Hey Admins, could someone please help me out

Case ID: 11363144502

Customer left a complaint about a product as a seller rating. (Doesn't relate to our service, delivery etc)

I've escalated it with the usual seller "support" team and got the level of assistance I've come to expect in the form of automated replies etc. I have now exhausted this process and hope that an admin could please assist.

@Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_Amazon @Simon_Amazon @Julia_Amzn @Sakura_Amazon_

Any help appreciated, thanks