How to Make the Most of the Forums
For those of you just joining us, welcome to our corner of the Amazon universe! To our long-time members, we appreciate your continued engagement and for helping make this community.
You might be wondering, What exactly does the Seller Forums Team do? and How can the Forums actually benefit me? Let me break it down.
We’re constantly looking for new ways to provide education, support, and opportunities to connect, whether it's with other sellers or with the broader Amazon team. We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon. That’s where we come in.
When you start a thread, you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible.
If you’ve already exhausted your escalation options and still haven’t found a resolution, simply share your Case ID and details with us, and our Community Managers will do their best to help.
Concerned about sharing your information on the Forums? You’re in good hands. Only Amazon team members can access your personal details or case information, and we treat everything with the utmost confidentiality and care. Our goal is to help, not hinder.
While we can’t guarantee to resolve every issue or share all of Amazon’s internal processes, we are always here to be your advocates and support your journey to success.
So, what could make the Forums more valuable for you? What would make you feel more confident and excited to reach out?
Let’s make this space even better together. Warmly,
Ezra!
How to Make the Most of the Forums
For those of you just joining us, welcome to our corner of the Amazon universe! To our long-time members, we appreciate your continued engagement and for helping make this community.
You might be wondering, What exactly does the Seller Forums Team do? and How can the Forums actually benefit me? Let me break it down.
We’re constantly looking for new ways to provide education, support, and opportunities to connect, whether it's with other sellers or with the broader Amazon team. We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon. That’s where we come in.
When you start a thread, you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible.
If you’ve already exhausted your escalation options and still haven’t found a resolution, simply share your Case ID and details with us, and our Community Managers will do their best to help.
Concerned about sharing your information on the Forums? You’re in good hands. Only Amazon team members can access your personal details or case information, and we treat everything with the utmost confidentiality and care. Our goal is to help, not hinder.
While we can’t guarantee to resolve every issue or share all of Amazon’s internal processes, we are always here to be your advocates and support your journey to success.
So, what could make the Forums more valuable for you? What would make you feel more confident and excited to reach out?
Let’s make this space even better together. Warmly,
Ezra!
0 replies
Seller_Fg2fqaWOnEtha
Let's be constructive here, I am thankful to mods for solving our little problems caused by a not very perfect system, but personally I would like to have more of a two way conversation with Amazon. It's in the interest of sellers, Amazon and their customers that some areas are improved.
There are many areas that need improvement
A-Z claims
the email warning customers that their order might be lost (my last A-Z was someone who didn't say they didn't receive their item but that Amazon wrote to them to say it was lost. According to RM it was delivered.)
inability to make changes to listings even when they are obviously wrong and misleading, it's a lose lose for everyone at the moment. Customer buy item X and gets Y, asks for a refund, seller loses out and Amazon looks unprofessional and you have an angry customer. Is that really want Amazon want?
and so on.
I would like the mods or Community Managers tell us if our feedback has been taken seriously and if Amazon plans to improve some areas. At the moment, it really feels like we are talking to the wall, mods acknowledge the issue, solve that case and that's it, while we all know it's the system that is not working and the same thing is going to happen again and again. I know that many sellers will say that it's pointless as Amazon will never listen. I tend to agree, I feel like I am having a conversation with a deity, I talk but I never hear an answer. At the same time, I am not a fatalist and I believe that anything can be improved if there is the will to do it.
Seller_QuM1AZgzfU9x4
You should probably remove this part. When you made the change to the forum you linked a seller's details to their username for any forum user to see. For sole traders it is still broadly true, but not for a lot of limited companies.
Seller_VpTps3nNkV8hZ
You could help by changing the default settings so we don't get multiple posts when a problem turns up for multiple sellers, just as an example.
Default should be latest activity rather than "recommended in the last 3 months".
Seller_GPLxAbyNPI33I
"We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon"
TRY 100% OF THE TIME
Instead of employing people with pigeon English, employ staff that understand the language & have common sense sort out problems instead of adhering to scripture!
Seller_KlbXZHzQGSDZv
Hi Ezra thanks for the post.As has been mentioned, but asked to be removed, the losing of anominity on the forums has effectively killed what was an informative place. You lost your top contributer who was always there with GOOD advice and many other have since stoped posting. Its not unusual to see a post with no replies 4-5 days in.
