Help! New FBA Seller – No Featured Offer Despite Doing Everything Right!
We’re a new seller using Amazon FBA in Germany, and we feel completely lost and frustrated. 😞
Our listings are live, our products are real (we're the brand owner, manufacturer AND distributor), we offer one of the lowest prices in our category, and we even went the extra mile to pay off our balance early and subscribed to the Professional Plan globally… all to be sure our account is 100% healthy.
And yet – our products are NOT eligible for the Featured Offer. No explanation from Amazon. Nothing. Just a dead end.
The only issue we can think of? A single FBA shipment error (box too heavy) marked as a "safety issue." The system says this defect should auto-remove within 48h… but it's been way longer, and still sitting at 100%. Could this be the reason? No one tells us.
We're sitting on stock that we invested heavily in. We can’t sell. We can’t advertise. We're brand new and already feel punished. Is this normal? Can anyone relate or advise?
Feeling bamboozled and a little hopeless right now. 😔
Help! New FBA Seller – No Featured Offer Despite Doing Everything Right!
We’re a new seller using Amazon FBA in Germany, and we feel completely lost and frustrated. 😞
Our listings are live, our products are real (we're the brand owner, manufacturer AND distributor), we offer one of the lowest prices in our category, and we even went the extra mile to pay off our balance early and subscribed to the Professional Plan globally… all to be sure our account is 100% healthy.
And yet – our products are NOT eligible for the Featured Offer. No explanation from Amazon. Nothing. Just a dead end.
The only issue we can think of? A single FBA shipment error (box too heavy) marked as a "safety issue." The system says this defect should auto-remove within 48h… but it's been way longer, and still sitting at 100%. Could this be the reason? No one tells us.
We're sitting on stock that we invested heavily in. We can’t sell. We can’t advertise. We're brand new and already feel punished. Is this normal? Can anyone relate or advise?
Feeling bamboozled and a little hopeless right now. 😔
2 replies
Seller_k2X0L9mVRT0pW
New seller are not eligible for the buy box until a sales history has been built up
Spencer_Amazon
Hello @Seller_dYPxePynFkFcc
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
