Item has not arrived, Amazon have stated I can have a refund but there is not a way to ask for a refund, just a returns, however I did not receive the package, so nothing to return, I would like a refund.

Thanks

03-Aug-2025 xx:xx

Thanks for your message.

I don't have a recent order for you, the last order placed was in February and this shows as delivered and well out of the returns window.

Regards

XXXX

03-Aug-2025 xx-xx

The order is from Feb, to be honest I forgot all about it as its a small order. But amazon are saying it was never been delivered. This is the current message in amazon to track order, when I click it. - Track Package

Tracking number: 3XXXXXXXXXX

Tuesday 29 July

Package left the courier facility

This is saying it still out for delivery, Not sure what's going on, I thought this is why amazon are offering me a refund.

If you are saying it was delivered, please send proof of delivery you received from Royal Mail.

It must not have been delivered if Amazon are offering me a refund.

I'm not really bothered about a fiver but you need to get Amazon informed so they can close the delivery status.

Thanks