London link has hit on several of my pet hates as well, Regularly have emails from people saying amazon say i should claim but the item has allready arrived or worse get the straight non arrived claim which even if it has arrived if there is no proof you know your gonna lose so pay the refund and start the cumbersome process of claiming with RM. People dont need to be encouraged to claim you get enough fraud claims on here from people who have learnt from ticktok or youtube how to get free stuff on amazon.
Altering adverts on here. Somehow [Moderator Edit: removed inappropriate commentary] sellers seam to be able to change a complete ad for something else, hijacking an ad for its reviews and feedback scotres to start a fraudulant sales pitch, but try to alter a an obviously incorrct title and unless your the brand owner (on many cases its not a brand owner just a figment of someones imagination) there are so many hoops to jump through including getting some one who gives a hoot in seller support to start with.
prime example
https://www.amazon.co.uk/dp/B07TS8WQVP
Tried several times to get a load of these altered to no avail now just sell them elsewhere cause no one finds them on Amazon because the title is incorrect.
Whilst on that subject your search engine algorithym (sp) could do with a tune up run a search in general amazon to try and find an item and you get 1000's of items that have nothing to do with the search terms but have been paid to be up top in thesearches.
my2p worth for the day now back to my orders
Tim
The Stitchery Dorset
Seller_RAXEWLxQ2dbmN
Purely on a technical note regarding the forum itself (and echoing what others have said) please get rid of nested replies and instead display all replies in order of posting times.
As it stands, it is almost impossible to find the latest 'replies to replies' on longer threads. They can be found, but only by wasting a lot of time that could be better spent elsewhere.
I know this is probably a pointless plea as the UK Amazon forum appears to be part of a worldwide system. Change will only come - presumably - if and when Amazon central allows it. :(
Seller_KBCvmRKLx6ft0
"you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible."
Really? I don't think I've had a response from a Mod on any of the threads I've started.
Seller_ZVAz3d5lZuGid
@Ezra_Amazon- just to 100% agree with @Seller_RAXEWLxQ2dbmNpost regarding the nested replies - this is probably the worst thing that could have been done when the format of the forum changed. Posts/replies are missed, there is lack of continuity and just not user-friendly.
I am always amazed at the number of posts that get absolutely no replies at all (which I don't ever really recall in the past particularly), and whilst we all understand that it is not possible for you to read every single thread, sometimes the issues posted are so complicated, and unless the poster knows how to tag in one of the 'Community Managers' they will get nowhere. I have posted several times how to do it, but often those posts get lost in the 'nested' replies ! As said, posts would be much easier to see if all done in chronological order, ie. in order of posting !
Seller_fLJ3Hdgrt17Ze
Hello Ezra , Happy New Year to all! Wishing you health, happiness, and success in 2025! As long as we stay united and focused, we can tackle any challenges that come our way.
I want to highlight something that’s crucial for all of us: Seller Support. It's the lifeline of every business. We’ve been around for a while now, and my first priority will always be to improve the support system that keeps our businesses running.
We need more than just forums to share stories and vent; we need real solutions to the issues that impact our daily operations. Seller support should be a focus, especially when sellers are facing operational challenges that directly affect their livelihoods. For the last two weeks, I’ve been struggling with an issue . Despite all my experience (12 years in the industry), could not make progress. As a last option - I’ve opened case , spoken with five different support agents over the phone, and still no solution. Seller support is very busy to close the case instead of solving the issues . It feels like they’re still learning how to handle day-to-day operational problems. Like - Being a seller is like being the football in the middle of the field, while seller support is still trying to figure out how to kick the ball.
And don’t get me started on the A-Z claims process. It used to be a safeguard for sellers, but now it feels completely out of line with Amazon's own policies. A-Z claims are supposed to offer protection for both buyers and sellers, but it seems like the focus has shifted entirely toward buyer protection. Amazon used to refund sellers when tracking showed delivery, but now, even if the tracking is marked as delivered and signed for by the customer, we're still left in the lurch. It feels like there’s been a drastic shift in policies, with no clear direction on how to handle these issues.
