🚨 Ask Amazon event on the 11th of February 2025: New VTR Policy update
Dear Community,
We invite you all to our next Ask Amazon Event. This time we will answer your questions about the new VTR policy update which was launched on the 15th of January 2025.
Do you have questions about the recent changes? Join our Ask Amazon event on the 11th of February 2025, from 9 am to 5 pm (CET/BST) and post your questions in the comments to the event thread. We'll collaborate closely with our partner team to provide answers.
This is a great opportunity to get expert guidance directly from Amazon, so mark your calendars and start preparing any questions you have about the new VTR policy update!
Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.
We look forward to addressing your queries!
If you would like to learn more about the policy update ahead of the event, please visit the following help pages and Forums’ discussions:
- Valid tracking rate (VTR)
- News announcement about VTR
- Enforcement proactive
- Any other relevant proactive about VTR
You can also check out this video.
See you at the VTR Policy update Ask Amazon Event!
🚨 Ask Amazon event on the 11th of February 2025: New VTR Policy update
Dear Community,
We invite you all to our next Ask Amazon Event. This time we will answer your questions about the new VTR policy update which was launched on the 15th of January 2025.
Do you have questions about the recent changes? Join our Ask Amazon event on the 11th of February 2025, from 9 am to 5 pm (CET/BST) and post your questions in the comments to the event thread. We'll collaborate closely with our partner team to provide answers.
This is a great opportunity to get expert guidance directly from Amazon, so mark your calendars and start preparing any questions you have about the new VTR policy update!
Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.
We look forward to addressing your queries!
If you would like to learn more about the policy update ahead of the event, please visit the following help pages and Forums’ discussions:
- Valid tracking rate (VTR)
- News announcement about VTR
- Enforcement proactive
- Any other relevant proactive about VTR
You can also check out this video.
See you at the VTR Policy update Ask Amazon Event!
23 replies
Seller_7jwrjtU66gmxk
Is 'Self Delivery' still exempt and if so, when are the current invalid Self Delivered orders going to be removed / exempted from the VTR defect report ?
Are unscanned Royal Mail 24 / 48 and 1st and 2nd class Large Letters and Parcels still going to be 'validated' as they have been for the last few years, even though the confirmation of that happening has been removed from the new and updated VTR policy pages ?
If we are sending Letter sized orders under €20 to the relevant EU countries, how do you mark them on the order confirmation page as being a 'Letter' as the reports are that you cannot distinguish between Letter, Large Letter or Parcel and therefore they are all being marked as Invalid now.
Seller_tZqYoeKoJNaFp
I have a question following this policy update, are we now allowed to use our own DPD accounts to buy shipping for SFP (seller fulfilled Prime) order? As of now the buy shipping shows amazon and dpd negotiated rates for SFP which are expensive than our own DPD account prices.
Please can you clarify, following this update we can buy shipping on any courier as long as its tracked and next day delivery for prime?
Thanks
Seller_ZQyopdiwkUHOZ
There is no point whatsoever in these events, because when you point out the thing that is wrong, you get ignored completely or get an absolute nonsense answer akin to contacting seller support, because they're not there to be talked to or reasoned with, they're there to put us on notice.
Seller_ZJhFeE3tNKzfh
Absolutely agree with @Seller_ZQyopdiwkUHOZ in previous events (prepaid return labels springs to mind) zero help was provided - all that happens is the policy gets repeated back as written. If the policy doesn't make sense - well....thats our problem, not amazons.
Seller_FR0RYjm1PpXls
Exactly! It's very important to know this
Are unscanned Royal Mail 24 / 48 and 1st and 2nd class Large Letters and Parcels still going to be 'validated' as they have been for the last few years, even though the confirmation of that happening has been removed from the new and updated VTR policy pages ?
Seller_d8YGbIjNqwFxn
To be honest you know what our questions are from other threads. Such as the one where we have asked Ezra many questions with no answers for days.
When you do this question and answer it will only be 2 weeks until enforcement day. If we are doing things wrong it will not be possible to take any corrective action and avoid category suspensions.
If the answers are not forthcoming until the 11th February then is it possible to move the enforcement day back a month so we can prepare properly and not face category suspensions.
