Promotional ads credit
I received 125 promotional credit around 10th of July and I started to use ads since then and yesterday I've been charged on my card for ads even if my promotional credit is 95£.
Can anybody explain to me why is that happening and how to use that credit without being charged?
Thank you
Promotional ads credit
I received 125 promotional credit around 10th of July and I started to use ads since then and yesterday I've been charged on my card for ads even if my promotional credit is 95£.
Can anybody explain to me why is that happening and how to use that credit without being charged?
Thank you
2 replies
Seller_ZjZ4slOF0jHpk
Often you have to specifically activate the credits. Did you do that?
Advertising > Campaign Manager > Settings > Billing > Promotional Credits
Any offers will be there with a link to activate.
Dougal_Amazon
Hello @Seller_glJSbexsCcivD,
My name is Dougal from the Community Manager Team and I am curious if you have already opened a case with Seller Support on this. If so, please provide the case ID here and I will be happy to take a look and see what I can do to support you. If you have not yet, I do recommend opening a case with Seller Support so they can review what may be going on.
Also, thank you @Seller_ZjZ4slOF0jHpk for jumping in here and providing some great advice.
Best, Dougal
