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Seller_Zovt1x5tinPh5

Incorrect winning contributor for title, description and bullets. Anyone have any bright ideas to help me please?

I am the brand owner, registered in brand registry, the only seller and the only contributor to my listings.

I only have 1 seller account, but with multiple merchant token ID's (one for each region).

The UK store is the source store for all my ASINs/BIL source.

This one particular ASIN - which I sell in the UK, the EU, and US, somehow has the winning contributor source as my US merchant token ID, rather than my UK merchant token ID. Don't ask how, I presume some sort of system glitch which I didn't notice when I created the ASIN. The net effect is I am unable to change my title, bullets, or description (other than through A+ content) in the UK/EU store, because every time I want to make a change to the title Amazon sends me an email suggesting I make the change - which I suggested.

Needless to say I have contacted Seller support, brand support, brand registry, the catalogue team, and requested that they manually change the winning contributor for the listing in the UK store from my US/NA merchant token ID to my UK merchant token ID to enable me to manage the listing. Needless to say they have no clue how to help me, they are suggesting all sort of wild ideas which I will not bother posting here, unless you want to have a laugh.

Question: has anyone successfully changed the winning contributor on a listing? And if so how?

@Roberto_Amazon - I don't suppose you will see this and be able to work another miracle? :)

Case ID 10723966122

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Seller_Zovt1x5tinPh5

Incorrect winning contributor for title, description and bullets. Anyone have any bright ideas to help me please?

I am the brand owner, registered in brand registry, the only seller and the only contributor to my listings.

I only have 1 seller account, but with multiple merchant token ID's (one for each region).

The UK store is the source store for all my ASINs/BIL source.

This one particular ASIN - which I sell in the UK, the EU, and US, somehow has the winning contributor source as my US merchant token ID, rather than my UK merchant token ID. Don't ask how, I presume some sort of system glitch which I didn't notice when I created the ASIN. The net effect is I am unable to change my title, bullets, or description (other than through A+ content) in the UK/EU store, because every time I want to make a change to the title Amazon sends me an email suggesting I make the change - which I suggested.

Needless to say I have contacted Seller support, brand support, brand registry, the catalogue team, and requested that they manually change the winning contributor for the listing in the UK store from my US/NA merchant token ID to my UK merchant token ID to enable me to manage the listing. Needless to say they have no clue how to help me, they are suggesting all sort of wild ideas which I will not bother posting here, unless you want to have a laugh.

Question: has anyone successfully changed the winning contributor on a listing? And if so how?

@Roberto_Amazon - I don't suppose you will see this and be able to work another miracle? :)

Case ID 10723966122

41 views
16 replies
00
Reply
16 replies
user profile
Seller_ZQyopdiwkUHOZ

I must be missing something obvious, but why can't you make the change on the US account?

00
user profile
Julia_Amzn

Hello @Seller_Zovt1x5tinPh5, thank you for your post. This appears to be a complex case. I have addressed your issue and requested clarification to help reach a resolution. I will keep you updated on any developments.

10
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Seller_Zovt1x5tinPh5

Incorrect winning contributor for title, description and bullets. Anyone have any bright ideas to help me please?

I am the brand owner, registered in brand registry, the only seller and the only contributor to my listings.

I only have 1 seller account, but with multiple merchant token ID's (one for each region).

The UK store is the source store for all my ASINs/BIL source.

This one particular ASIN - which I sell in the UK, the EU, and US, somehow has the winning contributor source as my US merchant token ID, rather than my UK merchant token ID. Don't ask how, I presume some sort of system glitch which I didn't notice when I created the ASIN. The net effect is I am unable to change my title, bullets, or description (other than through A+ content) in the UK/EU store, because every time I want to make a change to the title Amazon sends me an email suggesting I make the change - which I suggested.

Needless to say I have contacted Seller support, brand support, brand registry, the catalogue team, and requested that they manually change the winning contributor for the listing in the UK store from my US/NA merchant token ID to my UK merchant token ID to enable me to manage the listing. Needless to say they have no clue how to help me, they are suggesting all sort of wild ideas which I will not bother posting here, unless you want to have a laugh.

