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Seller_cTMW3klxGb1Um
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Seller_cTMW3klxGb1Um
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Unit is reconciled and not available for reimbursement
by Seller_cTMW3klxGb1Um
Amazon replied

Today, I checked in the Inventory Defect and Reimbursement portal that there was a until which was damaged in warehouse. According to Amazon the matter is resolved with the following message in the portal:

Reconciled

Unit 1

Resolution date: 03 Jul 2025

Reason: Defect has been reconciled because the item has been regraded View policy

And on another page I am seeing the following message:

Can anyone explain what this actually means? Does it mean that Amazon is telling me, meh! it is just an item we are not going to reimburse for it so move along? Or does it mean that Amazon has replaced the item? Or does it mean that I need to open a case with the seller support about it?

Thanks in advance.

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1 reply
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Seller_7i0tLvuflQNyZ
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Disgraceful behaviour from Amazon
by Seller_7i0tLvuflQNyZ
Amazon replied

I will start this by saying, before this incident I thought amazon's service was pretty good. However, recently Amazon has behaved in a way that has truly shocked me.

Amazon, without warning, created a removal order for nearly 100 units of varying stock, they did not give me prior warning or any reasons. When asked for a reason they said "capacity issues", I was kind of annoyed but it wasn't the end of the world.

What really got me going was after the fact they have the gawl to charge me over £250 for the privilege of removing my stock from their warehouses. What an absolute joke, I pay for amazon's services including warehousing and fulfilment. They have effectively taken both from me on these particular items and then billed me for the privilege. If they have capacity issues in their warehouse and want to remove stock, they should be paying for it. We had an agreement whereby they would provide warehousing facilities for a fee which I have duly paid for. It would probably be hoping for too much from amazon to rescind these disgusting charges they've now levied against me but I doubt that will happen.

I am truly at awe with the sheer disregard for sellers on their platform, how can they create a removal order without prior warning, and then charge me for it, when I didnt even want it in the first place.

Cannot believe it, I'm in awe

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2 replies
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Seller_uMB9b9Gwb0Vge
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Out of Stock / Inactive - Total lack of Support
by Seller_uMB9b9Gwb0Vge
Amazon replied

I have had a line item in stock and active in FBA for over two months up until this morning when it is suddenly Out of Stock / Inactive.

I phone support to be told it was a mistake and it’s now reserved. Then directly underneath a contradiction saying it’s not reserved and will be available for sale soon.

I called back and voiced my concerns over the lack of consistent messaging and confusion to then be told it’s being sidelined for further processing . I have been given no indication of how long this will take and am loosing sales. As a new seller I am completely frustrated with the poor communication from support.

Can anyone shed some light on whether they have experienced the same and what the outcome was?

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4 replies
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Seller_A2uETFdpTfxuX
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CHANGING AVAILBILITY DATE
by Seller_A2uETFdpTfxuX

New to this again so please forgive stupid questions.

How do i change the date available to sell? one of my new items it shows 31/7 but i have 50 pieces and it shows 50 pieces but buyer can not buy until 31/07.

.

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2 replies
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Seller_8SXYvxFTdrCh6
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AMAZON REIMBURSED ALMOST 30% LESS AMOUNT FOR LOST INVENTORY
by Seller_8SXYvxFTdrCh6

Amazon lost 7 units of a product from the fulfillment center, so I applied for reimbursement of the amount (COST OF GOODS) with case id "11232128652", and Amazon gave me only around 72% of the landing cost back to me, which is absurd, and it shouldn't happen.

Here is the breakdown of the inventory:

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Total Shipped/Receiving = 10

Lost Inbound = 7

Available = 3

Inbound/Reserved = 0

Defective/Expired = 0

Damaged (Potential Reimbursements) = 0

Sold = 3

Refunded = 0

Removed By Seller = 0

Per Unit Cost of Goods = £16.24

Total amount of lost goods = £113.68

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Giving total missing items of 7 units

I only got £82.32 from Amazon instead of £113.68.

What should I do in this case?

@Seller_j9Bd91CW3ZVpr

@Seller_mIRnuhdx7l5sN

@Seller_XUNeUuvrQDpgP

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6 replies
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Seller_X0vet3Xmv1NCI
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Request for Escalation Guidance – Inventory Stuck in Reserved Status
by Seller_X0vet3Xmv1NCI
Amazon replied

I’m reaching out to ask if anyone has experienced a similar issue. Our inventory has been stuck in reserved status for over a month, and despite a previous agent informing us that it would be available by June 12, there has been no change.

We are extremely eager to have these ASINs made available as soon as possible, as this delay is having a significant impact on our operations and resulting in financial losses. We understand that Seller Support has certain limitations, but we are hoping for clear guidance or a potential workaround to resolve this matter.

Waiting indefinitely without a concrete resolution is proving to be very challenging. If there is a way to escalate this issue further or have it reviewed by a higher-level team, we would greatly appreciate your advice.

We remain committed to working collaboratively and appreciate any direction that could help bring these ASINs back to active inventory.

case id: 17908071331

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3 replies
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Seller_9idPMYuN5lTTl
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Random Disposal Fees
by Seller_9idPMYuN5lTTl

Hello,

I seem to have accrued several fees over the last month or two. These are all down as "disposal fees."

I vaguely recall seeing something about long term storage units in relation to this but can't seem to find it anymore.

Does anybody know what these relate to?

Thank you.

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37 views
1 reply
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Seller_cG9EFTFHE9ysL
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Missing Orders
by Seller_cG9EFTFHE9ysL

I sent 48units of inventory to my Amazon Store, only 12 were acknowledged, and sold by FBA Amazon. Please advise.

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105 views
3 replies
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Seller_GiVKopyNJZpci
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Investigation completed – shipment contents counted and confirmed
by Seller_GiVKopyNJZpci

SS is really starting to get on my nerves. ive been through this stupid process multiple times and now they really dont want to reimburse me for items THEY LOSE

They scan it then lose it and say its a normal process

case ID:11263419892 - for Staff

i have a few with this that needs fixing but can someone help me out here.

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1 vote
248 views
3 replies
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Seller_DkdSappiuJyaW
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Pending Orders
by Seller_DkdSappiuJyaW

Hi i am new seller and i have my first 3 orders pending i did the verify payment but they still not been sent not sure what to do?. Thanks

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297 views
9 replies
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