Every time I contact Seller support ,

I am always made to go around in circles until I give up

it has got to the point , where I no longer wish to contact them and if i do

I am dreading reading their reply

Hi fellow sellers,

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

We had raised a removal order (ID: 2504021RV5) for one of our ASINs (B07CJXFLQ7), which was enrolled under the Transparency program.

Here’s what happened:

a) We initiated a removal order-419 units, Amazon started dispatching the units (partially) to our return address. We received 231 units, most of them in badly damaged packaging & 12 units were missing in this package—which we documented & reported to Amazon

b) Amazon accepted it was FC mishandling & agreed it was their fault. So clearly, they acknowledged service failure from their end.

c) During this process, some units were still under FBA, queued for removal. But meanwhile, Amazon deactivated the ASIN citing it as a “prohibited product”.

Still, we followed all instructions, & one of our open cases about 12 missing units was accepted by their team. The case was even marked as "Transferred to Accounts" on 16 May 2025.

Since then, we have received nothing—no update, no reimbursement. Instead, we keep getting the same copy-paste response saying the ASIN is inactive or falls under prohibited product policy n hence is not eligible for reimbursement.

At this point, I don’t even want reimbursement—I just want to know where are my 12 missing units?

--> Amazon picked them, never delivered them, accepted their fault, & now says nothing can be done because the ASIN is inactive. Isn’t that unfair?

If a seller had made such mistakes with FBM, the customer would be refunded immediately, and our account would be penalized.

Refer to case ID-11079455682 , Then new Case was opened - ID-11130179412

I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply. Regards...ABee

@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon

As per title: Why is it that other sellers are still selling an item that's apparently going through a Hazmat review, but I can't? This feels like a targetted attack.

Hi, I own a small tea brand and am the only seller of my product on Amazon UK.

I recently created a shipment to send 18 units of loose tea (ASIN B0DHGWTJ9Y) to your warehouse, but accidentally selected the wrong product when creating the shipment (50 teabag packs, ASIN B0DHH15PQL). The shipment ID is FBA15KB9STBC.

I filed a case at the time, asking to chang the product, and was told to wait until the shipment was marked as closed, which it now has… and I can see there is a discrepancy flagged in the Contents tab.

However, when I filed a new case asking to link the 18 units to the correct ASIN, I was told that these units are now “missing”…!

What does this mean? I assume they can be re-assigned to the correct product at your warehouse, given the physical product has a barcode with a UPC registered on your system?

Please help! How can these products suddenly go missing?Here is the case I have filed: case ID 11146586192https://sellercentral.amazon.co.uk/cu/case-dashboard/view-case?ref=sc_cd_lobby_vc_v3&ie=UTF&caseID=11146586192

Hello fellow sellers (and Amazon mods),

I'm writing here out of sheer frustration — and in the hope that someone with the right internal visibility might take notice of this long-running and unresolved issue affecting my FBA account.

On March 30, 2025, Amazon initiated a wide-reaching "authenticity" investigation on my account, flagging over 200 ASINs. Many of these ASINs were marked with "N/A" quantity, meaning I never even sold or stocked them. This was an automated sweep triggered while my account was under review for a single ASIN complaint.

Since then:

My account has been fully reinstated through mediation.

I provided full documentation for all products I had in stock.

The Inventory Appeals team released the physical stock that was held.

Yet — months later, every time I try to restock ANY ASIN from that March 30 list, it gets auto-flagged and held in FC Processing indefinitely.

I’ve contacted Seller Support countless times. I’ve opened multiple cases. I’ve sent three separate emails to inventory-appeals@amazon.co.uk — with no reply. Support keeps telling me to “appeal the ASIN,” but I can’t submit documentation for inventory I never sold in the first place.

This is not an authenticity violation. It’s a residual flag issue caused by an investigation that was never properly closed in Amazon’s backend.

Case ID: 11124005882

All I want is for someone in Policy Enforcement or Product Compliance to review the issue and confirm:

The March 30 investigation is closed

Any remaining backend flags on affected ASINs are removed

I can safely restock my catalogue without triggering indefinite FC holds

This has been going on far too long. It’s damaging my business, tying up my cash flow, and wasting hours of support time. If anyone from the Amazon team monitoring these forums can help escalate or advise on a better route — I’d be extremely grateful.

Best regards