Frustrated with Lack of Support for Small Sellers – Unfair Refund with No Proof
Hi everyone,
I’m honestly feeling really disheartened. A buyer recently claimed my product arrived damaged and was refunded without ever returning the item or providing any proof of damage. I wrap all my products securely in padded bubble mailers — there’s no way it arrived damaged unless it was mishandled after delivery.
What’s worse is when I submitted a claim to Amazon for reimbursement, they flat-out denied it. I’ve asked multiple times for photos or any form of proof so I can pass it on to my business insurer — they just keep copy-pasting the same response: “We stand by our decision.” It’s like no one is actually reading what I’m saying.
The same buyer also left a 1-star review saying my product “smells of castor oil” — which is clearly stated in the listing. It just feels like sellers are at the mercy of unfair feedback and refund claims, and Amazon won’t lift a finger to protect us.
I’m a small business owner, working hard — doing everything myself, even while dealing with health issues and raising kids. This kind of treatment makes you wonder how long you can keep going.
Has anyone experienced something similar? Did you manage to get Amazon to actually look into it properly?
Frustrated with Lack of Support for Small Sellers – Unfair Refund with No Proof
Hi everyone,
I’m honestly feeling really disheartened. A buyer recently claimed my product arrived damaged and was refunded without ever returning the item or providing any proof of damage. I wrap all my products securely in padded bubble mailers — there’s no way it arrived damaged unless it was mishandled after delivery.
What’s worse is when I submitted a claim to Amazon for reimbursement, they flat-out denied it. I’ve asked multiple times for photos or any form of proof so I can pass it on to my business insurer — they just keep copy-pasting the same response: “We stand by our decision.” It’s like no one is actually reading what I’m saying.
The same buyer also left a 1-star review saying my product “smells of castor oil” — which is clearly stated in the listing. It just feels like sellers are at the mercy of unfair feedback and refund claims, and Amazon won’t lift a finger to protect us.
I’m a small business owner, working hard — doing everything myself, even while dealing with health issues and raising kids. This kind of treatment makes you wonder how long you can keep going.
Has anyone experienced something similar? Did you manage to get Amazon to actually look into it properly?
0 replies
Seller_ZVAz3d5lZuGid
You're fighting a losing battle - customer is king ! - You're right, they don't read every claim. You should have asked the customer to send you photos of the damage as proof, and taken it from there.
