URGENT! Help me recover my EU Best seller ASIN!!!!
On 5/14, we received a notification in our account email:
We have received a notice from a private organization advising that the specified merchandise does not meet the applicable safety and compliance standards for sale in the Amazon Mall. We do not have sufficient documentation to confirm the safety and compliance of the merchandise in question.
After that, the electronic product was immediately taken off in EU 9 market.
We tried to file POA , but Amazon customer service has not responded to us as to whether our information is correct, and whether it can be reinstated.
The certificates we have are:
EU Declaration of Conformity.pdf
EMC.pdf .
RoHS.pdf
EN IEC 62368-1.pdf
Pictures of Product.pdf
Pictures of Product Packages.pdf
User Manual.pdf
The Warning Label.pdf
Does anyone know how to resolve this please? Thank you very much.
URGENT! Help me recover my EU Best seller ASIN!!!!
On 5/14, we received a notification in our account email:
We have received a notice from a private organization advising that the specified merchandise does not meet the applicable safety and compliance standards for sale in the Amazon Mall. We do not have sufficient documentation to confirm the safety and compliance of the merchandise in question.
After that, the electronic product was immediately taken off in EU 9 market.
We tried to file POA , but Amazon customer service has not responded to us as to whether our information is correct, and whether it can be reinstated.
The certificates we have are:
EU Declaration of Conformity.pdf
EMC.pdf .
RoHS.pdf
EN IEC 62368-1.pdf
Pictures of Product.pdf
Pictures of Product Packages.pdf
User Manual.pdf
The Warning Label.pdf
Does anyone know how to resolve this please? Thank you very much.
2 replies
Junno_Amzn
Hi @Seller_WzMj44e0b6yKM,
This is Junno from Amazon, thank you for using the Seller Forums!
Understand that you have concern about product safety and compliance issue.
In order to better assist you, could you please share the performance notification you received about account enforcement ? This will help us better understand the specific reasons behind the enforcement and provide more targeted guidance moving forward.
Looking forward to hearing more about your situation. We will be happy to assist you further.
Kind regards,
Junno
