Hey everyone,

I’ve been trying to get ungated for L’Oréal Professionnel Paris and keep running into the same issue — auto-declines with no explanation, despite submitting a fully valid invoice.

I bought 36+ units of each product from PSM Vision Ltd, a UK-registered VAT company. The invoice includes:

My full company details (Horvath Distributions Ltd)

Invoice number, date, VAT info, EANs, and batch numbers

Over 10 units per item (required minimum met)

Still, Amazon keeps rejecting it with a generic message like “does not meet requirements.” I’ve even offered to submit:

Tracking numbers

Product photos with labels/barcodes

Bank statement showing payment

I’m not sure what else to do. I understand the supplier might not be on Amazon’s internal whitelist, but the invoice is legit and follows all Amazon guidelines.

Has anyone had success escalating something like this? Can a mod or Amazon rep help escalate this to the Captive or Category Approvals Team for a proper manual review?

Appreciate any tips or feedback 🙏

Thanks,

Adrian