section 3 of the Amazon Services Business Solutions Agreement
I recently received an email notifying me that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.
I am surprised, as I believe I have adhered to all Amazon policies and guidelines. I want to emphasize that I have not received or shipped any orders since creating my account, as I deactivated it immediately upon creation.
can anybody tell me why is that happen???
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Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account.
Why is this happening?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with your name and address visible.
section 3 of the Amazon Services Business Solutions Agreement
I recently received an email notifying me that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.
I am surprised, as I believe I have adhered to all Amazon policies and guidelines. I want to emphasize that I have not received or shipped any orders since creating my account, as I deactivated it immediately upon creation.
can anybody tell me why is that happen???
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Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account.
Why is this happening?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with your name and address visible.
9 replies
Seller_kIukTwdhvntAp
Almost all accounts are deactivated by Amazon while they verify all your information.
Send them what they ask for. Do NOT send extra items -- only what they asked for -- nothing more!
Be sure to put a credit card (debit cards MIGHT work) into your BUYER side first and then add it to the seller account. Doing it the other way my cause some problems according to reports on the Forum.
Yokie_Amazon
Hi @Seller_y7j9vO41UvzK2,
I understand you have questions about account deactivated for Section 3 Business Solution Agreement. Let’s work together in finding a solution.
I recently received an email notifying me that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.
I am surprised, as I believe I have adhered to all Amazon policies and guidelines. I want to emphasize that I have not received or shipped any orders since creating my account, as I deactivated it immediately upon creation.
can anybody tell me why is that happen???
After reading your post. It looks like Amazon needs to verify some additional information for your account. Occasionally, this is a process sellers have to go through to verify your account and information to continue to sell on the Amazon's platform.
As @Seller_kIukTwdhvntAp mentioned
Almost all accounts are deactivated by Amazon while they verify all your information.
Send them what they ask for. Do NOT send extra items -- only what they asked for -- nothing more!
You want to make sure to send the exact requested information to help reactivate the account.
The information you provided states:
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with your name and address visible.
I recommend to follow the steps provided for several reasons. One it will show you are doing your diligence in providing the requested information. Two make sure to provide the exact documents with name and address on the document matching the information entered in Seller Central.
Thanks @Seller_kIukTwdhvntApfor making some great points. Go over everything with a magnifying glass looking for a missing 'period' or 'comma'. Is there a different capitalization, abbreviation, spelling, or, even an extra space? When Amazon says something must match they mean EXACTLY!
Document Requirements:
Please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG, or GIF format.
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
Check your account and performance notifications periodically for updates.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best regards,
