The SDS does not match the (branding/manufacturer/title/model/reference number/logo of the product):
Hi
These come at us now and again, referring to fragrance oils we use in our products. The reason for suspension is because we don't manufacture the oils ourselves.
We don't manufacture the oils as chemical companies do that, so we just buy the oils.
The SDS forms we use are UK-compliant but get rejected by AMZ because we don't manufacture the oils.
Previously, we resubmitted the forms, and eventually, AMZ understood this and allowed the product to be reinstated. We had this issue earlier in the year with another product that turned out to be non-hazmat and was reinstated. However, we lost two months of sales.
Our only option is to stop selling the product and remove it from AMZ. We have been selling with the same SDS for more than two years.
Has anyone had any success with this, or should we just give up?
The SDS does not match the (branding/manufacturer/title/model/reference number/logo of the product):
Hi
These come at us now and again, referring to fragrance oils we use in our products. The reason for suspension is because we don't manufacture the oils ourselves.
We don't manufacture the oils as chemical companies do that, so we just buy the oils.
The SDS forms we use are UK-compliant but get rejected by AMZ because we don't manufacture the oils.
Previously, we resubmitted the forms, and eventually, AMZ understood this and allowed the product to be reinstated. We had this issue earlier in the year with another product that turned out to be non-hazmat and was reinstated. However, we lost two months of sales.
Our only option is to stop selling the product and remove it from AMZ. We have been selling with the same SDS for more than two years.
Has anyone had any success with this, or should we just give up?
6 replies
Seller_ZJhFeE3tNKzfh
We had this with an ink cart that was branded in line with a small handheld printer, but as the ink itself was HP technology, this was what the safety data sheet referred to.
Same as you, we got a suspension as the SDS referred to HP and made no reference to brand or product name in question.
And I kind of agree with amazon here - as how can amazon see that the SDS I've provided them refers to the product on the listing?
When you say you don't manufacture the oils - is there any reference on the listings on amazon to the manufacturer or brand as it appearson the SDS?
Winston_Amazon
Hey there @Seller_SorVb9PNL4qCT,
Were you able to resolve this in the end? What sort of notification did you receive?
