URGENT - Being scammed by a network of REFUND scammers far too often! How can I fight!? Amazon allowing fraud - REPORTED TO POLICE
Hi everyone. Hope you are well. I'm an experienced Amazon seller this has been my full time job for over four years now. And I know most tricks of the trade.
Let me give a bit of explanation as to what is happening and some context. So first of all. Im an FBM Seller. Who is on Seller Fulfilled Prime. This means I ship the parcels out myself and its on prime.
Occasionally I of course get some refunds as we all do. The parcels may be lost after they are picked up. And I claim against the courier. Sometimes I get customers getting refunds because they say the parcel hasn't turned up when it has. I understand this situation, also. So I dont mind doing a refund for them as the courier probably dropped it at a wrong location but as long as I have a proof of delivery then I can do a safe T claim. So I dont mind these.
Every single refund I do what I always do. Is I put them in a folder. And twice a week I go through the refunds and do safe T claims. Chase the orders. And try and find out what happened. We usually have between 250-350 orders a day so there sometimes can be about 10 refunds a week that I need to chase through.
The most common type of reason we get a refund is "General adjustment" this is where a customer moans to Amazon and says that the parcel never turned up. Or it was a wrong item inside without even contacting the seller. So Amazon will issue the refund. Now we're not perfect. We get the occasional parcel wrong. But we don't do enough to warrant the amount of refunds issued.
Upon going through my refund folder. I found a common occurance of the refunds being issued to a common name but a different delivery address. That name was a man named "Asad Ali" I had over 17 refunds in 30 days going to this guy all for general adjustment. After making cases with Amazon you can find out why the general adjustment refunds was issued and it would all be for the same reason. Wrong item inside.
So all 17 refunds given to "ASAD ALI" were all going to different addresses. All round the country. But obviously I had the customers information. This ASAD ALI was very silly. Because he was leaving the customers phone numbers on the contact details that it was being delivered to.
After speaking to seller support who were absolutely no help at all. They recommended me to reach out to the buyers. Which I did
After speaking to at least 5 different buyers. They confirmed they bought the products on EBAY and it was my goods they had received. My tracking numbers. My packaging. And there was no issues whatsoever. They even showed me the seller who they bought it from!
After finding the seller. We got there information and had a look at his storefront on eBay and he was selling my goods on there for so cheap! Of course he was able to because he was making a 100% profit margin from Amazon. All he needed to do was get a refund from Amazon. And his Ebay Customer is happy with their product and he's got a refund from Amazon from me.
All in all this particular seller had done me for over £400. I built all the evidence. Took it to seller support. Emailed the managing director at Amazon. They just laughed at me and gave me what I can only assume as AI generated responses. Making Amazon an accomplice to this clear refund fraud. I had to take the case to the Fraud Prevention police team.
What's worse is that every single general adjusment refund I get now I have to go through with a fine toothcomb. And what I've found is that a lot of them are getting refunded to common names but the delivery address is for a different name. Whether they realised that I've figured out the name or not and they've tried to be smarter than me I dont know. But what I do know is that Im not letting them get away with it.
As they're leaving the customers mobile phone numbers on the delivery information I'm left with no choice but to contact customers. Each one is all saying the same thing. They are buying the product on EBay. And do not buy on Amazon. And there is no issues with the product. They will give me the sellers name on EBay and it seems to be a group of sellers.
My question is what can I do? Amazon dont care. You can't get passed their AI system or their unhelpful workers halfway round the world. I've built more than enough evidence to make it an open and shut case with the police. Got a victim, perpetrator, evidence and witnesses. But Amazon wont care. I submit everything on a safe T claim but its just rejected every single time. Im getting atleast 7 of these refunds a week now. And its the same thing every single time. I've made case after case after case. The prroblem is. Its multiple accounts doing it to me. I contact the customers direct and they all say they bought of Ebay with no problems at all. And its my stuff!
I've reported to police. Reported to Amazon. But just cant get reimbursed from Amazon. Im forced to swallow £100+ a week so they can make a living off me. PLEASE someone advise me? Anything will do!!!
