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Seller_6HfoDANOeFgjn
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Hi there:

Our Razor blade scraper tool suddenly can't be sold recently without any performance notifications., We contacted Amazon Seller Support, who replied that it has been flagged as a Blade product, and needs approval to sell. and also currently no application is taken by amazon. We listed this item in December and for 2 months amazon didn't put any restrictions. my stock is on way to amazon now which I can't redirect.

As per this policy, https://sellercentral-europe.amazon.com/help/hub/reference/G201852820 , our product blades are permanently enclosed in a cartridge or housing with less than 2 mm of exposed blade:

I would like to provide clarification on my product's compliance.

Product Compliance Details:

Enclosed Blade Design: The razor blades are permanently enclosed in a cartridge/tube with no direct exposure when packaged.

Blade Exposure Limit: As per the attached images in case ID, the actual exposed blade length is less than 2mm, aligning with Amazon’s compliance requirements.

Tamper-Proof Packaging: The product is sealed in secure packaging with a tear-off sticker, ensuring safety during storage and shipping.

I have shared images for my stances and support team ensures me that theproofs are valid to appeal. hence the internal team still denied

Comparable Listings on Amazon: I have noticed similar products being sold under FBA, such as:

[Example 1 ASIN] B0CJNTSW68

[Example 2 ASIN] B0DLMXMPRM

[Example 3 ASIN] B0CQRDFZ1S

This indicates that similar products are being accepted under Amazon's policies and that without Knife flag required because it comes under exemption criteria.

Case ID: 10726599842, 10737189032

We have attached images of product packaging, product itself with parmanent blade store in body, blade tube box sealed packaging and blade measurement of under 2 mm size.

Any advice or guidance would be greatly appreciated!

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Seller_HXbfcPW3cUyW6
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OTP issues
by Seller_HXbfcPW3cUyW6

I am having issues with not receiving an OTP To my phone number for some reason. I requested to to get my account back by turning off OTP but they never emailed me back about turning it off. And for some reason they aren’t calling me back when I request and when I send an email request they said we have closed this case due to my account being deactivated. I don’t understand how do I contact Amazon about this issue? Please someone help, my number works fine and I can’t activate my account unless OTP is off.

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Seller_OBWdxTvW9ALfe
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Hi

I have requested five times that Seller Support and Account Health escalate my case: 10764167772 ( one of many).

My account is suspended yet seller support confirmed I can have my account reactivated under case ID: 10718678062 as seems a ASIN was incorrectly flagged due to a false review claim. I have no violations on my account. So seems unusual a single ASIN can cause this.

I requested 5 times to seller support to escalate and they ignore the question always. I have supplied all information I can to Account Health, with my supplier happy to work with Amazon as they have confidential agreements.

How can I get someone to look into this as seems unusual that I have agreement to reactivate, yet its still not?

Any help appreciated.

Regards

Daniel

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Seller_KslUFF6bU727b
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Deactivated and its amazons fault
by Seller_KslUFF6bU727b

Amazon has completely ruined me after all my hard work, sweat, and tears. From day one, I have had ongoing issues with Amazon, as can be seen in my previous discussions with support. Now, my account has been deactivated because they were unable to verify my submitted information—despite the fact that I have already explained this multiple times. Keep in mind that my information was previously verified.The issue originally started with the deposit method. I registered as a sole trader, which should have allowed me to use my personal bank statement for verification. Initially, my account was successfully verified, and everything was in order. However, after almost a year of dealing with various Amazon-related issues, I finally got my product up and running. In my second month, I experienced significant growth, with nearly 60 sales in the first five days of February this was a huge milestone for me.The real problem began when I tried to withdraw funds to continue my production. My withdrawal attempts failed multiple times, so I contacted support. After investigating together, we determined that the issue was related to my bank’s location. I updated the details accordingly and attempted to reverify my account, but the verification failed. When I contacted support again, they told me that the name on my bank statement did not match the business name on my account. I was then advised by an Amazon representative that, as a sole trader, I should change the business name to my personal name. I followed this instruction, only for it to trigger a full re-verification of my account, which failed because the updated name no longer matched the original documents I had previously submitted. As a result, my account was deactivated.I have explained this entire situation to Amazon multiple times, but Seller Support does not seem to fully understand my case. Their responses have been vague and unhelpful, and communication has been difficult. Despite resubmitting all of the original documents that were previously accepted, Amazon refuses to review them properly.I have invested an incredible amount of time, money, and effort into building my business, only to be blocked from accessing my own funds. Amazon’s handling of this situation has been incredibly unfair, and I am now at a complete standstill. I need this issue resolved immediately so I can continue my business operations.Can someone please help me? Im on the verge of a mental breakdown

