Amazon Customer Product Reviews
Customer Product reviews allow buyers to share their opinions about products with the Amazon community.
Important Note: Customer reviews do not affect your seller performance metrics. Only seller feedback impacts these metrics.
Reviews are only removed when they violate Community Guidelines, when the reviewer removes them, when multiple products were incorrectly listed as the same product, or when unusual review behaviour is detected.
You can report violations through the use the Report abuse link next to the review to report it or sending an email to reviews-help@amazon.co.uk.
Include a short, concise explanation of why you believe the Customer Reviews are in violation of Amazon policies and a link to the product in question. You can report multiple Customer Reviews in the same email.
The content not permitted in reviews includes:
- Seller service-related comments
- Order and shipping feedback
- Packaging information
- Shipping cost and speed comments
- Repetitive text or spam
- Pricing or availability comments
- Unsupported languages
- Private information
- Profanity or inappropriate content
- External links
- Promotional content
Any buyer can review products on Amazon, regardless of where they purchased them. Products bought on Amazon receive a "Verified Purchase" badge.
For requesting reviews, use the "Request a review" feature on the Order Details page. Amazon systems also automatically request reviews on your behalf.
For more information, please visit:
1. Help pages on Seller Central:
- Customer product reviews
- Customer product reviews policies
- Answers to Questions about Product Reviews
- Communication Guidelines
2. Guidelines pages on Amazon:
Amazon Customer Product Reviews
Customer Product reviews allow buyers to share their opinions about products with the Amazon community.
Important Note: Customer reviews do not affect your seller performance metrics. Only seller feedback impacts these metrics.
Reviews are only removed when they violate Community Guidelines, when the reviewer removes them, when multiple products were incorrectly listed as the same product, or when unusual review behaviour is detected.
You can report violations through the use the Report abuse link next to the review to report it or sending an email to reviews-help@amazon.co.uk.
Include a short, concise explanation of why you believe the Customer Reviews are in violation of Amazon policies and a link to the product in question. You can report multiple Customer Reviews in the same email.
The content not permitted in reviews includes:
- Seller service-related comments
- Order and shipping feedback
- Packaging information
- Shipping cost and speed comments
- Repetitive text or spam
- Pricing or availability comments
- Unsupported languages
- Private information
- Profanity or inappropriate content
- External links
- Promotional content
Any buyer can review products on Amazon, regardless of where they purchased them. Products bought on Amazon receive a "Verified Purchase" badge.
For requesting reviews, use the "Request a review" feature on the Order Details page. Amazon systems also automatically request reviews on your behalf.
For more information, please visit:
1. Help pages on Seller Central:
- Customer product reviews
- Customer product reviews policies
- Answers to Questions about Product Reviews
- Communication Guidelines
2. Guidelines pages on Amazon:
6 replies
Seller_ZVAz3d5lZuGid
"Any buyer can review products on Amazon, regardless of where they purchased them. "
That seems a very bizarre notion to me ? - why accept reviews if they did not buy from Amazon ?.....and then there are the reviews for 'unverified purchase'. That can just lead to competitors selling the same products leaving false/fake reviews just to get back at other sellers.
Seller_M2Il1yiayMfjp
How long should we wait for a response from the email ??
I have tried the "report abuse" link and they never get removed even if they are in violation to amazon terms
Seller_M2Il1yiayMfjp
@Ezra_Amazon
I have created several cases today regarding the violations that are against amazon TOS for reviews from customers
All the Cases I have Filed have had the same templated responce telling me to report the review this doesnt have the reviews removed and I have specific reasons why some should be removed for example
11043049722
Case ID above
Amazon don't allow comments about availability at a specific store. The purpose of the community is to share product-specific feedback that will be relevant to all other customers.
The review comments on the price of the product in a way that is not relevant to all customers, suggesting a comparison to a specific store (poundland), which violates the guidelines regarding comments about availability. additionally, the review implies a promotional suggestion to go to another store for a better product, which can be seen as a conflict of interest.
The review should be removed but I get a generic responce the reporting buttons do nothing , I need a better way or actual help from seller support as im getting nowhere and its very frustrating
Seller_M2Il1yiayMfjp
Hi
I thought it would have been against amazons terms to promote another store in a review
Is there a way I can contact this team directly ?
I have treid the email above and had no repsonce
