Blocked countries in global account
Im seeking help to open a case log in my global account. I have 14 countries listed in a duplicate seller account that I had not realized was open and became aware of duplicate account in December. The problem is that I only have access to and can open case logs in 11 of the countries. All of which I registered for and verified my account information with on the advice of seller support from the "main" seller account that I was selling in. There advice was for me to register and verify all countries in the duplicate seller account, get reactivated in that account, and then I could merge the accounts and be on my way to selling again.
The problem is, I cannot get access to 3 of the countries. They are blocked. I have no way of submitting the information. there are no call tabs for support because I cannot even choose them from the global merchant menu is the account. I only know they exist because I am being told they exist.
Even though I have submitted all the necessary documents and every other country is showing good health, the account remains deactivated. I have tried for months and I get no support. I have received a few emails with links to pages that say access denied. I have no idea what next steps should be and support is limited. I need to access the there countries, United States, Mexico, and Canada and cannot. I have tried everything and opened numerous cases with the "Main Account" and have not gotten anywhere. Please help if you can.
Blocked countries in global account
Im seeking help to open a case log in my global account. I have 14 countries listed in a duplicate seller account that I had not realized was open and became aware of duplicate account in December. The problem is that I only have access to and can open case logs in 11 of the countries. All of which I registered for and verified my account information with on the advice of seller support from the "main" seller account that I was selling in. There advice was for me to register and verify all countries in the duplicate seller account, get reactivated in that account, and then I could merge the accounts and be on my way to selling again.
The problem is, I cannot get access to 3 of the countries. They are blocked. I have no way of submitting the information. there are no call tabs for support because I cannot even choose them from the global merchant menu is the account. I only know they exist because I am being told they exist.
Even though I have submitted all the necessary documents and every other country is showing good health, the account remains deactivated. I have tried for months and I get no support. I have received a few emails with links to pages that say access denied. I have no idea what next steps should be and support is limited. I need to access the there countries, United States, Mexico, and Canada and cannot. I have tried everything and opened numerous cases with the "Main Account" and have not gotten anywhere. Please help if you can.
7 replies
Seller_QiHp9WlAqa6xv
I wanted to include more information. Since I last posted, I received an email with a link for video verification. However, the link takes me to two different pages. Both times, I either get a message that I do not have permission to access and the other a message that the page is not found.
Any suggestions, other than replying to case? This has happened before and all I get is another link sent with the same outcome. I do
not know how to be any clearer with Amazon support that I cannot access the account they want me to verify.
Abella_AMZ
Hello @Seller_QiHp9WlAqa6xv,
I'm Abella from Amazon, here to help you.
We greatly appreciate you reaching out to us with your inquiry. Rest assured, we will make every effort to provide you with the support and information you need.
Thank you for providing the screenshots relevant to your inquiry.
Based on the provided information, I fully understand that you are unable to schedule the interview and followed the steps outlined in the performance notification you received in order to complete the identity verification process.
It does appear the current situation exceeds our ability to assist in this space, we have forwarded your information to the concerned team to continue researching this matter further.
Would request you to kindly keep a check on your performance notification for further communication, you can expect assistance at the earliest as we cannot promise a specified time, appreciate your patience.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
