Farewell 2024, Welcome 2025
Dear UK Amazon Seller Community,
As we approach the end of 2024, we want to take a moment to acknowledge that your feedback and participation have been invaluable in shaping our developments and maintaining the vitality of our marketplace.
Looking ahead to 2025, we remain committed to providing you with the tools and support you need to grow your businesses and reach new customers.
We wish to express our gratitude for your continued trust in Amazon as a platform for your business.
Wishing you and your loved ones a joyous festive season and a New Year filled with prosperity, growth, and new achievements. Here's to making 2025 our best year yet!
Your Community Managers,
@Julia_Amazon @Spencer_Amazon @Roberto_Amazon@Ezra_Amazon@JiAlex_Amazon@Angie_Amazon@Sarah_Amzn
Farewell 2024, Welcome 2025
Dear UK Amazon Seller Community,
As we approach the end of 2024, we want to take a moment to acknowledge that your feedback and participation have been invaluable in shaping our developments and maintaining the vitality of our marketplace.
Looking ahead to 2025, we remain committed to providing you with the tools and support you need to grow your businesses and reach new customers.
We wish to express our gratitude for your continued trust in Amazon as a platform for your business.
Wishing you and your loved ones a joyous festive season and a New Year filled with prosperity, growth, and new achievements. Here's to making 2025 our best year yet!
Your Community Managers,
@Julia_Amazon @Spencer_Amazon @Roberto_Amazon@Ezra_Amazon@JiAlex_Amazon@Angie_Amazon@Sarah_Amzn
20 replies
Seller_76AUwmqvSyRIM
I know that you are flying the corporate flag but it's statements like this that really grind everyone's gears.
Even just a hint of understanding and humility goes a long way. How about:
"We understand that Amazon is by far the perfect site for your business and we don't always get it right but thanks to your comments and suggestions, we strive to move forward to make improvements and to support you wherever possible". Something like that.
Trust is something earned, not given. It doesn't matter how many time you say it but you have yet to earn it.
A Happy New Year to you.
Seller_ZVAz3d5lZuGid
Even today there have been a couple of issues raised where we would like to see some positive action taken from Amazon's side, and which were supposedly being looked into.
1. Sending customers emails saying their item may be lost and telling them they can claim a refund - this is so, so wrong as many customers just take advantage and make fraudulent claims. See this thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
2. Feedback being left for items that the seller doesn't even sell - as suggested before, there should be an additional criteria for this for automatic removal. See this thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
You (or those in Amazon's ivory towers/hierarchy !!) need to take on board suggestions made by experienced sellers.
Seller_Fg2fqaWOnEtha
Happy New Year to all the mods!
I can't think of any single case when our feedback has been taken seriously and 'shaped your developments'. I might be wrong, please correct me.
While I remain active on Amazon because it's busy and sales come easily, I can't say I feel any loyalty to the platform. In fact, I would leave at the first opportunity if a better option arose. This isn't due to a lack of loyalty on my part—far from it—but rather because of the way Amazon treats its sellers.
Seller_AJxxLujbGDqaW
When did anyone in Amazon listen to sellers let alone change anything after they suggest it, who told you that seller input was invaluable? I think they are deluded.
Seller_H3KHmg34r1zIk
2025 is going to be a great year. I have stopped procrastinating and finally taken the decision to close my account. I have to wait until my bank account is verified again so that I can withdraw my money and then I'm gone. I have already ended my listings and have downgraded my selling plan.
This is not a decision I have taken lightly but each time Amazon screw something up I consider leaving but never do. This time the decision is made, the listings are gone and it is a huge relief.
Am I cutting off my nose to spite my face? No. I worked out that I make 6 times more sales value on the other side and 3 Xmas markets for the other side of my business, made more money than I do in a year on Amazon.
I wish all the contributors here a very happy new year and extend my thanks for all the advice provided on the boards by other sellers.
Seller_RAXEWLxQ2dbmN
I notice the new year has introduced a load of new sellers who appear to be AI bots posting identikit replies to various topics.
I hope they aren't officially sanctioned by Amazon!
Seller_ZOZTdubuqFBLp
I was very disappointed but not at all surprised to note that our "Community Managers" took no part in the 4 or 5 threads that I was involved in and that were hot over Christmas and new year regarding the inability to disburse funds.....the first contact I saw from our Community Managers was a 'sorry for the delay send me a case number and I will look into it" that was on the 3rd of Jan 5 or 6 days after I asked if @Winston_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn had any thoughts on the situation. I have to be honest and tell the Community Managers it did not feel like you were providing ANY tools or support in fact it felt like in a real hour of need you were ALL missing in action.