Question: has anyone successfully changed the winning contributor on a listing? And if so how?

@Roberto_Amazon - I don't suppose you will see this and be able to work another miracle? :)

Case ID 10723966122

41 views
16 replies
00
Reply
user profile
Seller_Zovt1x5tinPh5

Incorrect winning contributor for title, description and bullets. Anyone have any bright ideas to help me please?

I am the brand owner, registered in brand registry, the only seller and the only contributor to my listings.

I only have 1 seller account, but with multiple merchant token ID's (one for each region).

The UK store is the source store for all my ASINs/BIL source.

This one particular ASIN - which I sell in the UK, the EU, and US, somehow has the winning contributor source as my US merchant token ID, rather than my UK merchant token ID. Don't ask how, I presume some sort of system glitch which I didn't notice when I created the ASIN. The net effect is I am unable to change my title, bullets, or description (other than through A+ content) in the UK/EU store, because every time I want to make a change to the title Amazon sends me an email suggesting I make the change - which I suggested.

Needless to say I have contacted Seller support, brand support, brand registry, the catalogue team, and requested that they manually change the winning contributor for the listing in the UK store from my US/NA merchant token ID to my UK merchant token ID to enable me to manage the listing. Needless to say they have no clue how to help me, they are suggesting all sort of wild ideas which I will not bother posting here, unless you want to have a laugh.

Question: has anyone successfully changed the winning contributor on a listing? And if so how?

@Roberto_Amazon - I don't suppose you will see this and be able to work another miracle? :)

Case ID 10723966122

41 views
16 replies
00
Reply
user profile

Incorrect winning contributor for title, description and bullets. Anyone have any bright ideas to help me please?

by Seller_Zovt1x5tinPh5

I am the brand owner, registered in brand registry, the only seller and the only contributor to my listings.

I only have 1 seller account, but with multiple merchant token ID's (one for each region).

The UK store is the source store for all my ASINs/BIL source.

This one particular ASIN - which I sell in the UK, the EU, and US, somehow has the winning contributor source as my US merchant token ID, rather than my UK merchant token ID. Don't ask how, I presume some sort of system glitch which I didn't notice when I created the ASIN. The net effect is I am unable to change my title, bullets, or description (other than through A+ content) in the UK/EU store, because every time I want to make a change to the title Amazon sends me an email suggesting I make the change - which I suggested.

Needless to say I have contacted Seller support, brand support, brand registry, the catalogue team, and requested that they manually change the winning contributor for the listing in the UK store from my US/NA merchant token ID to my UK merchant token ID to enable me to manage the listing. Needless to say they have no clue how to help me, they are suggesting all sort of wild ideas which I will not bother posting here, unless you want to have a laugh.

Question: has anyone successfully changed the winning contributor on a listing? And if so how?

@Roberto_Amazon - I don't suppose you will see this and be able to work another miracle? :)

Case ID 10723966122

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Seller_ZQyopdiwkUHOZ

I must be missing something obvious, but why can't you make the change on the US account?

00
user profile
Julia_Amzn

Hello @Seller_Zovt1x5tinPh5, thank you for your post. This appears to be a complex case. I have addressed your issue and requested clarification to help reach a resolution. I will keep you updated on any developments.

10
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Seller_ZQyopdiwkUHOZ

I must be missing something obvious, but why can't you make the change on the US account?

00
user profile
Seller_ZQyopdiwkUHOZ

I must be missing something obvious, but why can't you make the change on the US account?

00
Reply
user profile
Julia_Amzn

Hello @Seller_Zovt1x5tinPh5, thank you for your post. This appears to be a complex case. I have addressed your issue and requested clarification to help reach a resolution. I will keep you updated on any developments.

10
user profile
Julia_Amzn

Hello @Seller_Zovt1x5tinPh5, thank you for your post. This appears to be a complex case. I have addressed your issue and requested clarification to help reach a resolution. I will keep you updated on any developments.

10
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