Case ID :10786316592

@Angie_Amazon

@Winston_Amazon

@Spencer_Amazon

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Seller_Kw5b4TOaho7P6
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Hello everyone,

I’m reaching out here because I’m in an extremely difficult situation, and I’m hoping someone can offer advice or help. My seller account was suspended due TO ONE ASIN on October 1st, 2024 which was when I was hospitalized for the delivery of my baby. I NEVER ship or sell THIS ASIN ON AMAZON (AMAZON CAN VERIFY FROM ORDER HISTORY AND SHIPMENT HISTORY) .

I listed This ASIN (sports brand )in my inventory. I do have proof of inventory, and I want to make it clear also that OUR DISTRIBUTOR IS AUTHORIZED with valid invoices, all of which are acceptable to Amazon. Please don’t question the authenticity, as I can guarantee they’re 100% genuine.

I’ve already submitted all necessary documents: bank statements, dispatch proof, and supply chain documents. Despite this, I keep receiving the same generic responses from Amazon’s support team. I’m at my wit's end, and I’m in a dire financial situation. I have a toddler, a newborn, and this issue is adding so much stress to my already overwhelming circumstances.

I’m pleading for some real assistance here. Does anyone have advice on how to escalate this, or has anyone experienced something similar? I really really reallyyyyyyy need to get my account back in good standing, as I can’t afford to lose it.

Thank you in advance for any help or guidance!

Kind regards,

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Seller_K327s6NC5GKqE
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Expiration complaint but it's a manufacturing date
by Seller_K327s6NC5GKqE
Amazon replied

I have received a product expiration date complaint from a customer but this date is the manufacturers date as this is a beauty product not food the expiration is once opened, even got a call off Amazon and the man confirmed he knew this was a mistake but couldn’t do anything, I have sent images an invoice and correspondence from the manufacturer confirming this and yet Amazon is saying this is not enough information there is no more information I can provide any help on this seems ridiculous 1 person is mistaken and the listing is taken down .

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Seller_P4udUJHGnnERl
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Reactive Account
by Seller_P4udUJHGnnERl
Amazon replied

I have been trying to activate my seller account for a long time. I recently submitted updated documents, including an electricity bill and a copy of my passport.

Could anyone please assist me in understanding why I am still unable to access my account? Additionally, let me know if any further information is required.

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Seller_74mFnn1w5Gie8
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Hi, I have been goping round in cirlces with seller support for over 3 months now regarding my funds disbursement. My account is inactive and I no longer want to sell with Amazon. I need the funds in my account to be disbursed as amatter of urgencyand my account to be closed. Every support reuqest I make is met with automated emails to verify my account when I have clearly stated that I no longer want to sell with Amazon. I need urgent assistance with this to get my fund disbursed before I take legal action against Amazon.

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Seller_171whtfaYxvhd
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Hello @SEAmod @Quincy_Amazon @Josh_Amazon

My account was deactivated in error. Please some can help me please to provide the documentation that is needed and proceed with my account reinstatement

Waiting for your kind reply back

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Seller_e4LLkEzFuTx3T
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Inaccurate Pricing Information
by Seller_e4LLkEzFuTx3T

listing deactivated due to potential inaccuracies, pricing health issue, ASIN: B00ISS61KE

i have been asked to offer invoices for my purchases which i did, however i keep getting a response from Amazon Germany, i only sell on UK market place

i do not sell in Germany, and i am getting no further with someone. Can someone please look into my case, seller support have been far from helpful in the matter

if an Amazon moderator sees this, I would be very grateful if you could escalate the issue or provide guidance what exactly they need or if anyone could tag some moderators here it would be very grateful.

@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM @Seller_iTgjdgiRqiPsn

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