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Seller_uMB9b9Gwb0Vge

Out of Stock / Inactive - Total lack of Support

I have had a line item in stock and active in FBA for over two months up until this morning when it is suddenly Out of Stock / Inactive.

I phone support to be told it was a mistake and it’s now reserved. Then directly underneath a contradiction saying it’s not reserved and will be available for sale soon.

I called back and voiced my concerns over the lack of consistent messaging and confusion to then be told it’s being sidelined for further processing . I have been given no indication of how long this will take and am loosing sales. As a new seller I am completely frustrated with the poor communication from support.

Can anyone shed some light on whether they have experienced the same and what the outcome was?

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4 replies
Tags:Inventory, Missing
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user profile
Seller_uMB9b9Gwb0Vge

Out of Stock / Inactive - Total lack of Support

I have had a line item in stock and active in FBA for over two months up until this morning when it is suddenly Out of Stock / Inactive.

I phone support to be told it was a mistake and it’s now reserved. Then directly underneath a contradiction saying it’s not reserved and will be available for sale soon.

I called back and voiced my concerns over the lack of consistent messaging and confusion to then be told it’s being sidelined for further processing . I have been given no indication of how long this will take and am loosing sales. As a new seller I am completely frustrated with the poor communication from support.

Can anyone shed some light on whether they have experienced the same and what the outcome was?

Tags:Inventory, Missing
00
20 views
4 replies
Reply
4 replies
user profile
Ezra_Amazon

Hello @Seller_uMB9b9Gwb0Vge,

Checking internally, I see the listing is active back with units available for sale. I understand that this issue is now resolved correct? Can you confirm?

Thanks and sorry for the delay reply. Ezra

00
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user profile
Seller_uMB9b9Gwb0Vge

Out of Stock / Inactive - Total lack of Support

I have had a line item in stock and active in FBA for over two months up until this morning when it is suddenly Out of Stock / Inactive.

I phone support to be told it was a mistake and it’s now reserved. Then directly underneath a contradiction saying it’s not reserved and will be available for sale soon.

I called back and voiced my concerns over the lack of consistent messaging and confusion to then be told it’s being sidelined for further processing . I have been given no indication of how long this will take and am loosing sales. As a new seller I am completely frustrated with the poor communication from support.

Can anyone shed some light on whether they have experienced the same and what the outcome was?

20 views
4 replies
Tags:Inventory, Missing
00
Reply
user profile
Seller_uMB9b9Gwb0Vge

Out of Stock / Inactive - Total lack of Support

I have had a line item in stock and active in FBA for over two months up until this morning when it is suddenly Out of Stock / Inactive.

I phone support to be told it was a mistake and it’s now reserved. Then directly underneath a contradiction saying it’s not reserved and will be available for sale soon.

I called back and voiced my concerns over the lack of consistent messaging and confusion to then be told it’s being sidelined for further processing . I have been given no indication of how long this will take and am loosing sales. As a new seller I am completely frustrated with the poor communication from support.

Can anyone shed some light on whether they have experienced the same and what the outcome was?

Tags:Inventory, Missing
00
20 views
4 replies
Reply
user profile

Out of Stock / Inactive - Total lack of Support

by Seller_uMB9b9Gwb0Vge

I have had a line item in stock and active in FBA for over two months up until this morning when it is suddenly Out of Stock / Inactive.

I phone support to be told it was a mistake and it’s now reserved. Then directly underneath a contradiction saying it’s not reserved and will be available for sale soon.

I called back and voiced my concerns over the lack of consistent messaging and confusion to then be told it’s being sidelined for further processing . I have been given no indication of how long this will take and am loosing sales. As a new seller I am completely frustrated with the poor communication from support.

Can anyone shed some light on whether they have experienced the same and what the outcome was?

Tags:Inventory, Missing
00
20 views
4 replies
Reply
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Ezra_Amazon

Hello @Seller_uMB9b9Gwb0Vge,

Checking internally, I see the listing is active back with units available for sale. I understand that this issue is now resolved correct? Can you confirm?

Thanks and sorry for the delay reply. Ezra

00
Follow this discussion to be notified of new activity
user profile
Ezra_Amazon

Hello @Seller_uMB9b9Gwb0Vge,

Checking internally, I see the listing is active back with units available for sale. I understand that this issue is now resolved correct? Can you confirm?

Thanks and sorry for the delay reply. Ezra

00
user profile
Ezra_Amazon

Hello @Seller_uMB9b9Gwb0Vge,

Checking internally, I see the listing is active back with units available for sale. I understand that this issue is now resolved correct? Can you confirm?

Thanks and sorry for the delay reply. Ezra

00
Reply
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