@Spencer_Amazon

Hi

We are really struggling, after being deactivated for 8 weeks to know the next step. Any help would be more than gratefully received please.

We have been a marketplace seller since 2012 with excellent account health.

On March 12 our account was deactivated due to a buyer ‘Counterfeit’ claim

I believe the issue stopping re-activation is we cannot provide an invoice dated in the last 365 days.

We bought the stock in both 2015 and 2018 from a very well-known International Brand Manufacturer here in the UK. The manufacturer stopped supply in 2023, so a invoice in the past 365 days is impossible to obtain.

In our last appeal:

1. Submitted a single .pdf giving the following detail:

a. An Indexed content page

b. A email from the UK Manager of the Brand concerned confirming, the product and date we purchased it, confirming the Brand’s permission for us to sell on Amazon, and stating that the ASIN concerned stopped being sold by them in 2023

c. Invoice evidence of the quantity of the ASIN purchased in 2015 and 18

d. A list of the orders processed and related order numbers since then

e. Time dated images of the remaining stock

f. Total purchases 76, Total sold 63, Current Stock 10, Damaged / Staff Sales 3.

g. Bank confirmations of the transfer of funds to the supplier

h. All invoices and Purchase Orders

The stock was purchased a part of clearance packages agreed with the Brand owner who then used one of its registered distributors to transfer the stock to us (we have this confirmed by both the Brand owner and Distributor)

Amazon themselves still hold stock of this inventory, a sample of which we purchased some weeks ago and confirmed it was identical in every way to the stock we have sold

I really don’t know what more we can do to have our account re-activated

Can anyone help please?

Thanks in advance

Deesale