Time to Take Action – Unfair A-to-Z Claims, Courier Negligence & No Protection for Sellers
Hi fellow sellers,
I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.
Over the past few months, I’ve dealt with multiple cases where:
Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).
Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.
Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.
Seller appeals were ignored or denied with copy-paste responses.
The only option left was to take court action just to recover the cost of lost goods and unfair refunds.
And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.
Enough is enough.
I’ve now written a formal letter to:
My local MP
The Department for Business and Trade
The Competition and Markets Authority (CMA)
And I’m reaching out to the Federation of Small Businesses (FSB)
📢 What I’m Asking:
We need legal reform to:
Hold platforms like Amazon accountable when they dismiss seller evidence.
Introduce independent dispute resolution, not just biased internal appeal systems.
Regulate courier services like Evri when they repeatedly fail to deliver properly.
Protect sellers from fraudulent buyers with a clear record of abuse.
Make platforms share liability — instead of pushing all the risk onto sellers.
👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.
Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.
Time to Take Action – Unfair A-to-Z Claims, Courier Negligence & No Protection for Sellers
Hi fellow sellers,
I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.
Over the past few months, I’ve dealt with multiple cases where:
Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).
Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.
Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.
Seller appeals were ignored or denied with copy-paste responses.
The only option left was to take court action just to recover the cost of lost goods and unfair refunds.
And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.
Enough is enough.
I’ve now written a formal letter to:
My local MP
The Department for Business and Trade
The Competition and Markets Authority (CMA)
And I’m reaching out to the Federation of Small Businesses (FSB)
📢 What I’m Asking:
We need legal reform to:
Hold platforms like Amazon accountable when they dismiss seller evidence.
Introduce independent dispute resolution, not just biased internal appeal systems.
Regulate courier services like Evri when they repeatedly fail to deliver properly.
Protect sellers from fraudulent buyers with a clear record of abuse.
Make platforms share liability — instead of pushing all the risk onto sellers.
👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.
Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.
0 replies
Seller_HwaQlgFnhSuGS
Done this already. Was told by MP that it was a private business agreement and nothing to do with Government.
Essentially I was told if you do not like the agreement then leave, which we are free to do at anytime.
Seller_p27bs0l5E6QqD
Agree completely.I never use anyone but Royal Mail but I recently ordered a gardening item.Evri couldn’t find us ,so it was in a van,but is now considered lost.My only advice to anyone is never use Evri.
Seller_6HXPDZ2n6YG3n
Let us know if any organisation responds to your email. I believe we're all experiencing the same issue. Also, be aware that the signature system hasn't been reliable since COVID, especially with Evri.
As you mentioned, parcels are often "left in insecure places", and relying on a signature doesn't change that. In fact, I tested Evri's signature system with CCTV footage. The delivery driver came to the door, signed for the parcel himself, left it outside without knocking, and walked away.
When orders are left outside like this, customers often claim the parcel was stolen and we have no way of knowing who's telling the truth.
Seller_Fg2fqaWOnEtha
Absolutely. I firmly believe it's time we form an association of online sellers. With a logo, a website, and a few active social media accounts, we can build a collective voice that carries far more weight than a handful of individuals sending emails or signing the odd petition that gets nowhere. The media is also far more likely to take notice.
I completely agree that we should never suffer in silence, we work hard and we are often let down by much larger companies. In my case, now it's Royal Mail that is driving me mad.
What happens behind a company’s closed doors must still comply with the laws of the land. And if those laws don’t yet protect small businesses, then it's the responsibility of our MPs to change that.
