0852RTXRY

B071NFVVNG

B099KTFK4J

B0C2Z8TTQ1

B0C2Z8HJQT

B0C2Z3MHCY

B07DVM36PS

B07G14Z1M3

B083S2H5PS

B08MPV81JZ

B00SWKP8X4

B082LRPJ9L

B0992TJFM3

B088LY8R1H

B0B2J1TQ1N

B0C5PSV7QM

B07QH3KFJJ

B083S28H34

B09XR35436

B0C2849987

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Seller_A2uETFdpTfxuX
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Creating a parent in variation
by Seller_A2uETFdpTfxuX

I am struggling setting up variations. I have viewed all tutorials but still i am baffled.

I have one product in 3 colours , i created all individually first.

Can't work out how to create a parent ghost product then link these to it that's how i thought it worked. But can't find how to do this.

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Seller_wURwU1z1TmJZD
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"Warning - causes serious eye irritation" - message on product page
by Seller_wURwU1z1TmJZD
Amazon replied

For some reason our item has this warning under the main image of our product page. However, the product doesn't cause serious eye irritation. We have made numerous tickets:

11024961522, 11015833722, 10713812152

Can someone please help me figure out why this message is showing up and how to get it removed? Other similar items do not have this message.

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