Return item are different item
Urgent: Incorrect Item Returned by Customer – Assistance Required
Dear Amazon Customer Support,
We have received a return from a customer; however, the item returned does not match the product originally purchased from us.
Order ID: 406-1624415-5415512
Purchased Item: LuxHome 100% Polyester Eyelet Curtains - Modern Design, Easy Care, 2 Pcs for Living Room, Olive Brown, (130 cm x 281 cm)
Returned Item: [Incorrect Item Received] also recieve 1 piece
We kindly request your assistance in resolving this matter. Could you please guide us on the next steps to address this issue and ensure a fair resolution for both the customer and our business?
Looking forward to your prompt response.
Best regards,
Ayesha Javed
Basel FZE Customer Support
Return item are different item
Urgent: Incorrect Item Returned by Customer – Assistance Required
Dear Amazon Customer Support,
We have received a return from a customer; however, the item returned does not match the product originally purchased from us.
Order ID: 406-1624415-5415512
Purchased Item: LuxHome 100% Polyester Eyelet Curtains - Modern Design, Easy Care, 2 Pcs for Living Room, Olive Brown, (130 cm x 281 cm)
Returned Item: [Incorrect Item Received] also recieve 1 piece
We kindly request your assistance in resolving this matter. Could you please guide us on the next steps to address this issue and ensure a fair resolution for both the customer and our business?
Looking forward to your prompt response.
Best regards,
Ayesha Javed
Basel FZE Customer Support
2 replies
Seller_hOZNPw7G8FIjl
This is the sellers forum. not a direct line to Seller Support, none of us can sort this out for you.
You should contact SS using the Help link at the top and creating a case.
JiAlex_Amazon
Hello @Seller_R6Qb4vrLgyuPE
Following on your post. As mentioned by peer seller (thank you for your assistance) you will need to contact our support department.
Regards,
JiAlex
Return item are different item
Urgent: Incorrect Item Returned by Customer – Assistance Required
Dear Amazon Customer Support,
We have received a return from a customer; however, the item returned does not match the product originally purchased from us.
Order ID: 406-1624415-5415512
Purchased Item: LuxHome 100% Polyester Eyelet Curtains - Modern Design, Easy Care, 2 Pcs for Living Room, Olive Brown, (130 cm x 281 cm)
Returned Item: [Incorrect Item Received] also recieve 1 piece
We kindly request your assistance in resolving this matter. Could you please guide us on the next steps to address this issue and ensure a fair resolution for both the customer and our business?
Looking forward to your prompt response.
Best regards,
Ayesha Javed
Basel FZE Customer Support
Return item are different item
Urgent: Incorrect Item Returned by Customer – Assistance Required
Dear Amazon Customer Support,
We have received a return from a customer; however, the item returned does not match the product originally purchased from us.
Order ID: 406-1624415-5415512
Purchased Item: LuxHome 100% Polyester Eyelet Curtains - Modern Design, Easy Care, 2 Pcs for Living Room, Olive Brown, (130 cm x 281 cm)
Returned Item: [Incorrect Item Received] also recieve 1 piece
We kindly request your assistance in resolving this matter. Could you please guide us on the next steps to address this issue and ensure a fair resolution for both the customer and our business?
Looking forward to your prompt response.
Best regards,
Ayesha Javed
Basel FZE Customer Support
Return item are different item
Urgent: Incorrect Item Returned by Customer – Assistance Required
Dear Amazon Customer Support,
We have received a return from a customer; however, the item returned does not match the product originally purchased from us.
Order ID: 406-1624415-5415512
Purchased Item: LuxHome 100% Polyester Eyelet Curtains - Modern Design, Easy Care, 2 Pcs for Living Room, Olive Brown, (130 cm x 281 cm)
Returned Item: [Incorrect Item Received] also recieve 1 piece
We kindly request your assistance in resolving this matter. Could you please guide us on the next steps to address this issue and ensure a fair resolution for both the customer and our business?
Looking forward to your prompt response.
Best regards,
Ayesha Javed
Basel FZE Customer Support
2 replies
2 replies
Seller_hOZNPw7G8FIjl
This is the sellers forum. not a direct line to Seller Support, none of us can sort this out for you.
You should contact SS using the Help link at the top and creating a case.
JiAlex_Amazon
Hello @Seller_R6Qb4vrLgyuPE
Following on your post. As mentioned by peer seller (thank you for your assistance) you will need to contact our support department.
Regards,
JiAlex
Seller_hOZNPw7G8FIjl
This is the sellers forum. not a direct line to Seller Support, none of us can sort this out for you.
You should contact SS using the Help link at the top and creating a case.
Seller_hOZNPw7G8FIjl
This is the sellers forum. not a direct line to Seller Support, none of us can sort this out for you.
You should contact SS using the Help link at the top and creating a case.
JiAlex_Amazon
Hello @Seller_R6Qb4vrLgyuPE
Following on your post. As mentioned by peer seller (thank you for your assistance) you will need to contact our support department.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_R6Qb4vrLgyuPE
Following on your post. As mentioned by peer seller (thank you for your assistance) you will need to contact our support department.
Regards,
JiAlex
