Dear Amazon FBA Team,

I am contacting you regarding my recent shipment “FBA15K6XLV65” , which was professionally prepared by an experienced third-party prep centre fully compliant with Amazon’s requirements:

- All products were carefully inspected and packaged in “heavy-duty boxes” to prevent transit damage

- No expiration date issues exist (products either don’t expire or have valid dates)

- No labeling, packaging, or compliance violations were present

However, upon arrival at your fulfillment center:

- “Multiple products were entirely marked as unfulfillable”

- “Other products had most units (50-100%) flagged as unfulfillable”

This is particularly concerning because:

1) The prep center confirms “zero shipping damage” occurred

2) These identical products have “historically shipped without issues”

3) There are “no expiration date problems’m” or other compliance concerns.

please help me resolve this issue.

@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN@Seller_hnDMgUKxMh1V4

Thank you in advance

Amazon Reimbursement Loss – Is This Fair to Sellers?

I wanted to share a recent issue I’m facing with Amazon FBA, and I’d appreciate your thoughts or advice.

I sent 30 units of a product to FBA, each costing me £10.50 + £2.10 VAT = £12.60 per unit. Before the product even went live, 28 units went missing. This clearly points to a warehouse-side issue.

Here's the breakdown of what I’ve received so far:

Total reimbursement: £144.76

But my actual cost was:

28 units × £12.60 = £352.80

+ £15 handling/shipping

Total actual cost: £367.80

Total loss = £223.04

Amazon reimbursed me at £5.17/unit, which is not even 50% of my cost. I'm attaching my invoice and have asked Amazon to either reimburse the full amount or replace the missing units, but so far no resolution.

I’m barely earning £1 per unit, and this kind of loss is just not sustainable.

Why should sellers keep taking the hit for warehouse negligence?

Has anyone else faced this situation? How did you get it resolved? Would appreciate any insights or support.

Thanks,

Faseeh

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_Huz6FT08OxHAR

@Seller_XUNeUuvrQDpgP

I have a problem with a recent reimbursement for an item damaged by FC. Item purchase price is £5 and they reimbursed me only £2.82 (totally random, as previously got 5.36 for the same item automatically). They failed to explain why, keep dumping the lost and damaged guidelines in their answers.

Case ID is

Hi all,

We're updating our product listings by unifying the marketing image layout across all items. We're using a zip file to bulk upload images, and while this works for adding or replacing images, it doesn't seem to remove any old images that aren't part of the new upload.

For example, if a product currently has 6 images, and we only upload 4 new ones, the last 2 old images still remain. This causes issues when our new layout doesn’t include images for those positions.

Further context for our specific situation:

We’re using a specific naming convention for image positions (e.g., PT01 for context shot, PT02 for sizing, PT03–PT06 for category-specific content, and PT07 for a variant image, this being "laminated"). Not every product uses all slots (e.g., PT03–PT06 may be skipped), but if the old images are still sitting in those positions, they’re not getting cleared out.

Is there a way to purge or overwrite all existing images during a bulk image upload so we don't end up with leftover images from previous uploads?

I’d like to avoid the need to manually remove old images from each listing or having to contact Amazon support to do it for me.

Thanks for any guidance.

We've been receiving orders for a product we know is out of stock and seller central knows its out of stock (OOS since March 30th) but on the front end of Amazon they were still available to buy!

Has anyone had this issue before and does anyone have any moderators they can tag to get this looked into?

I have tried to contact them via different cases and we are getting no where with resolving the issue. If we cancel orders, we get a defect, if we ship late, defect. The issue is clearly not with our inventory upload via API as seller central shows 0 and has done for a week but we've still sold over 50 units of the ASIN.

I have had to close the listing today but that doesn't help with the units already purchased.