I have the problem, I uploaded 2 different bank letters for the second time and neither one worked. Although all the information matches Amazon. I don't know what to do, trading has stopped, money too.. No one explains what's wrong.

I get the same email." Please provide a scanned copy of a certified bank letter for the primary business, for the account ending in *

The document previously submitted have been reviewed. Please do not attach the same document again in order to avoid further delays in the verification process.

The verification of your Amazon's UK or European store account may be impacted if we do not receive the requested documents.

What are the document requirements?

-- The document must be dated within the last 180 days.

-- The document must show the bank name and the bank logo.

-- The document must be signed or stamped by the bank.

-- The document must include the account holder's name, residential address, and bank account number.

-- The document must be in one of our supported languages. The supported languages are English"