Hello,

I have received a message stating that one of my listings was removed due to Suspected Intellectual Property Violations. When I checked the account health page it showed that the listing that is branded as "Generic" is misusing Trademark Gorwrich. I have checked my listing and could not find any signs of this name including pictures. I appealed to Amazon with the following:

"Dear Account Health Specialist,

I am reaching out regarding the recent warning and deactivation of my ASIN XYZ due to a suspected trademark infringement involving the trademark "Gorwich".

I have thoroughly reviewed the entire product listing, including the title, bullet points, product description, keywords, and backend fields. I can confirm that the term "Gorwich" has never been used in any part of the product detail page.

I believe this may have been flagged incorrectly by Amazon’s automated systems. The listing content is original and does not use, reference, or imply affiliation with the brand "Gorwich" in any way. I kindly request a manual review of the listing to verify this.

Please find attached the following to assist in your review:

Screenshots of the product detail page, including: Title, Bullet points, Description, Backend keywords

I value Amazon’s IP policy and always aim to remain compliant. If there is any specific area in the listing that may be causing this flag, I would greatly appreciate further clarification so I can promptly resolve it. Thank you for your assistance and understanding."

I received a reply:

"I understand that you were querying the reinstatement of ASIN: XYZ.

During your application review, we found your product may not be compliant with Amazon Intellectual Property policies and currently has the brand name as “Generic” and GORWRICH products can only be listed by authorized licensed sellers.

After a review, we've determined that we will not be reinstating the removed listings, as the brand on the ASIN cannot be updated, We consider all factors of a product while reviewing policy compliance. If you choose to re-brand a product, you must create a new product rather than updating an existing product.

For more information refer to "Amazon Intellectual Property policy": https://sellercentral.amazon.com/help/hub/reference/G5VG3YWGGXF4Y5WB"

Can someone advise what shall I do as the answer doesn't make sense to me.

@Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_hnDMgUKxMh1V4 Please help

I called HMRC and they have no idea what they are talking about

Anybody heard this before?

Hi All,

A while back, my seller account was restricted from selling a particular brand due to a customer complaint about it being unauthentic.

After countless emails back and forth with seller support and account health with invoices, etc, they would not accept it, and I had to accept the violation, which I never wanted to do, but it is what it is.

It is nearing 180 days and I was wondering,after the violation is off my account, will I be able to sell that particular brand again considering I ungated myself with an invoice. Or am I blacklisted from selling this brand on my account forever?

Any advice is appreciated.

@Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR

Hello!

I have a problem verifying my bank account for the deposit method.

Recently, my US account was deactivated because the associated account in the UK region (which I never used because it was no longer needed) was deactivated due to the lack of a bank account for the deposit method.

I entered all the necessary data for the deposit method in the UK region, but verification was not successful.

Reason: "Why is this happening?

We took this action because the business documentation that you submitted could not be verified because the document does not match our requirements".

Then I received this letter from Amazon.

To verify the bank account for the deposit method, I provided a bank statement from PAYONEER, an official Amazon partner. This statement was successfully verified in the US region, but for some reason was not verified in the UK region.

In the recommendations for the documentation on the first screenshot, there is a 4th point that the document should not be a screenshot.

Payoneer provides a bank statement in PDF format (as in the second screenshot).

❗❗❗❗ Now the main question:

Do I need to print this PDF file from Payoneer on A4 format and photograph it or scan it in high resolution to submit for verification?

If yes, should the copy be in color or will black and white be enough?

When I click on the "Try again" banner for verification, there are two options:

1. Re-enter bank account information

2. Upload A Bank Statement:

Please provide a bank account statement for manual verification. The account holder name on the bank statement must match the account holder you selected in the previous step. Please note that it may take a few business days to complete the verification.

Can any of the moderators help me?

A month ago, my main account in the US was deactivated due to a connection with an account in the UK region.

After studying the problem, I filed an appeal and for more than 12 days no one has responded to further resolve the issue!

When filing an appeal, the banner stated that the response would take no more than two business days.

I created a case on this issue and no one has responded to it either.

On the British forum, the moderators do not respond either.