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Seller_oUBGcDmkpMa64
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Seller_oUBGcDmkpMa64
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VAT Claim Back
by Seller_oUBGcDmkpMa64

Hello Amazon Sellers and Team,

From 1st August 2024, Amazon charge VAT at 20% on its fees this time, and as you know, we pay VAT to brand distributors on every purchase. However, from August 1, 2024, Amazon will apply VAT to all sellers selling on Amazon UK.

So can we claim back this VAT?

We aren't getting profit from 1st August because Amazon charges 20%, so how to run a business and how to get profit? Please guide me.

@Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK @Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH @Seller_sSkzzHms7Kxs6 @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP

Best regards,

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Seller_58gumvnsBjpcN
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heliomar
by Seller_58gumvnsBjpcN
Amazon replied

Problem with your Seller Account

You’re currently unable to add or edit listings because either the credit or debit card on file is invalid or it is in the process of validating, which could take up to 24 hours. Ensure that you have a valid credit or debit card uploaded in Account Settings.

I'm with this problem ,helpme

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Seller_oVjkCuRlJUrbX
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Can anyone please give me an example of what a Registration Extract is?

We have been selling with Amazon for over five years, been verified before but as of two months ago, changed our Director on Companies House, since then, we have had to submit new documents and Amazon have rejected them every time.

On the last time we submitted documents, we have had them rejected due to needing a Registration Extract? This has never come across my desk before and whenever i ask Amazon for an example, they cannot give me one nor can i reply to their emails.

Thankyou in advance

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1 reply
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Seller_J4VRnF4Jzb4U9
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VAT Refund Issue as a new seller
by Seller_J4VRnF4Jzb4U9
Amazon replied

We got VAT registered in November but amazon was holding VAT from the start of our sale. And in march 2025 they deducted the VAT from our account whereas i was supposed to get the refund and they didn’t even issue any invoice for the that particular VAT transaction. I just came to know that i should have got the refund now i am trying to talk to them and every time they just keep telling me that team will get back to you but they never did. I am a new seller and my experience with amazon is worst than i imagined.

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Seller_8Sxfr9vxRkc10
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Hello everyone,

We are a French company registered for VAT in the UK and other EU5 countries. Our UK VAT number is valid and can be verified on the HMRC website. However, our UK VAT verification on Amazon Seller Central has been pending for over 6 weeks now, and we haven't received any updates or reasons for the delay.For correspondence, HMRC lists an Aberdeen address, which seems to be standard for EU-based companies.We’ve already imported stock to the Amazon UK warehouse, but we’re unable to proceed with sales due to the pending VAT verification. This delay is affecting our operations and inventory planning.Has anyone else faced similar delays recently?Any advice or suggestions on how to speed up the process would be greatly appreciated.

Thank you in advance.

@Julia_Amzn @Abella_AMZ @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon @Jona_Amazon @Simon_Amazon @Spencer_Amazon

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Seller_9WpKepNkIQmK9
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Closing Balance for a particular date.
by Seller_9WpKepNkIQmK9
Amazon replied

Where do we find the Closing Balance on our account for a particular date in August last year?

Which particular report will show this figure?

Thanks in advance.

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2 replies
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Seller_50H0VpIBtK7Vr
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business country location
by Seller_50H0VpIBtK7Vr
Amazon replied

in my us seller account while editing business info i cant edit my business location to usa . it only show uk option. it show only uk address for submitting business address when i go to edit information.

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5 replies
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Seller_DJqWlEby6fi8n
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How to escalate a case?
by Seller_DJqWlEby6fi8n

Does anyone know what we should do about this?

We've been erroneously charged every month for a very long time. We opened a case about this over 10 months ago and this is still open now as seller support have been trying to solve it ever since but have not been able to.

Some of the erroneous charges have been reimbursed to us from time to time, but the root cause of why they are still being charged each month has still not been successfully fixed. We are now owed reimbursements again.

I posted this on the forums here over 10 months ago and a moderator regularly updated us about this for the first 8 months or so, he also had a dedicated seller support rep assigned to the case, who was on the case for around 5 months and who I also spoke to on the phone.

But now for the past 2 months the moderator has not replied to anything and then last week the assigned seller support rep said they were leaving (not sure if leaving Amazon or just the case) and said another seller support rep would be in touch within 48 - 72 hours. It's now over a week and I've heard nothing despite sending 2 reminders.

I have spent upwards of 100 hours on this so far, and in 6 weeks it will be a year since the case was opened.

As seller support and the moderator have not been able to properly resolve this, does anyone know how this can be escalated beyond them, to someone who is able and willing to get this fixed?

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2 replies
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Seller_CWbPYYHqpan6U
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My account is blocked
by Seller_CWbPYYHqpan6U

Heyy, i need help because nobody from support can help....my account is blocked because by mistake i created one more account and i cant access email connected with that account. I sent my documents to verify so after i can delete the account but their answer is "we'll contact you in 2 bus. days to sour email adress" what to do? or how to unblock my account?

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Seller_vBumMkBVJ7Y0r
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Payment download statement not showing VAT
by Seller_vBumMkBVJ7Y0r
Amazon replied

I have been downloading statements from the Reports section and the last two reports, when I download the Flat File V2 are different in that they do not show VAT. They only show Principle, Commission & Digital Service Fee. The previous downloaded files show the Principle, Tax, Commission and Digital Service Fee.

Why would this suddenly change. I have tried calling Seller support but so far haven't had any response from the Disbursement Team.

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1 reply
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