lets start a petition to reinstate replies to product feeback
One of the biggest mistakes over the last few years in my opinion was the withdrawal of the right to reply in the feedback section. It is incredibly frustrating to not be able to reply to these publicly.
The fact there are no replies to a negative and positive comment which is available on every other platform, suggests to the layman and potential customer that we simply don't care about our customers experience. It will also separate the wheat from the chaff.
What does everyone think? A waste of time? Or shall we at least try?
lets start a petition to reinstate replies to product feeback
One of the biggest mistakes over the last few years in my opinion was the withdrawal of the right to reply in the feedback section. It is incredibly frustrating to not be able to reply to these publicly.
The fact there are no replies to a negative and positive comment which is available on every other platform, suggests to the layman and potential customer that we simply don't care about our customers experience. It will also separate the wheat from the chaff.
What does everyone think? A waste of time? Or shall we at least try?
8 replies
Seller_ZJhFeE3tNKzfh
waste of time.
Primarily owing to the structure of Amazon. It’s a catalogue. So you’d have tens of sellers on a listing.
While Amazon could link a sale to a seller and hence the review could see a response from a specific seller, it would be confusing to a customer, especially as the review is supposed to be about a product, not related specifically to a seller.
Seller_ApjrcEftlwp8V
This is a very good Idea, some of the feedback is completely false and not a true representation of the situation or the product
Seller_NpMpf7WPoaL9g
I'd love to be able to do this, I've had reviews I'd love to reply to whether thanking a positive review or correcting/acting on a negative review. I've had customers leave also totally inaccurate reviews as if they've received the wrong product and I'd like to publicly reply else all subsequent customers will think what they said is true.
Seller_0L2wIKRLuFYXz
I so wish I could respond to a false 1 star rating left but nope