I cant be the only one whos going through this. ALL ADVICE WELCOMED PLEASE SOMEONE TALK TO ME
@Ezra_Amazon@Sarah_Amzn @Spencer_Amazon@Julia_Amzn@Julia_Amazon
URGENT - Being scammed by a network of REFUND scammers far too often! How can I fight!? Amazon allowing fraud - REPORTED TO POLICE
Hi everyone. Hope you are well. I'm an experienced Amazon seller this has been my full time job for over four years now. And I know most tricks of the trade.
Let me give a bit of explanation as to what is happening and some context. So first of all. Im an FBM Seller. Who is on Seller Fulfilled Prime. This means I ship the parcels out myself and its on prime.
Occasionally I of course get some refunds as we all do. The parcels may be lost after they are picked up. And I claim against the courier. Sometimes I get customers getting refunds because they say the parcel hasn't turned up when it has. I understand this situation, also. So I dont mind doing a refund for them as the courier probably dropped it at a wrong location but as long as I have a proof of delivery then I can do a safe T claim. So I dont mind these.
Every single refund I do what I always do. Is I put them in a folder. And twice a week I go through the refunds and do safe T claims. Chase the orders. And try and find out what happened. We usually have between 250-350 orders a day so there sometimes can be about 10 refunds a week that I need to chase through.
The most common type of reason we get a refund is "General adjustment" this is where a customer moans to Amazon and says that the parcel never turned up. Or it was a wrong item inside without even contacting the seller. So Amazon will issue the refund. Now we're not perfect. We get the occasional parcel wrong. But we don't do enough to warrant the amount of refunds issued.
Upon going through my refund folder. I found a common occurance of the refunds being issued to a common name but a different delivery address. That name was a man named "Asad Ali" I had over 17 refunds in 30 days going to this guy all for general adjustment. After making cases with Amazon you can find out why the general adjustment refunds was issued and it would all be for the same reason. Wrong item inside.
So all 17 refunds given to "ASAD ALI" were all going to different addresses. All round the country. But obviously I had the customers information. This ASAD ALI was very silly. Because he was leaving the customers phone numbers on the contact details that it was being delivered to.
After speaking to seller support who were absolutely no help at all. They recommended me to reach out to the buyers. Which I did
After speaking to at least 5 different buyers. They confirmed they bought the products on EBAY and it was my goods they had received. My tracking numbers. My packaging. And there was no issues whatsoever. They even showed me the seller who they bought it from!
After finding the seller. We got there information and had a look at his storefront on eBay and he was selling my goods on there for so cheap! Of course he was able to because he was making a 100% profit margin from Amazon. All he needed to do was get a refund from Amazon. And his Ebay Customer is happy with their product and he's got a refund from Amazon from me.
All in all this particular seller had done me for over £400. I built all the evidence. Took it to seller support. Emailed the managing director at Amazon. They just laughed at me and gave me what I can only assume as AI generated responses. Making Amazon an accomplice to this clear refund fraud. I had to take the case to the Fraud Prevention police team.
What's worse is that every single general adjusment refund I get now I have to go through with a fine toothcomb. And what I've found is that a lot of them are getting refunded to common names but the delivery address is for a different name. Whether they realised that I've figured out the name or not and they've tried to be smarter than me I dont know. But what I do know is that Im not letting them get away with it.
As they're leaving the customers mobile phone numbers on the delivery information I'm left with no choice but to contact customers. Each one is all saying the same thing. They are buying the product on EBay. And do not buy on Amazon. And there is no issues with the product. They will give me the sellers name on EBay and it seems to be a group of sellers.
My question is what can I do? Amazon dont care. You can't get passed their AI system or their unhelpful workers halfway round the world. I've built more than enough evidence to make it an open and shut case with the police. Got a victim, perpetrator, evidence and witnesses. But Amazon wont care. I submit everything on a safe T claim but its just rejected every single time. Im getting atleast 7 of these refunds a week now. And its the same thing every single time. I've made case after case after case. The prroblem is. Its multiple accounts doing it to me. I contact the customers direct and they all say they bought of Ebay with no problems at all. And its my stuff!