Seller_0L2wIKRLuFYXz
If a parcel has a valid tracking ID but the delivery company do not scan it does amazon still validate it so that your listings do not become deactivated ............ P.S There is no point going to the delivery company and saying "oh will you ensure you scan it"
Seller_Nx3Da5XPngGEm
I would like to copy/paste one of my replies on another forum, just to make sure this gets asked:
Firstly, Julia the Amazon moderator said:
"I´m confirming that cross-border shipments below £20 are exempted from VTR calculations, provided they're sent using a letter method. This includes large letter with Royal Mail. You'll need to use a tracked shipping method for shipments over £20, unless you use untracked Royal Mail 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping (at no extra cost).
Has this clarified your questions?"
However, other sellers are saying their VTR is still affected despite sending cross-border shipments below £20 using a letter method. Which I presume is under £20 including shipping, ex vat. Maybe a technical issue?
Either way, this should urgently be looked at and clarified before the enforcement date.
I have moved all our international over to tracked and put our prices up due to this uncertainty.
@Julia_Amazon please kindly take a closer look at this, just to be safe.
---
Secondly, the policy page says untracked 1st / 2nd stamps / franking are exempt from VTR if using buy shipping - does this also include Royal Mail 24 and 48?
---
Thirdly - the other question people have is if unscanned are still going to be validated behind the scenes still (if not using Buy Shipping). There was no announcement saying this had changed, but it's not mentioned on the policy page anymore.
Seller_76AUwmqvSyRIM
We'll hold you to that!
Seller_7WttAIiaCR7Ty
'Untracked Royal Mail 1st and 2nd Class letter stamps and franking are exempt from VTR if purchased through Amazon Buy Shipping (at no extra cost).'
Can you please confirm this includes LARGE LETTERS as well as letters?
Also can you confirm if unscanned 1st & 2nd Class Royal Mail large letters not purchased through buy shipping (BPL) will be validated behind the scenes as they are now?
🚨 Ask Amazon event on the 11th of February 2025: New VTR Policy update
Dear Community,
We invite you all to our next Ask Amazon Event. This time we will answer your questions about the new VTR policy update which was launched on the 15th of January 2025.
Do you have questions about the recent changes? Join our Ask Amazon event on the 11th of February 2025, from 9 am to 5 pm (CET/BST) and post your questions in the comments to the event thread. We'll collaborate closely with our partner team to provide answers.
This is a great opportunity to get expert guidance directly from Amazon, so mark your calendars and start preparing any questions you have about the new VTR policy update!
Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.
We look forward to addressing your queries!
If you would like to learn more about the policy update ahead of the event, please visit the following help pages and Forums’ discussions:
- Valid tracking rate (VTR)
- News announcement about VTR
- Enforcement proactive
- Any other relevant proactive about VTR
You can also check out this video.
See you at the VTR Policy update Ask Amazon Event!
🚨 Ask Amazon event on the 11th of February 2025: New VTR Policy update
Dear Community,
We invite you all to our next Ask Amazon Event. This time we will answer your questions about the new VTR policy update which was launched on the 15th of January 2025.
Do you have questions about the recent changes? Join our Ask Amazon event on the 11th of February 2025, from 9 am to 5 pm (CET/BST) and post your questions in the comments to the event thread. We'll collaborate closely with our partner team to provide answers.
This is a great opportunity to get expert guidance directly from Amazon, so mark your calendars and start preparing any questions you have about the new VTR policy update!
Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.
We look forward to addressing your queries!
If you would like to learn more about the policy update ahead of the event, please visit the following help pages and Forums’ discussions:
- Valid tracking rate (VTR)
- News announcement about VTR
- Enforcement proactive
- Any other relevant proactive about VTR
You can also check out this video.
See you at the VTR Policy update Ask Amazon Event!
🚨 Ask Amazon event on the 11th of February 2025: New VTR Policy update
Dear Community,
We invite you all to our next Ask Amazon Event. This time we will answer your questions about the new VTR policy update which was launched on the 15th of January 2025.
Do you have questions about the recent changes? Join our Ask Amazon event on the 11th of February 2025, from 9 am to 5 pm (CET/BST) and post your questions in the comments to the event thread. We'll collaborate closely with our partner team to provide answers.
This is a great opportunity to get expert guidance directly from Amazon, so mark your calendars and start preparing any questions you have about the new VTR policy update!
Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.
We look forward to addressing your queries!
