Seller Forums
Sign in
Sign in
imgSign in
imgSign in

Browse discussions

pinPinned by community manager
user profile
Seller_sSkzzHms7Kxs6
user profile
Seller_56W3LQcclGS1x
user profile
Seller_jnc0MRT5VzTix
user profile
Seller_sEufXJhIoOGRp
user profile
Seller_MPmOAeSJ0Rmck
user profile
Seller_gjK0oQTdHRLjS
user profile
Seller_tHq8InCg2g2gH
user profile
Seller_srzv6IBDflkEp
user profile
Seller_RLXCX068q9bgP
user profile
Seller_NAZXsMzEplAKL
user profile
Seller_yVDtZPMtyksLV
Sort by
Latest activityRecently createdMost viewedMost voted
Filters
Date/timeAll timePast dayPast weekPast monthPast three monthsPast yearDate range
Quick filters
Discussions
Categories
Tags

Browse discussions

pinPinned by community manager
user profile
Seller_sSkzzHms7Kxs6
user profile

Managing your payment methods effectively is crucial for keeping your Amazon selling business running smoothly. Let's walk through everything you need to know about handling credit and debit cards in your seller account.

Updating Your Card Information

Need to update your payment details? Here's how to do it in just a few steps:

  1. Log into Seller Central
  2. Navigate to Account Info
  3. Select Payment Information
  4. Choose "Charge Methods"
  5. Add a new card or replace an existing one

Tip: When entering card information, make sure it matches your card statement exactly to avoid verification delays.

Understanding Card Verification

After adding a new card, here's what to expect:

  • Most verifications complete within 2 minutes
  • Some may take up to 48 hours
  • Amazon may place a temporary authorization hold
  • Authorization holds disappear within 3-5 business days

Common Verification Issues and Solutions

If your card fails verification, check these common causes:

  • Card information doesn't match statement
  • Expired card
  • Bank restrictions
  • Incorrect billing address

You'll see a banner in your account and receive an email if there are any issues.

Managing Multiple Cards

Did you know? You can:

  • Use different cards for different Amazon stores
  • Delete unused cards from your account
  • Keep multiple cards on file

Remember: You cannot delete a card that's currently set as your active charge method.

Best Practices for Card Management

  • Regularly check card expiration dates
  • Keep billing information current
  • Monitor your account for verification notifications
  • Save backup payment methods when possible

Visit the Seller credit or debit card FAQ in Seller Central for more information.

Feel free to share your experiences on this topic and let us know if you find posts like this helpful by giving a thumbs up 👍 or down 👎, or by leaving a comment 😊

2 votes
0 votes
107 views
2 replies
Latest activity
user profile
Seller_56W3LQcclGS1x
user profile

I hope you can assist, as I’ve seen you help other sellers with similar unexplained charges.

I have been trying to resolve Case ID: 11167906722 relating to withheld funds and unexplained charges, but so far, I’ve received only vague responses from support. As of my last statement:

An Account Level Reserve of £7,417.07 was placed on 28/05/2025

An additional £5,833.25 was deducted as “Other”, without any breakdown or justification

My net transfer was only £23.51, despite over £7,200 in sales

I’ve reviewed community responses where you outlined “Order Adjustments” and “FBA-related deductions” in the range of £200–£400 per cycle, but in my case, the £5,833 charge seems excessively high and disproportionate, and no further itemisation has been provided even after repeated follow-ups.

I am also dealing with time-sensitive financial obligations, including staff wages and supplier invoices, and this unexplained hold is causing serious business and emotional stress.

Could you please:

Confirm what these charges relate to with a proper itemised explanation?

Advise whether any of these deductions are reversible or under internal review?

Escalate this matter urgently to the relevant financial or compliance team?

This appears to be affecting multiple sellers and risks breaching Amazon’s transparency obligations under the UK Payment Services Regulations 2017 and Consumer Rights Act.

Thank you for your help, and I truly hope you can step in and assist with this as you have with other sellers.

