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Seller_L7r7lC30GBvkX
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Seller_L7r7lC30GBvkX
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How are your sales holding up?
by Seller_L7r7lC30GBvkX

As per title, interested in how everyone feels they are performing...

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3 replies
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Seller_gOzZ4ehojzaW0
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Ridiculously Incorrect Suspected Intellectual Property Violation
by Seller_gOzZ4ehojzaW0
Amazon replied

I keep getting these absolutely ridiculous "Suspected Intellectual Property Violation".

All the brands have absolutely nothing to do with my items.

Lego. Hasbro... etc all keep trying to say completely unrelated art prints and posters are somehow associated with them.

Anyone know why this could be happening? Is it just Amazon errors or is somebody making incorrect reports on purpose?

Any help or thoughts are greats appreciated.

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28 replies
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Seller_KJMLN7FNsDWYV
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Account deactivated and customer messaging suspended
by Seller_KJMLN7FNsDWYV

We are extremely frustrated with how Amazon is handling our account and A-to-Z Guarantee claims while our account is deactivated.

Amazon has suspended our buyer-seller messaging, making it impossible for us to communicate with customers, respond to concerns, or resolve issues — and yet they are still granting A-to-Z claims against us. Their own policy requires buyers to contact the seller and wait 48 hours before filing a claim, but we are being penalised without even being allowed to respond.

Here’s one example:

Order was shipped via Royal Mail and marked as returned due to an incomplete address.

Buyer did not contact us at all before filing the claim.

We were unable to respond or defend ourselves because our messaging system is restricted during account deactivation.

Amazon still approved the A-to-Z refund, with no input from us.

To make things worse, Amazon has now rejected invoices that were previously accepted in past appeals. These were valid, authentic supplier invoices that Amazon accepted before — and are now being refused without any proper explanation.

This feels extortionate: we are being forced to absorb losses while Amazon blocks every channel we have to protect ourselves. Buyers are refunded instantly, while sellers are silenced and drained.

We are doing everything we can to resolve the deactivation, but it should not justify treating sellers this way — especially when Amazon’s own systems are the reason we can’t comply with their communication policies.

Has anyone else dealt with:

A-to-Z claims being granted with no seller response due to deactivation?

Messaging suspension being used against you during claim processing?

Invoices being accepted and later rejected arbitrarily?

This system is fundamentally broken. Would appreciate any advice on escalating this beyond Seller Support.

Thanks,

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Seller_D6kjCY0QHVSPC
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Is Feedback Manager bot a 'scam'?
by Seller_D6kjCY0QHVSPC

Sorry for the heading but why does not Feedback Manager consider 'scam' as obscene? It instantly rejected our removal request for a review wrongfully calling us 'scam' despite our in policy best efforts. Moreover, the human associate I contacted on support directed me to Feedback Manager again and again for its removal. Dear Forum Mods, can you please have a look at this?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

ORDER ID:206-2767417-6096345 CASE: 11326959692

This feedback meets multiple criteria for removal based on Amazon’s guidelines:

The buyer admits the issue was their own mistake ("my mistake I didn't notice"), which aligns with Amazon’s policy to remove feedback based on buyer error.

The comment includes accusations of a scam, which violates Amazon's guidelines on inappropriate or abusive content.

The complaint, which was written just 3 days after the order, is focused on shipping costs and cancellation timing, not the actual product or service quality. But they got the item at the lowest price compared to other sellers in a timely manner eventually.

We always ship orders promptly and provide tracking with DPD. The parcel was already dispatched when the cancellation request came in, which is consistent with Amazon’s handling expectations.

We kindly ask that you review and remove this feedback in accordance with the above

Thank you for your time and support.

(also thank you @Seller_6HXPDZ2n6YG3n )

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8 replies
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Seller_kBVZdfJ6Ul7Ls
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Section 3
by Seller_kBVZdfJ6Ul7Ls

Hello,

I have completed the sale of 50 units of a product from the K-Secret brand. I have an official authorization letter from the brand, valid invoices, bank statements, intermediate warehouse invoices, and delivery confirmation documents — all of which are accurate and official.

Despite submitting these legitimate documents, my invoices are being reviewed by AI systems, and I am receiving rejection emails stating that the Handmade Integrity Team has denied them. However, none of my products are handmade, and I am an authorized reseller.

Unfortunately, due to this automated system, I am unable to carry out my sales even though I fully comply with all of Amazon's requirements.

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1 reply
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Seller_Jl0QHDp7ab1Ha
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No response from Amazon after we paid the owed VAT
by Seller_Jl0QHDp7ab1Ha
Amazon replied

Hi Spencer @Seller_XUNeUuvrQDpgP

Here's what happened

We received an email on April 7th that HMRC had sent us an email about UK company establishment(NETP), and Amazon had temporarily frozen some of our payments.

