A customer claimed they didn't receive their order (£599.99) despite tracking showing the item delivered at their address. Customer opened an A-Z claim which was denied, they have now gone on to open a chargeback against us.

I'm trying to understand what the point is in A-Z if the customer can lose and then attempt a chargeback AS WELL?

It is not only frustrating as hell that a customer is trying to scam us but we now have to spend valuable time defending ourselves against multiple claims.

The other irritating thing about the chargeback is that we cannot attach any photographic evidence. Is there anywhere images can be uploaded?