A-Z team quote : [ No Idea protection for sellers HOW ]
" In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate. "
It’s disappointing to see the focus shifting away from solving real seller problems and instead getting lost in forums and policy changes. As sellers, we need support first, because survival comes before luxury. Improvements in seller support should be Amazon’s top priority if they truly care about the health of our businesses.
Forums and discussions are nice, but fixing the system that helps us run our businesses is far more critical. Let’s make sure seller support gets the attention it deserves — because without it, we’re all just struggling to survive
Happy New Year to all!
Seller_7QhHTZattBt4J
Hi Ezra,
Great post, just what I was looking for.
This is my post from a week ago, 6 views and no replies. Is there any chance you could have a look please, we are really struggling.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/1cc3ea0b-0034-49a0-ab93-492b9e935a52?postId=1cc3ea0b-0034-49a0-ab93-492b9e935a52
Thanks a million,
Helen
How to Make the Most of the Forums
For those of you just joining us, welcome to our corner of the Amazon universe! To our long-time members, we appreciate your continued engagement and for helping make this community.
You might be wondering, What exactly does the Seller Forums Team do? and How can the Forums actually benefit me? Let me break it down.
We’re constantly looking for new ways to provide education, support, and opportunities to connect, whether it's with other sellers or with the broader Amazon team. We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon. That’s where we come in.
When you start a thread, you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible.
If you’ve already exhausted your escalation options and still haven’t found a resolution, simply share your Case ID and details with us, and our Community Managers will do their best to help.
Concerned about sharing your information on the Forums? You’re in good hands. Only Amazon team members can access your personal details or case information, and we treat everything with the utmost confidentiality and care. Our goal is to help, not hinder.
While we can’t guarantee to resolve every issue or share all of Amazon’s internal processes, we are always here to be your advocates and support your journey to success.
So, what could make the Forums more valuable for you? What would make you feel more confident and excited to reach out?
Let’s make this space even better together. Warmly,
Ezra!
How to Make the Most of the Forums
For those of you just joining us, welcome to our corner of the Amazon universe! To our long-time members, we appreciate your continued engagement and for helping make this community.
You might be wondering, What exactly does the Seller Forums Team do? and How can the Forums actually benefit me? Let me break it down.
We’re constantly looking for new ways to provide education, support, and opportunities to connect, whether it's with other sellers or with the broader Amazon team. We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon. That’s where we come in.
When you start a thread, you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible.
If you’ve already exhausted your escalation options and still haven’t found a resolution, simply share your Case ID and details with us, and our Community Managers will do their best to help.
Concerned about sharing your information on the Forums? You’re in good hands. Only Amazon team members can access your personal details or case information, and we treat everything with the utmost confidentiality and care. Our goal is to help, not hinder.
While we can’t guarantee to resolve every issue or share all of Amazon’s internal processes, we are always here to be your advocates and support your journey to success.
So, what could make the Forums more valuable for you? What would make you feel more confident and excited to reach out?
Let’s make this space even better together. Warmly,
Ezra!
How to Make the Most of the Forums
For those of you just joining us, welcome to our corner of the Amazon universe! To our long-time members, we appreciate your continued engagement and for helping make this community.
You might be wondering, What exactly does the Seller Forums Team do? and How can the Forums actually benefit me? Let me break it down.
We’re constantly looking for new ways to provide education, support, and opportunities to connect, whether it's with other sellers or with the broader Amazon team. We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon. That’s where we come in.
When you start a thread, you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible.
If you’ve already exhausted your escalation options and still haven’t found a resolution, simply share your Case ID and details with us, and our Community Managers will do their best to help.
Concerned about sharing your information on the Forums? You’re in good hands. Only Amazon team members can access your personal details or case information, and we treat everything with the utmost confidentiality and care. Our goal is to help, not hinder.
While we can’t guarantee to resolve every issue or share all of Amazon’s internal processes, we are always here to be your advocates and support your journey to success.
So, what could make the Forums more valuable for you? What would make you feel more confident and excited to reach out?
Let’s make this space even better together. Warmly,
Ezra!
0 replies
0 replies
Seller_Fg2fqaWOnEtha
Let's be constructive here, I am thankful to mods for solving our little problems caused by a not very perfect system, but personally I would like to have more of a two way conversation with Amazon. It's in the interest of sellers, Amazon and their customers that some areas are improved.
