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Seller_TV3JdtqxDO6QI
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Seller_TV3JdtqxDO6QI
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Monthly Storage Fees in Countries I dont sell
by Seller_TV3JdtqxDO6QI
Amazon replied

Hi, hoping someone can help. I keep getting charges for monthly storage fees in countries where I do not sell therefore there shouldn't be any inventory being sent to them. I have paid 2 lots of fees for Germany, one lot for France and today there is a new one for Italy. All of my settings are set to disable for any other country than the UK so I just dont understand why I keep getting them. They are relatively low but are now starting to add up and I have no idea how to fix the issue. Has anyone else had a similar experience?

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Seller_cG9EFTFHE9ysL
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Missing Orders
by Seller_cG9EFTFHE9ysL

I sent 48units of inventory to my Amazon Store, only 12 were acknowledged, and sold by FBA Amazon. Please advise.

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Seller_KZISAYucwNubp
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Hi!

I'm a sole trader selling handmade items and indie published books. I'm not VAT registered, nor do I need to be at this point. I'm a UK resident.

We've been selling on Amazon for years, and we used to list on the other EU sites until Brexit.

As I have no intention of registering for VAT in other countries for what would be a few quid in sales a month, I put all other marketplaces on permanent holiday after Brexit, opted out of PAN-EU fulfilment and literally closed down all involvement on all Amazon platforms and programs outside the .co.uk site as soon as Brexit happened. We have never stored stock outside the UK even before Brexit, but we definitely had no involvement with anything outside the UK for years.

The other week, I had an FBA product scheduled for return. My settings are set to auto-return any unfulfillable items to me. When the item didn't arrive, I queried it, and was told it was destroyed. I queried this as my settings say the opposite. They agreed to reimburse me as it was their error - it should have been sent back to me.

They then said they'd done the reimbursement, and it didn't show up on my account, so I queried it.

It transpired that the reason all this happened was that they reimbursed my Amazon.fr account (which has been inactive for years). They said it was because the stock was stored in France.

I asked why my stock was in France when we opted out of PAN-EU years ago, and they haven't replied to that. Apparently, there is more stock of mine in France despite me specifically setting the account to prevent this.

They then said that they cannot return items to me in the UK because of Brexit. I asked how they were able to send them there in the first place when we were always opted out of that and we have no stock at FBA that is aged beyond 270 days, so there should be nothing there from before Brexit , and they started replying in Chinese. I do not speak Chinese and every time I respond, asking then to reply in English, I get another page of auto-generated Chinese characters.

I'm at loss as to how to deal with this. This is a new low in the litany of how comedically poor Seller Support is.

Has anyone had anything similar happen? How would you deal with this?

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Seller_njVCF2nIv889v
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can't find new advert
by Seller_njVCF2nIv889v
Amazon replied

I have created a draft and submitted it but can't find it

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2 replies
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Seller_HMjvd6XIG7iZl
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Order Not Reflected in Seller Account
by Seller_HMjvd6XIG7iZl
Amazon replied

I received a direct email from a customer who placed an order on Amazon and provided the order details, including the order number. However, when I checked my seller account, the order does not appear in the system, and I have not received any notification from Amazon regarding this order.

Could you please assist in verifying this order and let me know how to proceed?

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Seller_ngWBnCp7J8ihA
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Product Descriptions Edits
by Seller_ngWBnCp7J8ihA
Amazon replied

Anyone else experiencing issues with editing the product description template.

I'm trying to update a listing, but it appears a template has been used previously which is not accessible through the edit button on the product under inventory.

The old product description content has images etc, but there is no option to change them.

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Seller_trUlDUQusPg82
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help with transaction table
by Seller_trUlDUQusPg82
Amazon replied

Hi all, I'm fairly new to amazon FBA and have found the whole process overwhelming. I am trying to understand the transaction table a little better, what does the "Other" section mean please? I am also confused because Buy Bot shows a fee when finding a product but when its sold the fee changes, also the fee can change from the same item, does anyone know why this is please?

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Seller_2oy3CaMayfqr9
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Manage All Inventory
by Seller_2oy3CaMayfqr9

Hi

The new 'Manage All Inventory' screen gives a lot of very valuable information.

However as a seller with over 2,000 SKUs, it get the most benefit from this data we need to download and analyse it in bulk

Does anyone know a way to do this please?

Thanks in advance

D

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Seller_E6q1QM1dgMVZ4
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Inventory Removal Order
by Seller_E6q1QM1dgMVZ4

I have created a removal order for some inventory, where would i track its progress for my return?

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3 replies
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Seller_SB3BLY61kR65e
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unfulfillable reserve
by Seller_SB3BLY61kR65e

The relevant asin is open for sales, but the product is closed in my inventory in the form of a closed unfulfillable reserve I did not find a problem with the product, but it is still not open for sale if someone who has experienced this or someone who is authorized can fix this problem and open my product for sale.

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