Seller_Uvo4eSWpFwo9H
Whilst I understand most of the comments made here, and agree with most, let’s not lose sight of the goodwill intended in the message from Julia, none of the issues are hardly her fault so, how about a small thank you to those who she may have helped. Julia sent the message not Amazon.
Seller_tQCfsb3zoC4AP
Dear @Julia_AmazonI know you meant well with this post but all it has shown is how far the disconnect between Amazon and its 3rd party sellers is.
The claims you have made are not reality for sellers.
You claim to listen to feedback hard to believe that when all sellers are giving you feedback on not being able to get any support on any subject from what you call seller support
You also claim to provide us with tools I am unable to list a single product unless I contact your seller support daily for at least 6 months. I am unable to even have a tool so that I can add the colour attribute which has led to hundreds of my listings being suppressed
Another claim you make you want to grow our business but your red tape has forced many to abandon your international sites as it is a minefield.
How can we grow when you are telling all our customers to ask for refunds honest ones are telling us I have already received my order even the dishonest ones who open up A-z claims are openly telling us they have the goods but are only opening claims as Amazon told them they can get a refund if they do this has no got that bad we are getting refund requests one in every 5 sales how does this grow my business?
For 2025 I like many others are downsizing on Amazon and putting more and more effort into other sales channels as there is no future for us here
Our best year on Amazon were a few years ago when Amazon really did help and support us and seemed genuinely interested in our success now they seem to be intent on destroying our Amazon business. On Amazon I used to have approx 40 plus sellers selling authentic goods like myself now there are about half a dozen our competitors on Amazon are now Ali baba sellers selling fakes as no one can get the authentic goods listed anymore
Farewell 2024, Welcome 2025
Dear UK Amazon Seller Community,
As we approach the end of 2024, we want to take a moment to acknowledge that your feedback and participation have been invaluable in shaping our developments and maintaining the vitality of our marketplace.
Looking ahead to 2025, we remain committed to providing you with the tools and support you need to grow your businesses and reach new customers.
We wish to express our gratitude for your continued trust in Amazon as a platform for your business.
Wishing you and your loved ones a joyous festive season and a New Year filled with prosperity, growth, and new achievements. Here's to making 2025 our best year yet!
Your Community Managers,
@Julia_Amazon @Spencer_Amazon @Roberto_Amazon@Ezra_Amazon@JiAlex_Amazon@Angie_Amazon@Sarah_Amzn
Farewell 2024, Welcome 2025
Dear UK Amazon Seller Community,
As we approach the end of 2024, we want to take a moment to acknowledge that your feedback and participation have been invaluable in shaping our developments and maintaining the vitality of our marketplace.
Looking ahead to 2025, we remain committed to providing you with the tools and support you need to grow your businesses and reach new customers.
We wish to express our gratitude for your continued trust in Amazon as a platform for your business.
Wishing you and your loved ones a joyous festive season and a New Year filled with prosperity, growth, and new achievements. Here's to making 2025 our best year yet!
Your Community Managers,
@Julia_Amazon @Spencer_Amazon @Roberto_Amazon@Ezra_Amazon@JiAlex_Amazon@Angie_Amazon@Sarah_Amzn
Farewell 2024, Welcome 2025
Dear UK Amazon Seller Community,
As we approach the end of 2024, we want to take a moment to acknowledge that your feedback and participation have been invaluable in shaping our developments and maintaining the vitality of our marketplace.
Looking ahead to 2025, we remain committed to providing you with the tools and support you need to grow your businesses and reach new customers.
We wish to express our gratitude for your continued trust in Amazon as a platform for your business.
Wishing you and your loved ones a joyous festive season and a New Year filled with prosperity, growth, and new achievements. Here's to making 2025 our best year yet!
Your Community Managers,
@Julia_Amazon @Spencer_Amazon @Roberto_Amazon@Ezra_Amazon@JiAlex_Amazon@Angie_Amazon@Sarah_Amzn
20 replies
20 replies
Seller_76AUwmqvSyRIM
I know that you are flying the corporate flag but it's statements like this that really grind everyone's gears.
Even just a hint of understanding and humility goes a long way. How about:
"We understand that Amazon is by far the perfect site for your business and we don't always get it right but thanks to your comments and suggestions, we strive to move forward to make improvements and to support you wherever possible". Something like that.
Trust is something earned, not given. It doesn't matter how many time you say it but you have yet to earn it.
A Happy New Year to you.
Seller_ZVAz3d5lZuGid
Even today there have been a couple of issues raised where we would like to see some positive action taken from Amazon's side, and which were supposedly being looked into.