Best regards,

0 votes
0 votes
340 views
4 replies
Latest activity
user profile
Seller_jnc0MRT5VzTix
user profile
Merchant Default Contact
by Seller_jnc0MRT5VzTix
Amazon replied

Hello

I was wondering if anyone could help me

for the past 2 weeks i have been trying to verify my Merchant Default Contact

But every time i try to verify

no code is sent to me

Thanks In Advance

P

I was

0 votes
0 votes
19 views
2 replies
Latest activity
user profile
Seller_sEufXJhIoOGRp
user profile

Hi everyone,

I'm reaching out to seek help or guidance regarding a very frustrating and complicated KYC verification process on my Amazon account.

On April 23, 2025, I received a KYC verification request related to my Amazon Payments account. This happened shortly after our company changed its legal representative due to internal business restructuring.

What Happened:

Initial submission (April 23):

I submitted the updated identity information for the new legal representative as requested.

Rejection (April 25):

I was informed that:

I didn’t provide a copy of the new representative's household registration page.

The name in Seller Central did not match the name on the ID documents.

Follow-up submission (April 29):

I corrected both issues and resubmitted with:

A copy of the household registration.

Updated the name in Seller Central to match.

Rejection again (May 15):

I was told the information still doesn’t match what's shown in the system.

Support case opened:

I opened Case ID 11122205472, and support told me the issue is that the system still shows the previous legal representative's name due to a system bug.

Tried all suggested steps:

I’ve re-submitted the required notarized documents including VAT invoices from the notary, sent proof of the company’s legal representative change, and contacted support multiple times (cases: 11113634222, 11122205472, 11180536092). I also emailed Amazon Payments, only to receive generic auto-responses like:

"We are currently reviewing the information you provided. We’ll contact you once the review is complete or if we need further information."

My Concern:

It has now been over 45 days, and my payouts have been suspended since April 23. I’m still running my business and fulfilling orders, but without cash flow, I’m reaching a critical point. I may be forced to shut down operations due to lack of funds to restock.

I understand the need for verification, but this prolonged silence and lack of resolution from the verification team is having a severe impact on my business. I’ve done everything that was asked, provided all the documents, and yet I’m stuck in a loop with no end in sight.

Request:

Has anyone experienced a similar issue with legal rep change + stuck KYC?

Is there any effective escalation method to get the verification team to actually process the submitted documents?

Any advice or contact points beyond what I've tried?

I’d really appreciate any help. Thank you for reading and for your support.

Best regards,

@Spencer_Amazon

@Sarah_Amzn

@Ezra_Amazon

@Junno_Amzn

@Julia_Amzn

@Ash_AMZ

@Abella_AMZ

0 votes
0 votes
7 views
0 replies
Latest activity
user profile
Seller_MPmOAeSJ0Rmck
user profile

Hello, This accounting yeat I have come close to the VAT threshold (including all Amazon "expenses" such as FBA fees).

These expenses come to almost £20K (roughly half of which are FBA fees {carriage, warehousing etc}).

Should I be including FBA fees when calculating my VAT taxable turnover?

Thanks

0 votes
0 votes
18 views
3 replies
Latest activity
user profile
Seller_gjK0oQTdHRLjS
user profile
is it even possible to speak to a manager?
by Seller_gjK0oQTdHRLjS

I'm constantly getting bounced around [Moderator Edit: removed inappropriate commentary], not a single member of the leadership team is willing to call me.

How is the support on the number one marketplace this bad?

Do managers even exist?

literally waiting weeks.

1 vote
0 votes
408 views
13 replies
Latest activity
user profile
Seller_tHq8InCg2g2gH
user profile
bank letter is not suitable
by Seller_tHq8InCg2g2gH

I have the problem, I uploaded 2 different bank letters for the second time and neither one worked. Although all the information matches Amazon. I don't know what to do, trading has stopped, money too.. No one explains what's wrong.

I get the same email." Please provide a scanned copy of a certified bank letter for the primary business, for the account ending in *

The document previously submitted have been reviewed. Please do not attach the same document again in order to avoid further delays in the verification process.

The verification of your Amazon's UK or European store account may be impacted if we do not receive the requested documents.

What are the document requirements?