If you would like to learn more about the policy update ahead of the event, please visit the following help pages and Forums’ discussions:
- Valid tracking rate (VTR)
- News announcement about VTR
- Enforcement proactive
- Any other relevant proactive about VTR
You can also check out this video.
See you at the VTR Policy update Ask Amazon Event!
23 replies
23 replies
Seller_7jwrjtU66gmxk
Is 'Self Delivery' still exempt and if so, when are the current invalid Self Delivered orders going to be removed / exempted from the VTR defect report ?
Are unscanned Royal Mail 24 / 48 and 1st and 2nd class Large Letters and Parcels still going to be 'validated' as they have been for the last few years, even though the confirmation of that happening has been removed from the new and updated VTR policy pages ?
If we are sending Letter sized orders under €20 to the relevant EU countries, how do you mark them on the order confirmation page as being a 'Letter' as the reports are that you cannot distinguish between Letter, Large Letter or Parcel and therefore they are all being marked as Invalid now.
Seller_tZqYoeKoJNaFp
I have a question following this policy update, are we now allowed to use our own DPD accounts to buy shipping for SFP (seller fulfilled Prime) order? As of now the buy shipping shows amazon and dpd negotiated rates for SFP which are expensive than our own DPD account prices.
Please can you clarify, following this update we can buy shipping on any courier as long as its tracked and next day delivery for prime?
Thanks
Seller_ZQyopdiwkUHOZ
There is no point whatsoever in these events, because when you point out the thing that is wrong, you get ignored completely or get an absolute nonsense answer akin to contacting seller support, because they're not there to be talked to or reasoned with, they're there to put us on notice.
Seller_ZJhFeE3tNKzfh
Absolutely agree with @Seller_ZQyopdiwkUHOZ in previous events (prepaid return labels springs to mind) zero help was provided - all that happens is the policy gets repeated back as written. If the policy doesn't make sense - well....thats our problem, not amazons.
Seller_FR0RYjm1PpXls
Exactly! It's very important to know this
Are unscanned Royal Mail 24 / 48 and 1st and 2nd class Large Letters and Parcels still going to be 'validated' as they have been for the last few years, even though the confirmation of that happening has been removed from the new and updated VTR policy pages ?
Seller_d8YGbIjNqwFxn
To be honest you know what our questions are from other threads. Such as the one where we have asked Ezra many questions with no answers for days.
When you do this question and answer it will only be 2 weeks until enforcement day. If we are doing things wrong it will not be possible to take any corrective action and avoid category suspensions.
If the answers are not forthcoming until the 11th February then is it possible to move the enforcement day back a month so we can prepare properly and not face category suspensions.
Seller_0L2wIKRLuFYXz
If a parcel has a valid tracking ID but the delivery company do not scan it does amazon still validate it so that your listings do not become deactivated ............ P.S There is no point going to the delivery company and saying "oh will you ensure you scan it"
Seller_Nx3Da5XPngGEm
I would like to copy/paste one of my replies on another forum, just to make sure this gets asked:
Firstly, Julia the Amazon moderator said:
"I´m confirming that cross-border shipments below £20 are exempted from VTR calculations, provided they're sent using a letter method. This includes large letter with Royal Mail. You'll need to use a tracked shipping method for shipments over £20, unless you use untracked Royal Mail 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping (at no extra cost).
Has this clarified your questions?"
However, other sellers are saying their VTR is still affected despite sending cross-border shipments below £20 using a letter method. Which I presume is under £20 including shipping, ex vat. Maybe a technical issue?
Either way, this should urgently be looked at and clarified before the enforcement date.
I have moved all our international over to tracked and put our prices up due to this uncertainty.
@Julia_Amazon please kindly take a closer look at this, just to be safe.
---
Secondly, the policy page says untracked 1st / 2nd stamps / franking are exempt from VTR if using buy shipping - does this also include Royal Mail 24 and 48?
---
Thirdly - the other question people have is if unscanned are still going to be validated behind the scenes still (if not using Buy Shipping). There was no announcement saying this had changed, but it's not mentioned on the policy page anymore.
Seller_76AUwmqvSyRIM
We'll hold you to that!
Seller_7WttAIiaCR7Ty
'Untracked Royal Mail 1st and 2nd Class letter stamps and franking are exempt from VTR if purchased through Amazon Buy Shipping (at no extra cost).'
Can you please confirm this includes LARGE LETTERS as well as letters?