There are many areas that need improvement
A-Z claims
the email warning customers that their order might be lost (my last A-Z was someone who didn't say they didn't receive their item but that Amazon wrote to them to say it was lost. According to RM it was delivered.)
inability to make changes to listings even when they are obviously wrong and misleading, it's a lose lose for everyone at the moment. Customer buy item X and gets Y, asks for a refund, seller loses out and Amazon looks unprofessional and you have an angry customer. Is that really want Amazon want?
and so on.
I would like the mods or Community Managers tell us if our feedback has been taken seriously and if Amazon plans to improve some areas. At the moment, it really feels like we are talking to the wall, mods acknowledge the issue, solve that case and that's it, while we all know it's the system that is not working and the same thing is going to happen again and again. I know that many sellers will say that it's pointless as Amazon will never listen. I tend to agree, I feel like I am having a conversation with a deity, I talk but I never hear an answer. At the same time, I am not a fatalist and I believe that anything can be improved if there is the will to do it.
Seller_QuM1AZgzfU9x4
You should probably remove this part. When you made the change to the forum you linked a seller's details to their username for any forum user to see. For sole traders it is still broadly true, but not for a lot of limited companies.
Seller_VpTps3nNkV8hZ
You could help by changing the default settings so we don't get multiple posts when a problem turns up for multiple sellers, just as an example.
Default should be latest activity rather than "recommended in the last 3 months".
Seller_GPLxAbyNPI33I
"We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon"
TRY 100% OF THE TIME
Instead of employing people with pigeon English, employ staff that understand the language & have common sense sort out problems instead of adhering to scripture!
Seller_KlbXZHzQGSDZv
Hi Ezra thanks for the post.As has been mentioned, but asked to be removed, the losing of anominity on the forums has effectively killed what was an informative place. You lost your top contributer who was always there with GOOD advice and many other have since stoped posting. Its not unusual to see a post with no replies 4-5 days in.
London link has hit on several of my pet hates as well, Regularly have emails from people saying amazon say i should claim but the item has allready arrived or worse get the straight non arrived claim which even if it has arrived if there is no proof you know your gonna lose so pay the refund and start the cumbersome process of claiming with RM. People dont need to be encouraged to claim you get enough fraud claims on here from people who have learnt from ticktok or youtube how to get free stuff on amazon.
Altering adverts on here. Somehow [Moderator Edit: removed inappropriate commentary] sellers seam to be able to change a complete ad for something else, hijacking an ad for its reviews and feedback scotres to start a fraudulant sales pitch, but try to alter a an obviously incorrct title and unless your the brand owner (on many cases its not a brand owner just a figment of someones imagination) there are so many hoops to jump through including getting some one who gives a hoot in seller support to start with.
prime example
https://www.amazon.co.uk/dp/B07TS8WQVP
Tried several times to get a load of these altered to no avail now just sell them elsewhere cause no one finds them on Amazon because the title is incorrect.
Whilst on that subject your search engine algorithym (sp) could do with a tune up run a search in general amazon to try and find an item and you get 1000's of items that have nothing to do with the search terms but have been paid to be up top in thesearches.
my2p worth for the day now back to my orders
Tim
The Stitchery Dorset
Seller_RAXEWLxQ2dbmN
Purely on a technical note regarding the forum itself (and echoing what others have said) please get rid of nested replies and instead display all replies in order of posting times.
As it stands, it is almost impossible to find the latest 'replies to replies' on longer threads. They can be found, but only by wasting a lot of time that could be better spent elsewhere.
I know this is probably a pointless plea as the UK Amazon forum appears to be part of a worldwide system. Change will only come - presumably - if and when Amazon central allows it. :(
Seller_KBCvmRKLx6ft0
"you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible."
Really? I don't think I've had a response from a Mod on any of the threads I've started.
Seller_ZVAz3d5lZuGid
@Ezra_Amazon- just to 100% agree with @Seller_RAXEWLxQ2dbmNpost regarding the nested replies - this is probably the worst thing that could have been done when the format of the forum changed. Posts/replies are missed, there is lack of continuity and just not user-friendly.