-- The document must be dated within the last 180 days.

-- The document must show the bank name and the bank logo.

-- The document must be signed or stamped by the bank.

-- The document must include the account holder's name, residential address, and bank account number.

-- The document must be in one of our supported languages. The supported languages are English"

0 votes
0 votes
8 views
0 replies
Latest activity
user profile
Seller_srzv6IBDflkEp
user profile
2 step verification issue
by Seller_srzv6IBDflkEp

discussion.seeking help. I changed my mobile number on my amazon account. But old number still on 2 step verification. I have followed the links to turn it off as per thier instructions, that was Tuesday 3rd. Friday 6th june still old number showing and no emails from them. I did it again on Friday and still waiting. I can't get on the laptop to send in stock how do I get hold of anyone in amazon?

0 votes
0 votes
5 views
0 replies
Latest activity
user profile
Seller_RLXCX068q9bgP
user profile
Sudden increase in Deferred transactions
by Seller_RLXCX068q9bgP

My deferred transactions have gone from about 15% of my balance, to 60%

Has anyone else seen this? Maybe it's a new policy?

0 votes
0 votes
61 views
2 replies
Latest activity
user profile
Seller_NAZXsMzEplAKL
user profile
KYC Verification blocked payments for a month
by Seller_NAZXsMzEplAKL
Amazon replied

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR

Hi,

Our most recent bank statement was rejected during KYC verification, even though we followed every single guideline — including format, matching address, recent date, and official bank logo.

This is holding up our payments for over a month now, and we urgently need help. We've submitted multiple times and still haven’t received a clear reason for rejection. Each time we submit, we get feedback on another document after a week which has dragged this out so long

Can a moderator or support team please escalate this? We're running out of options.

0 votes
0 votes
20 views
2 replies
Latest activity
user profile
Seller_yVDtZPMtyksLV
user profile
My Amazon seller account was deactivated in April
by Seller_yVDtZPMtyksLV

Hello,

My Amazon seller account was deactivated in April. "Know Your Customer (KYC) seller verification information".When I click the red "Activate Account" button, I am redirected to the "Business Information" page. The orange banner displays the message: "Please wait while we review your request.

We are reviewing your account to confirm if there are any additional verification requirements. The page will automatically refresh in 30 secs.". I contacted seller support but received an automated response: "This email address is not the correct channel to appeal". The last message from Amazon before my account was deactivated was that they could not provide a reason for the deactivation or a timeline for reactivation. I feel stuck in a vicious circle with no clear path to resolve this issue. There does not seem to be an available channel to appeal or get help.

In the beginning, they simply disabled my listings. On my end, I see "active" but on the buyer's end, it says "Currently unavailable."During the deactivation period up until today I created a bunch of cases. Which were all ineffective.

At first I thought it was a system error, and began creating cases to solve the problem directly with the listings that were disconnected. Cases 10966439962, 10967023632.

Then cases directly on the account problem in order 10983484642, 10991781862, 11009133112, 11035175972, 11039814102, 11039569692, 11039523332, 11040716792, 11042390092, 11065538952, 11065589502, 11069306132.

Then cases without answers, they completely ignored me. 11085776522, 11127815152, 11128398702, 11127879322, 11128399722, 11127801482, 11131214772.

I understand that checks are done regularly, but it's been three months, their second to last message was:

"Hello, We are currently reviewing the information that you gave. We will contact you as soon as we have completed this review or if we need any further information.

We cannot give you an exact deadline, but our team is working hard to complete the verification as soon as possible."

The last one is: Dear Seller,

Good news. Your Selling on Amazon payment account has been activated. We will get in touch with you if we need more information.For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support/Selling Partner Support.

After this message, "Identity Information" appeared in red, after which I submitted additional documents.

Is this going to take months again?

My inventory is stuck.

Has anyone encountered a similar problem or can suggest how to proceed? Any advice would be greatly appreciated.

Amazing indifference to sellers. It seemed that there was nothing easier than to name the reason and how to fix it. The world is losing its humanity in the pursuit of money.

Thank you,

1 vote
0 votes
17 views
5 replies
Latest activity