Also can you confirm if unscanned 1st & 2nd Class Royal Mail large letters not purchased through buy shipping (BPL) will be validated behind the scenes as they are now?
Seller_7jwrjtU66gmxk
Is 'Self Delivery' still exempt and if so, when are the current invalid Self Delivered orders going to be removed / exempted from the VTR defect report ?
Are unscanned Royal Mail 24 / 48 and 1st and 2nd class Large Letters and Parcels still going to be 'validated' as they have been for the last few years, even though the confirmation of that happening has been removed from the new and updated VTR policy pages ?
If we are sending Letter sized orders under €20 to the relevant EU countries, how do you mark them on the order confirmation page as being a 'Letter' as the reports are that you cannot distinguish between Letter, Large Letter or Parcel and therefore they are all being marked as Invalid now.
Seller_7jwrjtU66gmxk
Is 'Self Delivery' still exempt and if so, when are the current invalid Self Delivered orders going to be removed / exempted from the VTR defect report ?
Are unscanned Royal Mail 24 / 48 and 1st and 2nd class Large Letters and Parcels still going to be 'validated' as they have been for the last few years, even though the confirmation of that happening has been removed from the new and updated VTR policy pages ?
If we are sending Letter sized orders under €20 to the relevant EU countries, how do you mark them on the order confirmation page as being a 'Letter' as the reports are that you cannot distinguish between Letter, Large Letter or Parcel and therefore they are all being marked as Invalid now.
Seller_tZqYoeKoJNaFp
I have a question following this policy update, are we now allowed to use our own DPD accounts to buy shipping for SFP (seller fulfilled Prime) order? As of now the buy shipping shows amazon and dpd negotiated rates for SFP which are expensive than our own DPD account prices.
Please can you clarify, following this update we can buy shipping on any courier as long as its tracked and next day delivery for prime?
Thanks
Seller_tZqYoeKoJNaFp
I have a question following this policy update, are we now allowed to use our own DPD accounts to buy shipping for SFP (seller fulfilled Prime) order? As of now the buy shipping shows amazon and dpd negotiated rates for SFP which are expensive than our own DPD account prices.
Please can you clarify, following this update we can buy shipping on any courier as long as its tracked and next day delivery for prime?
Thanks
Seller_ZQyopdiwkUHOZ
There is no point whatsoever in these events, because when you point out the thing that is wrong, you get ignored completely or get an absolute nonsense answer akin to contacting seller support, because they're not there to be talked to or reasoned with, they're there to put us on notice.
Seller_ZQyopdiwkUHOZ
There is no point whatsoever in these events, because when you point out the thing that is wrong, you get ignored completely or get an absolute nonsense answer akin to contacting seller support, because they're not there to be talked to or reasoned with, they're there to put us on notice.
Seller_ZJhFeE3tNKzfh
Absolutely agree with @Seller_ZQyopdiwkUHOZ in previous events (prepaid return labels springs to mind) zero help was provided - all that happens is the policy gets repeated back as written. If the policy doesn't make sense - well....thats our problem, not amazons.
Seller_ZJhFeE3tNKzfh
Absolutely agree with @Seller_ZQyopdiwkUHOZ in previous events (prepaid return labels springs to mind) zero help was provided - all that happens is the policy gets repeated back as written. If the policy doesn't make sense - well....thats our problem, not amazons.
Seller_FR0RYjm1PpXls
Exactly! It's very important to know this
Are unscanned Royal Mail 24 / 48 and 1st and 2nd class Large Letters and Parcels still going to be 'validated' as they have been for the last few years, even though the confirmation of that happening has been removed from the new and updated VTR policy pages ?
Seller_FR0RYjm1PpXls
Exactly! It's very important to know this
Are unscanned Royal Mail 24 / 48 and 1st and 2nd class Large Letters and Parcels still going to be 'validated' as they have been for the last few years, even though the confirmation of that happening has been removed from the new and updated VTR policy pages ?
Seller_d8YGbIjNqwFxn
To be honest you know what our questions are from other threads. Such as the one where we have asked Ezra many questions with no answers for days.
When you do this question and answer it will only be 2 weeks until enforcement day. If we are doing things wrong it will not be possible to take any corrective action and avoid category suspensions.
If the answers are not forthcoming until the 11th February then is it possible to move the enforcement day back a month so we can prepare properly and not face category suspensions.
