PROBLEMS with setting the account
Hello everybody! Someone please help. I am struggling to set the account. From Amazon asked some extra-translated business documents. But until we fixed it, everything is restricted - even the options to add the new documents. From the other side, they charge us every month. We got support, but they don't answer from 1 week. Is anyone has experience with that issue?
PROBLEMS with setting the account
Hello everybody! Someone please help. I am struggling to set the account. From Amazon asked some extra-translated business documents. But until we fixed it, everything is restricted - even the options to add the new documents. From the other side, they charge us every month. We got support, but they don't answer from 1 week. Is anyone has experience with that issue?
4 replies
Seller_ZVAz3d5lZuGid
So you do not pay the monthly fee, you need to downgrade to the individual selling PLAN (not individual account), until your account is fully verified. I assume that as you are having to submit translated documents, that you are not in UK ?
Roberto_Amazon
Hello! @Seller_iuTf2M5WZa1pX
Thank you for using the Forums. Based on the information visible to me, it seems there is mismatch between the information you provided in the seller central and the documents being uploaded, until that is fixed, you can follow @Seller_ZVAz3d5lZuGid's advice to downgrade to an individual account.
Regards,
Roberto
