Account Wrongfully Deactivated
Our account has been deactivated due to VAT liability, despite our company not being VAT registered (we haven't met the revenue threshold yet).
They wrongfully believed we were based outside of the UK, but we have provided plenty of evidence to prove otherwise: passport, invoices, certificate of incorporation, etc.
Seller Support is not replying to messages. It has been over a month since our privileges were removed.
We called the account health "specialist" and all they told us was to message support again, but they are not replying.
How can we fix this?
Account Wrongfully Deactivated
Our account has been deactivated due to VAT liability, despite our company not being VAT registered (we haven't met the revenue threshold yet).
They wrongfully believed we were based outside of the UK, but we have provided plenty of evidence to prove otherwise: passport, invoices, certificate of incorporation, etc.
Seller Support is not replying to messages. It has been over a month since our privileges were removed.
We called the account health "specialist" and all they told us was to message support again, but they are not replying.
How can we fix this?
12 replies
Seller_RlZVPg3d6ZUGP
Your address is a virtual office which Amazon doesnt like - where do you get your stock delivered to and is that address on your account?
Ash_Amazon
Hello @Seller_ci0tXmQaOtOeo,
Ash here to assist. It has been understood that you need help with your account reactivation.
Our account has been deactivated due to VAT liability, despite our company not being VAT registered (we haven't met the revenue threshold yet).
Did you get any recent deactivation notification? If yes, kindly share it on this thread for better assistance.
To find out the deactivation notification please follow the below steps :-
Please click on the Menu bar - Performance - Performance notifications.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Marco_Amazon
Dear @Seller_ci0tXmQaOtOeo
Thank you for posting in Seller Forum.
My name is Marco and I am happy to assist you.
First of all I would like to apologize for the delay of response.
Unfortunately I am not able to look into your account but I always recommend contacting the Account Health Support via the "call me now" button, support in English is available 24/7 every day.
Furthermore I suggest watching out for messages you receive from apuk-seller-verification-enquiry@amazon.co.uk where you actually can answer directly as it does not come from a no-reply.
If you have any further questions, don't hesitate to use the forum again in the future.
Greetings,
Marco
