Hi, several months ago Amazon decativated my seller account. The failed to inform me that my listings were however still active, it seems & I recently was sent notification of a sale. I am unable to reactivate my account & I don't want to either because I have no spent several days, of extremely stressful conversations & emails back & forth with Amazon & the refuse to assist. As far as I know I will still be charged the Amazon fees for the sale & they'll continue to accept any sales because they refuse to deactivate my listings.

I don't know how any company is allowed to treat its users this way.

Hi, I want to sell on Amazon. I did register a few years ago, but I deactivated it as I didn't have time to spend on selling. I checked the reason and it takes me to the VAT help page. I already uploaded my VAT number. Is there something else I should be doing?

In December 2024 I got a violation notice from Amazon Seller Central, but it does not get into the specifics of what the violation is, other than saying that it is a multiple accounts violation. No details are given of what the other account is. Yet I am asked to justify with bills invoices or receipts that the other account is not mine. How can I justify this without not knowing the details of the other account? How can I submit documents for another account which I do not have? This is very bizarre and kafkaesque as no one seems to be on hand to help, and the automated system keeps rejecting my request to reactivate my account. Can someone from Amazon •please* help?

Hi Fellow sellers,

I’m reaching out to get your thoughts and experiences regarding a situation we’re currently facing with a trademark complaint on Amazon.

We recently received a complaint alleging that our product listing infringes on a trademark and is selling counterfeit items. However, upon investigation, it seems the complainant is not the actual brand owner of the product we sell. The genuine brand and trademark owner is clearly indicated on the product packaging, and the complainant appears to have created a separate listing under their own company name, which is misleading and potentially against Amazon’s policies.

What’s more, it seems some smaller sellers may be registering general trademarks and then creating listings under their own company names as brands, even when they do not own or have any affiliation with the actual brand. This practice effectively blocks other legitimate sellers from listing the authentic product, creating duplicate listings and marketplace confusion.

Has anyone else encountered similar situations? How do you usually handle trademark complaints when the complainant might not be the rightful brand owner? And what are your thoughts on the practice of creating duplicate listings under different brand names that do not correspond to the actual brand?

Any advice or insights would be greatly appreciated!

Thanks in advance.

How do I report someone from the 'escalation team' who has abused me verbally, made threats and personal remarks about me?

He even hung up, shouted at me throughout the conversation and passively aggressively was rude.