1. Sending customers emails saying their item may be lost and telling them they can claim a refund - this is so, so wrong as many customers just take advantage and make fraudulent claims. See this thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
2. Feedback being left for items that the seller doesn't even sell - as suggested before, there should be an additional criteria for this for automatic removal. See this thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
You (or those in Amazon's ivory towers/hierarchy !!) need to take on board suggestions made by experienced sellers.
Seller_Fg2fqaWOnEtha
Happy New Year to all the mods!
I can't think of any single case when our feedback has been taken seriously and 'shaped your developments'. I might be wrong, please correct me.
While I remain active on Amazon because it's busy and sales come easily, I can't say I feel any loyalty to the platform. In fact, I would leave at the first opportunity if a better option arose. This isn't due to a lack of loyalty on my part—far from it—but rather because of the way Amazon treats its sellers.
Seller_AJxxLujbGDqaW
When did anyone in Amazon listen to sellers let alone change anything after they suggest it, who told you that seller input was invaluable? I think they are deluded.
Seller_H3KHmg34r1zIk
2025 is going to be a great year. I have stopped procrastinating and finally taken the decision to close my account. I have to wait until my bank account is verified again so that I can withdraw my money and then I'm gone. I have already ended my listings and have downgraded my selling plan.
This is not a decision I have taken lightly but each time Amazon screw something up I consider leaving but never do. This time the decision is made, the listings are gone and it is a huge relief.
Am I cutting off my nose to spite my face? No. I worked out that I make 6 times more sales value on the other side and 3 Xmas markets for the other side of my business, made more money than I do in a year on Amazon.
I wish all the contributors here a very happy new year and extend my thanks for all the advice provided on the boards by other sellers.
Seller_RAXEWLxQ2dbmN
I notice the new year has introduced a load of new sellers who appear to be AI bots posting identikit replies to various topics.
I hope they aren't officially sanctioned by Amazon!
Seller_ZOZTdubuqFBLp
I was very disappointed but not at all surprised to note that our "Community Managers" took no part in the 4 or 5 threads that I was involved in and that were hot over Christmas and new year regarding the inability to disburse funds.....the first contact I saw from our Community Managers was a 'sorry for the delay send me a case number and I will look into it" that was on the 3rd of Jan 5 or 6 days after I asked if @Winston_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn had any thoughts on the situation. I have to be honest and tell the Community Managers it did not feel like you were providing ANY tools or support in fact it felt like in a real hour of need you were ALL missing in action.
Seller_Uvo4eSWpFwo9H
Whilst I understand most of the comments made here, and agree with most, let’s not lose sight of the goodwill intended in the message from Julia, none of the issues are hardly her fault so, how about a small thank you to those who she may have helped. Julia sent the message not Amazon.
Seller_tQCfsb3zoC4AP
Dear @Julia_AmazonI know you meant well with this post but all it has shown is how far the disconnect between Amazon and its 3rd party sellers is.
The claims you have made are not reality for sellers.
You claim to listen to feedback hard to believe that when all sellers are giving you feedback on not being able to get any support on any subject from what you call seller support
You also claim to provide us with tools I am unable to list a single product unless I contact your seller support daily for at least 6 months. I am unable to even have a tool so that I can add the colour attribute which has led to hundreds of my listings being suppressed
Another claim you make you want to grow our business but your red tape has forced many to abandon your international sites as it is a minefield.
How can we grow when you are telling all our customers to ask for refunds honest ones are telling us I have already received my order even the dishonest ones who open up A-z claims are openly telling us they have the goods but are only opening claims as Amazon told them they can get a refund if they do this has no got that bad we are getting refund requests one in every 5 sales how does this grow my business?
For 2025 I like many others are downsizing on Amazon and putting more and more effort into other sales channels as there is no future for us here
Our best year on Amazon were a few years ago when Amazon really did help and support us and seemed genuinely interested in our success now they seem to be intent on destroying our Amazon business. On Amazon I used to have approx 40 plus sellers selling authentic goods like myself now there are about half a dozen our competitors on Amazon are now Ali baba sellers selling fakes as no one can get the authentic goods listed anymore
Seller_76AUwmqvSyRIM
I know that you are flying the corporate flag but it's statements like this that really grind everyone's gears.
Even just a hint of understanding and humility goes a long way. How about:
"We understand that Amazon is by far the perfect site for your business and we don't always get it right but thanks to your comments and suggestions, we strive to move forward to make improvements and to support you wherever possible". Something like that.
Trust is something earned, not given. It doesn't matter how many time you say it but you have yet to earn it.
