SAFE-T Claim Denied Despite Evidence – Requesting Escalation
Hi all,
I’m hoping a community moderator or another experienced seller can help with this. I’ve had a SAFE-T claim (ID: 92805-47851-4618652, Order ID: 204-1646829-9429106) denied despite meeting Amazon’s reimbursement criteria.
The item was returned damaged and unsellable.
We provided a written statement from the manufacturer (SunnCamp) confirming it was not a fault, but customer misuse (likely tripping over a guyline).
This falls under Use Case #2: “The item was damaged by the customer and returned in unsellable condition.”
The SAFE-T team replied with a generic final denial and refused to address the evidence.
Seller Support also refused to escalate further and redirected me to closed channels. I know from experience that moderators here have been able to flag mishandled SAFE-T decisions when sellers have done everything right.
Could someone please escalate this internally or advise how I can get this reviewed properly?
Many thanks,
Gavin
SAFE-T Claim Denied Despite Evidence – Requesting Escalation
Hi all,
I’m hoping a community moderator or another experienced seller can help with this. I’ve had a SAFE-T claim (ID: 92805-47851-4618652, Order ID: 204-1646829-9429106) denied despite meeting Amazon’s reimbursement criteria.
The item was returned damaged and unsellable.
We provided a written statement from the manufacturer (SunnCamp) confirming it was not a fault, but customer misuse (likely tripping over a guyline).
This falls under Use Case #2: “The item was damaged by the customer and returned in unsellable condition.”
The SAFE-T team replied with a generic final denial and refused to address the evidence.
Seller Support also refused to escalate further and redirected me to closed channels. I know from experience that moderators here have been able to flag mishandled SAFE-T decisions when sellers have done everything right.
Could someone please escalate this internally or advise how I can get this reviewed properly?
Many thanks,
Gavin
4 replies
Seller_ZVAz3d5lZuGid
For a forum mod to look at this you need to tag them in to your post, otherwise they will never see it.
Christine_Amazon
Hi @Seller_PoOa3AmGesZAn
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