I am always amazed at the number of posts that get absolutely no replies at all (which I don't ever really recall in the past particularly), and whilst we all understand that it is not possible for you to read every single thread, sometimes the issues posted are so complicated, and unless the poster knows how to tag in one of the 'Community Managers' they will get nowhere. I have posted several times how to do it, but often those posts get lost in the 'nested' replies ! As said, posts would be much easier to see if all done in chronological order, ie. in order of posting !
Seller_fLJ3Hdgrt17Ze
Hello Ezra , Happy New Year to all! Wishing you health, happiness, and success in 2025! As long as we stay united and focused, we can tackle any challenges that come our way.
I want to highlight something that’s crucial for all of us: Seller Support. It's the lifeline of every business. We’ve been around for a while now, and my first priority will always be to improve the support system that keeps our businesses running.
We need more than just forums to share stories and vent; we need real solutions to the issues that impact our daily operations. Seller support should be a focus, especially when sellers are facing operational challenges that directly affect their livelihoods. For the last two weeks, I’ve been struggling with an issue . Despite all my experience (12 years in the industry), could not make progress. As a last option - I’ve opened case , spoken with five different support agents over the phone, and still no solution. Seller support is very busy to close the case instead of solving the issues . It feels like they’re still learning how to handle day-to-day operational problems. Like - Being a seller is like being the football in the middle of the field, while seller support is still trying to figure out how to kick the ball.
And don’t get me started on the A-Z claims process. It used to be a safeguard for sellers, but now it feels completely out of line with Amazon's own policies. A-Z claims are supposed to offer protection for both buyers and sellers, but it seems like the focus has shifted entirely toward buyer protection. Amazon used to refund sellers when tracking showed delivery, but now, even if the tracking is marked as delivered and signed for by the customer, we're still left in the lurch. It feels like there’s been a drastic shift in policies, with no clear direction on how to handle these issues.
A-Z team quote : [ No Idea protection for sellers HOW ]
" In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate. "
It’s disappointing to see the focus shifting away from solving real seller problems and instead getting lost in forums and policy changes. As sellers, we need support first, because survival comes before luxury. Improvements in seller support should be Amazon’s top priority if they truly care about the health of our businesses.
Forums and discussions are nice, but fixing the system that helps us run our businesses is far more critical. Let’s make sure seller support gets the attention it deserves — because without it, we’re all just struggling to survive
Happy New Year to all!
Seller_7QhHTZattBt4J
Hi Ezra,
Great post, just what I was looking for.
This is my post from a week ago, 6 views and no replies. Is there any chance you could have a look please, we are really struggling.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/1cc3ea0b-0034-49a0-ab93-492b9e935a52?postId=1cc3ea0b-0034-49a0-ab93-492b9e935a52
Thanks a million,
Helen
Seller_Fg2fqaWOnEtha
Let's be constructive here, I am thankful to mods for solving our little problems caused by a not very perfect system, but personally I would like to have more of a two way conversation with Amazon. It's in the interest of sellers, Amazon and their customers that some areas are improved.
There are many areas that need improvement
A-Z claims
the email warning customers that their order might be lost (my last A-Z was someone who didn't say they didn't receive their item but that Amazon wrote to them to say it was lost. According to RM it was delivered.)
inability to make changes to listings even when they are obviously wrong and misleading, it's a lose lose for everyone at the moment. Customer buy item X and gets Y, asks for a refund, seller loses out and Amazon looks unprofessional and you have an angry customer. Is that really want Amazon want?
and so on.
I would like the mods or Community Managers tell us if our feedback has been taken seriously and if Amazon plans to improve some areas. At the moment, it really feels like we are talking to the wall, mods acknowledge the issue, solve that case and that's it, while we all know it's the system that is not working and the same thing is going to happen again and again. I know that many sellers will say that it's pointless as Amazon will never listen. I tend to agree, I feel like I am having a conversation with a deity, I talk but I never hear an answer. At the same time, I am not a fatalist and I believe that anything can be improved if there is the will to do it.
Seller_Fg2fqaWOnEtha
Let's be constructive here, I am thankful to mods for solving our little problems caused by a not very perfect system, but personally I would like to have more of a two way conversation with Amazon. It's in the interest of sellers, Amazon and their customers that some areas are improved.
