Hello.

When your item/sku has been approved from product compliance, when does the product go back live again?

or do you have to delete that original listing and start again by adding the product?

Hello,

I've been selling a product for a while but the last batch of stock I sent in has been in FC processing for weeks and yesterday I received an email asking me to upload an SDS for the product. This is a classified non-dangerous good.

I've uploaded the SDS, which I procured directly from the brand but I keep being told that the item name on the SDS has to match the product name exactly. The wording amazon have given me for the product name doesn't match the product so this is an impossible task.

I've been told if I don't supply the documentation within 14 days the inventory will be disposed of at my expense.

Please can this be investigated? @Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR

Case ID: 11213585032

Hi everyone,

We are having an ongoing issue related to the new GPSR (General Product Safety Regulation) requirements. According to the regulation, starting from December 13, 2024, sellers must provide warning and safety information on the detail pages of most non-food consumer products sold in the EU.

Following the instructions from Account Health Support, we uploaded a PDF document under “Compliance Media Content Type: user_guide” as required (fact sheet, installation manual, instructions for use, user guide, user manual, or safety information - in the store’s official language). However, even after successful upload, the compliance issues have not been removed. They still appear on the affected ASINs, with violation dates ranging from December 2024 through June 2025.

We contacted Account Health Support again - one representative told us we also need to upload images showing the warning and safety info, while another said images are optional and we just need to wait. Amazon’s policy states:

“If you want to also provide images of your warning and safety information instead of a document, take the steps on Upload images in Image Manager.”

This suggests that uploading either a document or images is acceptable - not both. So, I’m confused. Why did one support agent say the images are mandatory?

Has anyone else experienced something similar? Is there something I might be missing in the upload process?

Any insight would be appreciated!

I know my stock. I deal with everything as I am a sole trader.

Seller Support refusing to go and remeasure even though the measurements are so wrong.

I hope somebody can help before I go insane.

My supplement has been flagged under HFSS due to it apparently containg high fats and high sugar.

The product is just zinc tablets and does not contain either of the above.

Having opened multiple cases, nobody seems to be able to help and I have been going back and forth for weeks.

I can't undertand why Amazon can't look at the listing and take off the flag.

Due to the ASIN being incorrectly flagged, my listing is not active in my ad campaign and I have inventory sat in Amazons warehouse for the last 4 weeks.

Can anyone advise