Hi everyone,

I listed a product as FBM without having the stock on hand, thinking it wouldn’t be an issue since my supplier is only a 10–15 minute drive away. My plan was to purchase the item when an order came in.

Sure enough, I got an order, so I went out, bought the item, and returned to fulfill it, only to realize the order was going to Ireland. Due to the high shipping cost, I decided to cancel the order. I didn’t ship the item or fulfill any orders for this listing.

Later that same evening, I received an inauthentic item claim on that product, even though I never shipped or sold a single unit. I submitted the invoice from the purchase I made that day, but Amazon rejected it. I don’t have any additional documentation to provide, and all my appeals have been unsuccessful.

To make things worse, I also have FBA inventory that's completely unrelated to this product, and Amazon won’t let me remove it. Support keeps sending me in circles with no clear resolution.

Has anyone dealt with something like this before? What should I do next?

Thanks.

(For the record, the invoice I have is from the direct official distributers of the brand that I was selling)