Dear Amazon team,

I submitted a Dangerous Goods (hazmat) review for ASIN B0FH5ZMW31 on July 14, 2025. It has now been over two weeks, and the review status is still “Not Classified: Unable to Classify.”

However, I have not received any specific feedback or explanation as to why this item cannot be classified. I have reviewed my submission to ensure that all information and documentation are complete and accurate.

I kindly request clarification on what exactly is preventing this ASIN from being classified, and what further action I can take to resolve the issue.

Please assist in escalating this case to the appropriate team, and provide a clear reason for the rejection so I can take corrective action if necessary.

Thank you for your attention.

@Seller_XUNeUuvrQDpgP

Hi

As the title suggests I have listed 2 new listings in the past month and required to submit HACCP documents for both however the document was rejected.

I have used this same HACCP certificate for all my listings in the past and has been accepted with no issues.

This HACCP doc is not expired and is valid. This document should be accepted like it has been in the past.

@Seller_gAhPNiLrkfTcr @Seller_j9Bd91CW3ZVpr@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt

This needs urgent attention from Amazon leadership.

We are facing a serious issue that is damaging our business. A recall notice issued in France for a product batch not even related to our UK stock has triggered Amazon to start issuing automatic refunds and sending emails to customers, without verifying anything or giving us the chance to provide documentation.

Our stock is not affected.

We are currently waiting for official paperwork from the manufacturer (Scala) confirming our batch is not part of the recall. Despite this, Amazon has already refunded customers from our account, without due process or legal basis.

This is a direct violation of:

General Product Safety Regulations 2005 (UK) – Regulation 9, 15, 16

Our rights as sellers to be notified and given a chance to respond before refunds are processed

Basic commercial fairness and seller protection principles

Amazon should not apply a France-only recall to the UK and EU-wide sellers without confirmation. There is no UK recall notice, no product issue confirmed in our batch, and no risk assessment shared with us.

We are asking Amazon to:

Immediately stop refunding our customers

Hold all recall actions until proper documentation is reviewed

Compensate any seller who has already suffered losses due to this mistake

Other sellers, please check if this is happening to you. This type of unverified action from Amazon sets a very dangerous precedent for all sellers.

Amazon, this is not just a technical issue. It is a serious business and legal violation. You cannot punish sellers based on assumptions or regional notices from unrelated markets.

We demand a fix NOW

Hi. We are a UK brand-registered supplement business. We sell own-brand products that are manufactured to our spec in the UK. We are looking to expand to the US and want to get our compliance ducks in a row before we do.

Our UK-based manufacturer is FDA-registered and has Eurofins GMP. Does anyone definitively know whether Amazon US will accept this for supplement compliance. The GMP certificate does not mention 21 CFR 111/117 (as this is a US standard) so looking for confirmation whether a Eurofins GMP certificate that states conformity with ‘Codex Alimentarius GENERAL PRINCIPLES OF FOOD HYGIENE CXC 1-1969, revision 2022” would count as an "equivalent".

Hi

My certificates I supply Amazon from my supplier keep getting denied but no reason is provided as to why? Is there anyone who can assist?

Thanks

@Seller_XUNeUuvrQDpgP