A Happy New Year to you.
Seller_76AUwmqvSyRIM
I know that you are flying the corporate flag but it's statements like this that really grind everyone's gears.
Even just a hint of understanding and humility goes a long way. How about:
"We understand that Amazon is by far the perfect site for your business and we don't always get it right but thanks to your comments and suggestions, we strive to move forward to make improvements and to support you wherever possible". Something like that.
Trust is something earned, not given. It doesn't matter how many time you say it but you have yet to earn it.
A Happy New Year to you.
Seller_ZVAz3d5lZuGid
Even today there have been a couple of issues raised where we would like to see some positive action taken from Amazon's side, and which were supposedly being looked into.
1. Sending customers emails saying their item may be lost and telling them they can claim a refund - this is so, so wrong as many customers just take advantage and make fraudulent claims. See this thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
2. Feedback being left for items that the seller doesn't even sell - as suggested before, there should be an additional criteria for this for automatic removal. See this thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
You (or those in Amazon's ivory towers/hierarchy !!) need to take on board suggestions made by experienced sellers.
Seller_ZVAz3d5lZuGid
Even today there have been a couple of issues raised where we would like to see some positive action taken from Amazon's side, and which were supposedly being looked into.
1. Sending customers emails saying their item may be lost and telling them they can claim a refund - this is so, so wrong as many customers just take advantage and make fraudulent claims. See this thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
2. Feedback being left for items that the seller doesn't even sell - as suggested before, there should be an additional criteria for this for automatic removal. See this thread: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
You (or those in Amazon's ivory towers/hierarchy !!) need to take on board suggestions made by experienced sellers.
Seller_Fg2fqaWOnEtha
Happy New Year to all the mods!
I can't think of any single case when our feedback has been taken seriously and 'shaped your developments'. I might be wrong, please correct me.
While I remain active on Amazon because it's busy and sales come easily, I can't say I feel any loyalty to the platform. In fact, I would leave at the first opportunity if a better option arose. This isn't due to a lack of loyalty on my part—far from it—but rather because of the way Amazon treats its sellers.
Seller_Fg2fqaWOnEtha
Happy New Year to all the mods!
I can't think of any single case when our feedback has been taken seriously and 'shaped your developments'. I might be wrong, please correct me.
While I remain active on Amazon because it's busy and sales come easily, I can't say I feel any loyalty to the platform. In fact, I would leave at the first opportunity if a better option arose. This isn't due to a lack of loyalty on my part—far from it—but rather because of the way Amazon treats its sellers.
Seller_AJxxLujbGDqaW
When did anyone in Amazon listen to sellers let alone change anything after they suggest it, who told you that seller input was invaluable? I think they are deluded.
Seller_AJxxLujbGDqaW
When did anyone in Amazon listen to sellers let alone change anything after they suggest it, who told you that seller input was invaluable? I think they are deluded.
Seller_H3KHmg34r1zIk
2025 is going to be a great year. I have stopped procrastinating and finally taken the decision to close my account. I have to wait until my bank account is verified again so that I can withdraw my money and then I'm gone. I have already ended my listings and have downgraded my selling plan.
This is not a decision I have taken lightly but each time Amazon screw something up I consider leaving but never do. This time the decision is made, the listings are gone and it is a huge relief.
Am I cutting off my nose to spite my face? No. I worked out that I make 6 times more sales value on the other side and 3 Xmas markets for the other side of my business, made more money than I do in a year on Amazon.
I wish all the contributors here a very happy new year and extend my thanks for all the advice provided on the boards by other sellers.
Seller_H3KHmg34r1zIk
2025 is going to be a great year. I have stopped procrastinating and finally taken the decision to close my account. I have to wait until my bank account is verified again so that I can withdraw my money and then I'm gone. I have already ended my listings and have downgraded my selling plan.
This is not a decision I have taken lightly but each time Amazon screw something up I consider leaving but never do. This time the decision is made, the listings are gone and it is a huge relief.
Am I cutting off my nose to spite my face? No. I worked out that I make 6 times more sales value on the other side and 3 Xmas markets for the other side of my business, made more money than I do in a year on Amazon.
I wish all the contributors here a very happy new year and extend my thanks for all the advice provided on the boards by other sellers.
Seller_RAXEWLxQ2dbmN
I notice the new year has introduced a load of new sellers who appear to be AI bots posting identikit replies to various topics.
I hope they aren't officially sanctioned by Amazon!
Seller_RAXEWLxQ2dbmN
I notice the new year has introduced a load of new sellers who appear to be AI bots posting identikit replies to various topics.