There are many areas that need improvement
A-Z claims
the email warning customers that their order might be lost (my last A-Z was someone who didn't say they didn't receive their item but that Amazon wrote to them to say it was lost. According to RM it was delivered.)
inability to make changes to listings even when they are obviously wrong and misleading, it's a lose lose for everyone at the moment. Customer buy item X and gets Y, asks for a refund, seller loses out and Amazon looks unprofessional and you have an angry customer. Is that really want Amazon want?
and so on.
I would like the mods or Community Managers tell us if our feedback has been taken seriously and if Amazon plans to improve some areas. At the moment, it really feels like we are talking to the wall, mods acknowledge the issue, solve that case and that's it, while we all know it's the system that is not working and the same thing is going to happen again and again. I know that many sellers will say that it's pointless as Amazon will never listen. I tend to agree, I feel like I am having a conversation with a deity, I talk but I never hear an answer. At the same time, I am not a fatalist and I believe that anything can be improved if there is the will to do it.
Seller_QuM1AZgzfU9x4
You should probably remove this part. When you made the change to the forum you linked a seller's details to their username for any forum user to see. For sole traders it is still broadly true, but not for a lot of limited companies.
Seller_QuM1AZgzfU9x4
You should probably remove this part. When you made the change to the forum you linked a seller's details to their username for any forum user to see. For sole traders it is still broadly true, but not for a lot of limited companies.
Seller_VpTps3nNkV8hZ
You could help by changing the default settings so we don't get multiple posts when a problem turns up for multiple sellers, just as an example.
Default should be latest activity rather than "recommended in the last 3 months".
Seller_VpTps3nNkV8hZ
You could help by changing the default settings so we don't get multiple posts when a problem turns up for multiple sellers, just as an example.
Default should be latest activity rather than "recommended in the last 3 months".
Seller_GPLxAbyNPI33I
"We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon"
TRY 100% OF THE TIME
Instead of employing people with pigeon English, employ staff that understand the language & have common sense sort out problems instead of adhering to scripture!
Seller_GPLxAbyNPI33I
"We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon"
TRY 100% OF THE TIME
Instead of employing people with pigeon English, employ staff that understand the language & have common sense sort out problems instead of adhering to scripture!
Seller_KlbXZHzQGSDZv
Hi Ezra thanks for the post.As has been mentioned, but asked to be removed, the losing of anominity on the forums has effectively killed what was an informative place. You lost your top contributer who was always there with GOOD advice and many other have since stoped posting. Its not unusual to see a post with no replies 4-5 days in.
London link has hit on several of my pet hates as well, Regularly have emails from people saying amazon say i should claim but the item has allready arrived or worse get the straight non arrived claim which even if it has arrived if there is no proof you know your gonna lose so pay the refund and start the cumbersome process of claiming with RM. People dont need to be encouraged to claim you get enough fraud claims on here from people who have learnt from ticktok or youtube how to get free stuff on amazon.
Altering adverts on here. Somehow [Moderator Edit: removed inappropriate commentary] sellers seam to be able to change a complete ad for something else, hijacking an ad for its reviews and feedback scotres to start a fraudulant sales pitch, but try to alter a an obviously incorrct title and unless your the brand owner (on many cases its not a brand owner just a figment of someones imagination) there are so many hoops to jump through including getting some one who gives a hoot in seller support to start with.
prime example
https://www.amazon.co.uk/dp/B07TS8WQVP
Tried several times to get a load of these altered to no avail now just sell them elsewhere cause no one finds them on Amazon because the title is incorrect.
Whilst on that subject your search engine algorithym (sp) could do with a tune up run a search in general amazon to try and find an item and you get 1000's of items that have nothing to do with the search terms but have been paid to be up top in thesearches.
my2p worth for the day now back to my orders
Tim
The Stitchery Dorset
Seller_KlbXZHzQGSDZv
Hi Ezra thanks for the post.As has been mentioned, but asked to be removed, the losing of anominity on the forums has effectively killed what was an informative place. You lost your top contributer who was always there with GOOD advice and many other have since stoped posting. Its not unusual to see a post with no replies 4-5 days in.
