Information
Can anyone please explain why my account won’t accept a card I log in use my card for standard Amazon pay the fees and did the 1 POUND / EURO transaction to verify my card sent in bank statements and ID but it’s still saying card need to be verified I click what they need and send what they want but still nothing and customer service is not great they do nothing either
Any information would be great
Thanks
Information
Can anyone please explain why my account won’t accept a card I log in use my card for standard Amazon pay the fees and did the 1 POUND / EURO transaction to verify my card sent in bank statements and ID but it’s still saying card need to be verified I click what they need and send what they want but still nothing and customer service is not great they do nothing either
Any information would be great
Thanks
6 replies
Seller_zDUw7ekrB6OEy
Is the card from a bank that Amazon accepts?
Christine_Amazon
Hello @Seller_vZEymUp2OA5lJ
From what you've described, it seems you've already completed the initial verification steps including the £1/€1 test transaction. However, sometimes there can be additional security checks triggered by Amazon's system, especially for new seller accounts.
Let me direct you to the most relevant help pages that might assist:
A few common reasons this might happen:
- The name on your bank statement must exactly match your seller account details
- The address registered with your bank must match your seller account address
- The card must be from a bank in your marketplace country
- Some virtual cards or prepaid cards aren't accepted for seller verification
Let me know if you have any additional question.
Christine.