I've reported to police. Reported to Amazon. But just cant get reimbursed from Amazon. Im forced to swallow £100+ a week so they can make a living off me. PLEASE someone advise me? Anything will do!!!
I cant be the only one whos going through this. ALL ADVICE WELCOMED PLEASE SOMEONE TALK TO ME
@Ezra_Amazon@Sarah_Amzn @Spencer_Amazon@Julia_Amzn@Julia_Amazon
75 replies
Seller_F4RzCJ32ip0Jr
This is happening to us too, from November 2024.
All the same issues, even recognise the name!
Any help would be most appreciated.
Seller_mgO4peX9I7oHw
Hi, this is happening to us one person has brought over 30 items in the past 4 days all delivered and yet he has got a full refund for all over £1,000 this person has scammed us for, we have done our own research and found this person is dropshipping the stock to his ebay customers at half our selling price. they are using fake numbers so there is no way to contact them.
We have been in contact with amazon support they have told us this buyer was high scam alert, to file a safe-t claim against them.
one thing you could do if this person orders of you again send an empty box this way if he gets a refund you wont lose money only shipping costs which isnt ideal, and it will not effect your sfp metrics, however I would advice opening safe-t against them
Seller_9142Dj5WApWFI
Perhaps a different approach? Has he stolen any of your product photos or item descriptions? They could be removed for copyright infringement.
Seller_GJP3Cbt07uSu0
We only do tracked and our latest scammer is showing a piece of paper with the order and details next to a piece of paper that has been burned - amazon is sadly useless - lies about not being asked to return for a refund and is clearly drop-shipping elsewhere - I may check the telephone..
Seller_WDBlM63N2MqW9
We too are starting to see this but where do you find the refund folder as we only see when an A-Z is raised that there is an issue
Seller_tHDZMh56pq7gX
I had a similar thing back in Sept 24, clearly a drop shipper, fortunately mine didn't take any further action after I sent the below message and didn't order anymore items.
Just a thought, if you have the eBay account information, can you try and report them to eBay? They are more likely to take action on a fraudulent seller on their platform.
Seller_WDBlM63N2MqW9
On another point, wouldnt this get flagged on amazon as multiple accounts/address but same payment info? Surely it cant be 1 account buying multiple products in different names?
Seller_LzTzNiR3N0Hgj
We had exactly the same issue. The fraudster was selling our stock on other shop platforms, then buying it from us on Amazon to fulfill his orders. Each time this fraudster would contact us about the Amazon order, saying the item had not arrived, but we had proof that it had arrived.
Amazon were not helpful. So we contacted each customer (the real ones) on the phone or we wrote to them to find out where they bought it from, Then we contacted the other shop platforms that he had sold on, we emailed them and stated crime numbers that we got from the police and we included emails from his customers stating that they had received the goods.
Amazon were disgusting how they dealt with it. We provided all the proof for delivery but they gave him his money back. The real customers did not like the fact that their addresses and contact numbers were being used fraudulently without there consent and in our case he had charged them double the price of our product on Amazon. The other shop platforms were amazing, they both removed this seller from their site which straight away helped and stopped the stress.
I did manage to get my money back from Amazon, because these lovely customers who had purchased from this fraudster sent me pictures as proof that they had received the goods. These photos included themselves holding the product along with the box showing the delivery address and tracking details. They confirmed in emails to me that they had received the goods. We sent this all to the Amazon managing directors email and they eventually refunded us, WHICH THEY SHOULD HAVE DONE IN THE FIRST PLACE AND LIKE OTHER SHOP PLATFORMS THEY SHOULD OF REMOVED HIM !!!!
Hopefully this information may help.
Seller_87mKFKKA3Vwkx
A: send everything that this eBay dropshippper orders from you with a signature upon delivery, which should help when an A-2-Z arises
B: report him to eBay
C:........ (and this is against Amazon policy, but quite frankly what can you do if they won't help? ) - mark anything he orders as shipped, but don't post. In this way his eBay buyers will soon start complaining to eBay about him.
Seller_9142Dj5WApWFI
Ebay dropshipping policy:
"However, listing an item on eBay and then purchasing the item from another retailer or marketplace that ships directly to your customer is not allowed on eBay."
Report him.
