@Seller_mIRnuhdx7l5sN

Can you explain what the benefits of using Amazon Buy Shipping are anymore?

A to Z claims - two purchased via Amazon Buy Shipping and still got ODR?

You keep saying its being looked at but I can see posts going back months/years with the same problem.

We received a product review as seller feedback which Amazon won't remove: "Item is not aluminium, it is plastic."

The case ID is 10769164742.

It used to be easy to get this kind of feedback removed. Did the policy change? @Seller_z3k8APxGfbQEK

As I send all parcels with Tracked 48, it's harder to claim no delivery and now I am getting strange unbelievable stories to get a refund. The most popular is that they have ordered several times and I have always sent them the wrong item, they never complained before but now they are fed up, they want some money back. There is no record of them buying more than once and everyone so far told me that I sent them an item that I don't even sell or doesn't exist. They can't even do their research right.

We desperately need a way to flag buyers, I would definitely flag this behaviour as they are likely to try it with other sellers. Buyers can rate sellers (often unfairly), I don't see why we can't flag a buyer that is obviously trying to scam.

Customer returned an empty parcel as many do these days now.

I submitted a safe t claim with photos of the parcel and another of the empty box and I was denied with no explanation.

I requested three times now for the reason and still no answer..

Any advice fellow Sellers

I can't find a human review for a feedback policy violation. This is clearly against Amazon's policy, but my request was denied the moment I submitted the message below to the feedback management team.

The buyer didn’t contact us about any issues, and their order was delivered within the promised time frame. Despite this, they left the following feedback. The feedback doesn’t even reference the order they placed with us, and the buyer is not responding to my messages. Yet, the feedback is not being removed.

Has anyone had a similar experience? If so, how did you resolve it?

Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.

My response to feedback manager team 12:14 and same second got response of decline my request.

Dear Amazon Feedback Team,

I am writing to request a review of feedback left by a customer regarding their recent order. According to the tracking information, the order was successfully delivered on December 15th. Please find the tracking details below for your reference:

The feedback states that the delivery was repeatedly delayed and later marked as lost. However, the tracking details clearly show no such delays or issues. This discrepancy suggests that the customer may have confused our store with another seller, as the details in their feedback do not align with the facts of this order.

As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller. In this case, the feedback appears to be factually incorrect and unfairly impacts our seller performance metrics.

I kindly request that this feedback be reviewed and, if deemed appropriate, removed or revised to reflect the accurate circumstances of this transaction.

Thank you for your assistance in resolving this matter. Please let me know if you require any additional information.

Best regards,