We have been communicating with HMRC for the past two months and submitted the documents they needed, but since HMRC responded slowly, we decided to solve the issues on our account health and release the payments.

We paid the owed VAT calculated by Amazon on May 10th, about 30,000 pounds, and sent proof of payment to mdri-exec-escalations@amazon.co.uk

But it has been nearly 20 days, and we haven't received any feedback. During this period, Amazon told us that they are still investigating, but we haven't received any disbursement for nearly a month, which has a great impact on our cash flow. Prime Day is coming, and we need a lot of cash to prepare sufficient goods.

Please help me see if you can contact the relevant team? We are sure that the owed VAT has been paid to Amazon's bank account.

@Julia_Amazon @Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Maja_Amazon @Ash_AMZ @Abella_AMZ @Angie_Amazon @Seller_j9Bd91CW3ZVpr

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12 replies
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Seller_b9HJQrfLrhS4z
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I am an FBA seller – My account has not been activated for 1 year due to the original product, my balance has been reset, the support link does not work.
by Seller_b9HJQrfLrhS4z

Hello,

I'm an Amazon seller who operates in full compliance with the FBA model. My products are authentic, and I've provided all invoices to Amazon.

However, my account hasn't been activated for about a year. I've successfully completed 997 FBA orders, and there have been no negative feedback or violations.

Only one product (TopicalsRx Faded – ASIN: B0BMZF7H3P) was cited as the reason for my account closure. This product was purchased from the brand's original distributor for a different company of mine. Shipping invoicing and payment documents are fully recorded. Despite this, Amazon refused to acknowledge the product's authenticity and unfortunately destroyed all my stock and blocked my entire store and balance.

My account balance was also recently reset by the system. Immediately afterward, I was sent a contact link, but this link doesn't work. It says "Contact support," but I'm also blocked from opening a case. I'm only shown a message saying "Contact us to reactivate your account," and I can't make any progress.

During this process:

I submitted all necessary documentation (invoices, shipping receipts, payment receipts).

I didn't do drop shipping; the products arrived directly and were directed to the Amazon FBA warehouse.

Amazon's communication methods are not working; I can't reach them via call/message or form.

What should I do? What channel can I use to resolve this? I request that my account be reopened and at least the remaining balance be refunded.

Thank you.

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3 replies
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Seller_K8edOfPu9HEmN
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Potential Pricing Errors
by Seller_K8edOfPu9HEmN

So Amazon have yet again deactivated one of our listings due to detected pricing errors

ASIN B005FOVIPC

When I look at the item It's Amazon themselves that are selling this and they are offering it at £2.90 with alleged free shipping.

Now Amazon don't charge themselves a fee unlike their selling partners (yeah right), so to match the offer or get even close to it we would be selling at below cost price and stumping up the shipping charge that even with basic Evri shipping is a few pence more than the selling price, so therefore at a big loss.

And the offer to anyone that wants to buy one of these off Amazon, Amazon are offering 'delivery in 6 to 7 months'.

So all in all they've taken this product off the market place as they've go no stock themselves and once again denied us the opportunity of selling these. I truly wonder if Amazon are just extracting the urine.

And I take it this is all legal and above board.

Any mods care to comment?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP

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7 replies
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Seller_VpAILPxQjWLPw
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Help Needed: Bank Doesn’t Provide Certified Letter for UK Verification
by Seller_VpAILPxQjWLPw

Hello Sellers,

We’re facing an issue with our Amazon UK account verification. The verification failed because Amazon is asking for a Certified Bank Letter for the Primary Beneficial Owner.

We contacted our bank, but they informed us that they do not provide any such document. Due to this, our UK selling privileges are currently on hold.

We also reached out to Amazon support and asked if we could submit an AD Code or IEC Certificate, but they said these are not acceptable.

Has anyone else faced this issue recently? If yes, what document did you submit that worked in place of the certified bank letter? Any help or guidance on the next steps would be really appreciated.

Thanks in advance!

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1 reply
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Seller_iVEwpnodXb70q
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Seller Fullfilled IItems deactivated for 2 months
by Seller_iVEwpnodXb70q
Amazon replied

Hi

Can anyone help. On the 8th May our seller fulfilled orders were deactivated until we prove delivery of our recent orders. We have had a number of appeals rejected and account specialist are no help either. All of our postage is purchased through amazon buy postage, the items sent as large letters so posted through letter boxes but we do get delivery confirmation on most delivered items . I have provided everything asked of us in our appeal including purchase invoices to show we have stock, stock in FBA also, receipts for our amazon buy postage labels and a spreadsheet with order showing delivery confirmation if available provided by URLs from royal mail. Each appeal has been rejected asking for the info i have provided. We was told once recent orders have been confirmed as delivered they will reinstate our seller fulfilled orders but these orders are delivered and they have proof. After nearly 2 months without any cash flow and after providing all the info im not sure what i can do now.

@Seller_Udi0JNbTrsmUV Any help with this?

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