London link has hit on several of my pet hates as well, Regularly have emails from people saying amazon say i should claim but the item has allready arrived or worse get the straight non arrived claim which even if it has arrived if there is no proof you know your gonna lose so pay the refund and start the cumbersome process of claiming with RM. People dont need to be encouraged to claim you get enough fraud claims on here from people who have learnt from ticktok or youtube how to get free stuff on amazon.
Altering adverts on here. Somehow [Moderator Edit: removed inappropriate commentary] sellers seam to be able to change a complete ad for something else, hijacking an ad for its reviews and feedback scotres to start a fraudulant sales pitch, but try to alter a an obviously incorrct title and unless your the brand owner (on many cases its not a brand owner just a figment of someones imagination) there are so many hoops to jump through including getting some one who gives a hoot in seller support to start with.
prime example
https://www.amazon.co.uk/dp/B07TS8WQVP
Tried several times to get a load of these altered to no avail now just sell them elsewhere cause no one finds them on Amazon because the title is incorrect.
Whilst on that subject your search engine algorithym (sp) could do with a tune up run a search in general amazon to try and find an item and you get 1000's of items that have nothing to do with the search terms but have been paid to be up top in thesearches.
my2p worth for the day now back to my orders
Tim
The Stitchery Dorset
Seller_RAXEWLxQ2dbmN
Purely on a technical note regarding the forum itself (and echoing what others have said) please get rid of nested replies and instead display all replies in order of posting times.
As it stands, it is almost impossible to find the latest 'replies to replies' on longer threads. They can be found, but only by wasting a lot of time that could be better spent elsewhere.
I know this is probably a pointless plea as the UK Amazon forum appears to be part of a worldwide system. Change will only come - presumably - if and when Amazon central allows it. :(
Seller_RAXEWLxQ2dbmN
Purely on a technical note regarding the forum itself (and echoing what others have said) please get rid of nested replies and instead display all replies in order of posting times.
As it stands, it is almost impossible to find the latest 'replies to replies' on longer threads. They can be found, but only by wasting a lot of time that could be better spent elsewhere.
I know this is probably a pointless plea as the UK Amazon forum appears to be part of a worldwide system. Change will only come - presumably - if and when Amazon central allows it. :(
Seller_KBCvmRKLx6ft0
"you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible."
Really? I don't think I've had a response from a Mod on any of the threads I've started.
Seller_KBCvmRKLx6ft0
"you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible."
Really? I don't think I've had a response from a Mod on any of the threads I've started.
Seller_ZVAz3d5lZuGid
@Ezra_Amazon- just to 100% agree with @Seller_RAXEWLxQ2dbmNpost regarding the nested replies - this is probably the worst thing that could have been done when the format of the forum changed. Posts/replies are missed, there is lack of continuity and just not user-friendly.
I am always amazed at the number of posts that get absolutely no replies at all (which I don't ever really recall in the past particularly), and whilst we all understand that it is not possible for you to read every single thread, sometimes the issues posted are so complicated, and unless the poster knows how to tag in one of the 'Community Managers' they will get nowhere. I have posted several times how to do it, but often those posts get lost in the 'nested' replies ! As said, posts would be much easier to see if all done in chronological order, ie. in order of posting !
Seller_ZVAz3d5lZuGid
@Ezra_Amazon- just to 100% agree with @Seller_RAXEWLxQ2dbmNpost regarding the nested replies - this is probably the worst thing that could have been done when the format of the forum changed. Posts/replies are missed, there is lack of continuity and just not user-friendly.
I am always amazed at the number of posts that get absolutely no replies at all (which I don't ever really recall in the past particularly), and whilst we all understand that it is not possible for you to read every single thread, sometimes the issues posted are so complicated, and unless the poster knows how to tag in one of the 'Community Managers' they will get nowhere. I have posted several times how to do it, but often those posts get lost in the 'nested' replies ! As said, posts would be much easier to see if all done in chronological order, ie. in order of posting !
Seller_fLJ3Hdgrt17Ze
Hello Ezra , Happy New Year to all! Wishing you health, happiness, and success in 2025! As long as we stay united and focused, we can tackle any challenges that come our way.
I want to highlight something that’s crucial for all of us: Seller Support. It's the lifeline of every business. We’ve been around for a while now, and my first priority will always be to improve the support system that keeps our businesses running.