I hope they aren't officially sanctioned by Amazon!
Seller_ZOZTdubuqFBLp
I was very disappointed but not at all surprised to note that our "Community Managers" took no part in the 4 or 5 threads that I was involved in and that were hot over Christmas and new year regarding the inability to disburse funds.....the first contact I saw from our Community Managers was a 'sorry for the delay send me a case number and I will look into it" that was on the 3rd of Jan 5 or 6 days after I asked if @Winston_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn had any thoughts on the situation. I have to be honest and tell the Community Managers it did not feel like you were providing ANY tools or support in fact it felt like in a real hour of need you were ALL missing in action.
Seller_ZOZTdubuqFBLp
I was very disappointed but not at all surprised to note that our "Community Managers" took no part in the 4 or 5 threads that I was involved in and that were hot over Christmas and new year regarding the inability to disburse funds.....the first contact I saw from our Community Managers was a 'sorry for the delay send me a case number and I will look into it" that was on the 3rd of Jan 5 or 6 days after I asked if @Winston_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn had any thoughts on the situation. I have to be honest and tell the Community Managers it did not feel like you were providing ANY tools or support in fact it felt like in a real hour of need you were ALL missing in action.
Seller_Uvo4eSWpFwo9H
Whilst I understand most of the comments made here, and agree with most, let’s not lose sight of the goodwill intended in the message from Julia, none of the issues are hardly her fault so, how about a small thank you to those who she may have helped. Julia sent the message not Amazon.
Seller_Uvo4eSWpFwo9H
Whilst I understand most of the comments made here, and agree with most, let’s not lose sight of the goodwill intended in the message from Julia, none of the issues are hardly her fault so, how about a small thank you to those who she may have helped. Julia sent the message not Amazon.
Seller_tQCfsb3zoC4AP
Dear @Julia_AmazonI know you meant well with this post but all it has shown is how far the disconnect between Amazon and its 3rd party sellers is.
The claims you have made are not reality for sellers.
You claim to listen to feedback hard to believe that when all sellers are giving you feedback on not being able to get any support on any subject from what you call seller support
You also claim to provide us with tools I am unable to list a single product unless I contact your seller support daily for at least 6 months. I am unable to even have a tool so that I can add the colour attribute which has led to hundreds of my listings being suppressed
Another claim you make you want to grow our business but your red tape has forced many to abandon your international sites as it is a minefield.
How can we grow when you are telling all our customers to ask for refunds honest ones are telling us I have already received my order even the dishonest ones who open up A-z claims are openly telling us they have the goods but are only opening claims as Amazon told them they can get a refund if they do this has no got that bad we are getting refund requests one in every 5 sales how does this grow my business?
For 2025 I like many others are downsizing on Amazon and putting more and more effort into other sales channels as there is no future for us here
Our best year on Amazon were a few years ago when Amazon really did help and support us and seemed genuinely interested in our success now they seem to be intent on destroying our Amazon business. On Amazon I used to have approx 40 plus sellers selling authentic goods like myself now there are about half a dozen our competitors on Amazon are now Ali baba sellers selling fakes as no one can get the authentic goods listed anymore
Seller_tQCfsb3zoC4AP
Dear @Julia_AmazonI know you meant well with this post but all it has shown is how far the disconnect between Amazon and its 3rd party sellers is.
The claims you have made are not reality for sellers.
You claim to listen to feedback hard to believe that when all sellers are giving you feedback on not being able to get any support on any subject from what you call seller support
You also claim to provide us with tools I am unable to list a single product unless I contact your seller support daily for at least 6 months. I am unable to even have a tool so that I can add the colour attribute which has led to hundreds of my listings being suppressed
Another claim you make you want to grow our business but your red tape has forced many to abandon your international sites as it is a minefield.
How can we grow when you are telling all our customers to ask for refunds honest ones are telling us I have already received my order even the dishonest ones who open up A-z claims are openly telling us they have the goods but are only opening claims as Amazon told them they can get a refund if they do this has no got that bad we are getting refund requests one in every 5 sales how does this grow my business?
For 2025 I like many others are downsizing on Amazon and putting more and more effort into other sales channels as there is no future for us here
Our best year on Amazon were a few years ago when Amazon really did help and support us and seemed genuinely interested in our success now they seem to be intent on destroying our Amazon business. On Amazon I used to have approx 40 plus sellers selling authentic goods like myself now there are about half a dozen our competitors on Amazon are now Ali baba sellers selling fakes as no one can get the authentic goods listed anymore
Seller_ssemBDIznqPSz
[Moderator Edit (Sarah_Amzn): spam removed]