Seller_d8YGbIjNqwFxn
To be honest you know what our questions are from other threads. Such as the one where we have asked Ezra many questions with no answers for days.
When you do this question and answer it will only be 2 weeks until enforcement day. If we are doing things wrong it will not be possible to take any corrective action and avoid category suspensions.
If the answers are not forthcoming until the 11th February then is it possible to move the enforcement day back a month so we can prepare properly and not face category suspensions.
Seller_0L2wIKRLuFYXz
If a parcel has a valid tracking ID but the delivery company do not scan it does amazon still validate it so that your listings do not become deactivated ............ P.S There is no point going to the delivery company and saying "oh will you ensure you scan it"
Seller_0L2wIKRLuFYXz
If a parcel has a valid tracking ID but the delivery company do not scan it does amazon still validate it so that your listings do not become deactivated ............ P.S There is no point going to the delivery company and saying "oh will you ensure you scan it"
Seller_Nx3Da5XPngGEm
I would like to copy/paste one of my replies on another forum, just to make sure this gets asked:
Firstly, Julia the Amazon moderator said:
"I´m confirming that cross-border shipments below £20 are exempted from VTR calculations, provided they're sent using a letter method. This includes large letter with Royal Mail. You'll need to use a tracked shipping method for shipments over £20, unless you use untracked Royal Mail 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping (at no extra cost).
Has this clarified your questions?"
However, other sellers are saying their VTR is still affected despite sending cross-border shipments below £20 using a letter method. Which I presume is under £20 including shipping, ex vat. Maybe a technical issue?
Either way, this should urgently be looked at and clarified before the enforcement date.
I have moved all our international over to tracked and put our prices up due to this uncertainty.
@Julia_Amazon please kindly take a closer look at this, just to be safe.
---
Secondly, the policy page says untracked 1st / 2nd stamps / franking are exempt from VTR if using buy shipping - does this also include Royal Mail 24 and 48?
---
Thirdly - the other question people have is if unscanned are still going to be validated behind the scenes still (if not using Buy Shipping). There was no announcement saying this had changed, but it's not mentioned on the policy page anymore.
Seller_Nx3Da5XPngGEm
I would like to copy/paste one of my replies on another forum, just to make sure this gets asked:
Firstly, Julia the Amazon moderator said:
"I´m confirming that cross-border shipments below £20 are exempted from VTR calculations, provided they're sent using a letter method. This includes large letter with Royal Mail. You'll need to use a tracked shipping method for shipments over £20, unless you use untracked Royal Mail 1st and 2nd Class Letter stamps and franking purchased through Amazon Buy Shipping (at no extra cost).
Has this clarified your questions?"
However, other sellers are saying their VTR is still affected despite sending cross-border shipments below £20 using a letter method. Which I presume is under £20 including shipping, ex vat. Maybe a technical issue?
Either way, this should urgently be looked at and clarified before the enforcement date.
I have moved all our international over to tracked and put our prices up due to this uncertainty.
@Julia_Amazon please kindly take a closer look at this, just to be safe.
---
Secondly, the policy page says untracked 1st / 2nd stamps / franking are exempt from VTR if using buy shipping - does this also include Royal Mail 24 and 48?
---
Thirdly - the other question people have is if unscanned are still going to be validated behind the scenes still (if not using Buy Shipping). There was no announcement saying this had changed, but it's not mentioned on the policy page anymore.
Seller_76AUwmqvSyRIM
We'll hold you to that!
Seller_76AUwmqvSyRIM
We'll hold you to that!
Seller_7WttAIiaCR7Ty
'Untracked Royal Mail 1st and 2nd Class letter stamps and franking are exempt from VTR if purchased through Amazon Buy Shipping (at no extra cost).'
Can you please confirm this includes LARGE LETTERS as well as letters?
Also can you confirm if unscanned 1st & 2nd Class Royal Mail large letters not purchased through buy shipping (BPL) will be validated behind the scenes as they are now?
Seller_7WttAIiaCR7Ty
'Untracked Royal Mail 1st and 2nd Class letter stamps and franking are exempt from VTR if purchased through Amazon Buy Shipping (at no extra cost).'
Can you please confirm this includes LARGE LETTERS as well as letters?
Also can you confirm if unscanned 1st & 2nd Class Royal Mail large letters not purchased through buy shipping (BPL) will be validated behind the scenes as they are now?