We need more than just forums to share stories and vent; we need real solutions to the issues that impact our daily operations. Seller support should be a focus, especially when sellers are facing operational challenges that directly affect their livelihoods. For the last two weeks, I’ve been struggling with an issue . Despite all my experience (12 years in the industry), could not make progress. As a last option - I’ve opened case , spoken with five different support agents over the phone, and still no solution. Seller support is very busy to close the case instead of solving the issues . It feels like they’re still learning how to handle day-to-day operational problems. Like - Being a seller is like being the football in the middle of the field, while seller support is still trying to figure out how to kick the ball.
And don’t get me started on the A-Z claims process. It used to be a safeguard for sellers, but now it feels completely out of line with Amazon's own policies. A-Z claims are supposed to offer protection for both buyers and sellers, but it seems like the focus has shifted entirely toward buyer protection. Amazon used to refund sellers when tracking showed delivery, but now, even if the tracking is marked as delivered and signed for by the customer, we're still left in the lurch. It feels like there’s been a drastic shift in policies, with no clear direction on how to handle these issues.
A-Z team quote : [ No Idea protection for sellers HOW ]
" In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate. "
It’s disappointing to see the focus shifting away from solving real seller problems and instead getting lost in forums and policy changes. As sellers, we need support first, because survival comes before luxury. Improvements in seller support should be Amazon’s top priority if they truly care about the health of our businesses.
Forums and discussions are nice, but fixing the system that helps us run our businesses is far more critical. Let’s make sure seller support gets the attention it deserves — because without it, we’re all just struggling to survive
Happy New Year to all!
Seller_fLJ3Hdgrt17Ze
Hello Ezra , Happy New Year to all! Wishing you health, happiness, and success in 2025! As long as we stay united and focused, we can tackle any challenges that come our way.
I want to highlight something that’s crucial for all of us: Seller Support. It's the lifeline of every business. We’ve been around for a while now, and my first priority will always be to improve the support system that keeps our businesses running.
We need more than just forums to share stories and vent; we need real solutions to the issues that impact our daily operations. Seller support should be a focus, especially when sellers are facing operational challenges that directly affect their livelihoods. For the last two weeks, I’ve been struggling with an issue . Despite all my experience (12 years in the industry), could not make progress. As a last option - I’ve opened case , spoken with five different support agents over the phone, and still no solution. Seller support is very busy to close the case instead of solving the issues . It feels like they’re still learning how to handle day-to-day operational problems. Like - Being a seller is like being the football in the middle of the field, while seller support is still trying to figure out how to kick the ball.
And don’t get me started on the A-Z claims process. It used to be a safeguard for sellers, but now it feels completely out of line with Amazon's own policies. A-Z claims are supposed to offer protection for both buyers and sellers, but it seems like the focus has shifted entirely toward buyer protection. Amazon used to refund sellers when tracking showed delivery, but now, even if the tracking is marked as delivered and signed for by the customer, we're still left in the lurch. It feels like there’s been a drastic shift in policies, with no clear direction on how to handle these issues.
A-Z team quote : [ No Idea protection for sellers HOW ]
" In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate. "
It’s disappointing to see the focus shifting away from solving real seller problems and instead getting lost in forums and policy changes. As sellers, we need support first, because survival comes before luxury. Improvements in seller support should be Amazon’s top priority if they truly care about the health of our businesses.
Forums and discussions are nice, but fixing the system that helps us run our businesses is far more critical. Let’s make sure seller support gets the attention it deserves — because without it, we’re all just struggling to survive
Happy New Year to all!
Seller_7QhHTZattBt4J
Hi Ezra,
Great post, just what I was looking for.
This is my post from a week ago, 6 views and no replies. Is there any chance you could have a look please, we are really struggling.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/1cc3ea0b-0034-49a0-ab93-492b9e935a52?postId=1cc3ea0b-0034-49a0-ab93-492b9e935a52
Thanks a million,
Helen
Seller_7QhHTZattBt4J
Hi Ezra,
Great post, just what I was looking for.
This is my post from a week ago, 6 views and no replies. Is there any chance you could have a look please, we are really struggling.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/1cc3ea0b-0034-49a0-ab93-492b9e935a52?postId=1cc3ea0b-0034-49a0-ab93-492b9e935a52
Thanks a million,
Helen
