A breath of fresh air.
Etsy
See the latest comment from Etsy Support
Etsy Support Admin
This is Aida from Etsy's Case Mediation team.
After reviewing this case, we determined that a refund isn’t appropriate in this situation.
Jenny, Thank you for letting us know that you have not received your order, we know how important this is to you. However, since the tracking information shows that the order was delivered to your shipping address, we are not able to mediate the case.
Please contact your local post office or your neighbors, as they may have received the order on your behalf.
Keep in mind, abuse of Etsy’s Purchase Protection program could result in program exclusion at Etsy’s discretion. Learn more about our Buyer Policy here.
We appreciate your comprehension.
A breath of fresh air.
Etsy
See the latest comment from Etsy Support
Etsy Support Admin
This is Aida from Etsy's Case Mediation team.
After reviewing this case, we determined that a refund isn’t appropriate in this situation.
Jenny, Thank you for letting us know that you have not received your order, we know how important this is to you. However, since the tracking information shows that the order was delivered to your shipping address, we are not able to mediate the case.
Please contact your local post office or your neighbors, as they may have received the order on your behalf.
Keep in mind, abuse of Etsy’s Purchase Protection program could result in program exclusion at Etsy’s discretion. Learn more about our Buyer Policy here.
We appreciate your comprehension.
6 replies
Seller_zOYeT4NVTdUGV
Yay! Human beings still in charge !
Hi Ho, Hi Ho,
Its off to Etsy I go !
Where the bots are gone and common sense has shon,
Hi Ho, Hi Ho Hi Ho Hi Ho!
( I guess you need the tune in your head too! )
Seller_87mKFKKA3Vwkx
If this had been Amazons policy from the get go the site would not be plagued by fraudulant buyers only too aware of how to get the goods and a full refund.
eBay are pretty good at seeing off these buyers as well.
Why does Amazon treat their sellers like dirt
Seller_SnNztJIII3ZP5
I've been plotting my great escape from the Amazon jungle and have already smuggled most of my goods over to the eBay bazaar. But lo and behold—along came Etsy, waving its artsy little flag and whispering sweet nothings about handmade dreams. So now, I rise like a caffeinated squirrel, ready to list, post, and conquer. Props to Etsy for the unexpected detour!
Seller_LrOi5Val3Iifg
Whats funny here is if i do a fulfilment order and use my fba stock to fulfil an order amazon wont refund me if the buyer says they havent received it as they say they have delivered it but they will refund the buyer if they open an a-z
