UPS Lots RXO - Have they ceased operations?
I find it incredible that no communication has been made to us sellers regarding what's going on with them.
No answer to calls
No answers to emails
Cannot open a ticket on the upslots website.
Booked a pallet for collection on the weekend and no confirmation for collection since.
Of course when I ask seller support has booking been sent to UPS, they tell me its been collected and close the case. What's their percentage for resolving cases? Must be <1%.
Anyone know what's going on with RXO UPS?
UPS Lots RXO - Have they ceased operations?
I find it incredible that no communication has been made to us sellers regarding what's going on with them.
No answer to calls
No answers to emails
Cannot open a ticket on the upslots website.
Booked a pallet for collection on the weekend and no confirmation for collection since.
Of course when I ask seller support has booking been sent to UPS, they tell me its been collected and close the case. What's their percentage for resolving cases? Must be <1%.
Anyone know what's going on with RXO UPS?
29 replies
Seller_fRA8Yghhig6fk
Same problem for me. Pallet shipment is missing from the UPS LOTS website and can't print pallet labels.
We now have to use a company called Qargo - when you call them for help they tell you to call, and when you call they tell you to email!
Going round in circles.
Seller_WLiKCF7aslXSR
If you go to Qargo website - won't let me post the URL
and input your email address that your UPS labels would be sent.
You'll get a login link sent to you and you should have an account there.
Your labels etc will be on there.
Seller_9idPMYuN5lTTl
Try sending a message to upscsdept @ ups . com
It worked for me and I got a response, but collections do seem to be all over the place. Our first one since the change has been re-scheduled twice already.
Hopefully they are returning to some sense of normality and organisation as it's been a complete mess so far.
Seller_fDGu1x4ZOrtON
A pallet of mine was picked up with no Collection Labels on it.. nothing sent to me about the changes with QUARGO etc. so I thought the pick up had just been delayed as UPS Amazon was not available to speak to
Seller_fDGu1x4ZOrtON
if you want to get through to an actual person via telephone call the Rxo number and press 1 for collections then press 2 for Tesco. For some reason if you press 1 for Amazon it just rings and rings and nobody picks up. They said they are very backlogged trying to get through queries.
Seller_QJZEgZ9UExOYx
Hi,
I had same problem since last week monday, some pallets collected without problem, some of them not collected and didn't get any Pallet labels and confirmation from them. I couldn't reach anybody by email or phone call. After 4-5 days I could received the response and get this Qargo access to get shipping labels, now I have the labels I hope will be collected shortly, but this period I have cancelled some shipments they still sent me couriers to collect those cancelled pallets, I am still waiting for monday to receive right collection.
Seller_9idPMYuN5lTTl
Have now been quoted a collection date of 8th April for shipment I put through as ready for collection 26th March.
What an absolute mess.
Seems they've just transitioned prematurely and haven't got a clue what they're doing.
Seller_4AuAqdlSv2M1U
I to have the same NO TICKET and NO progress in delivery are your pallets lost like mine??
Seller_DM4QMNrtlLMwJ
Currently have a pallet which was collected on 31/03 and is still showing as in transit. I've sent and email to upsamazon with no response. Does anyone have contact details for RXO UK?
