Is there a problem with RM Tracked 48 tracking?
None of my T48 parcels from Monday and Tuesday are tracking. None of the usual receiving and delivery depot scans.
The T24s sent at the same time are all being scanned as expected.
The issue started Friday and Saturday with no scans at my regional depot, but began to scan once received at delivery depots. At the time put it down the major electrical storm Friday night affecting RMs systems here.
My regional depot is Rochester, Kent.
A little concerning as a low volume seller this could put a serious dent in my VTR.
Is there a problem with RM Tracked 48 tracking?
None of my T48 parcels from Monday and Tuesday are tracking. None of the usual receiving and delivery depot scans.
The T24s sent at the same time are all being scanned as expected.
The issue started Friday and Saturday with no scans at my regional depot, but began to scan once received at delivery depots. At the time put it down the major electrical storm Friday night affecting RMs systems here.
My regional depot is Rochester, Kent.
A little concerning as a low volume seller this could put a serious dent in my VTR.
0 replies
Seller_ZQyopdiwkUHOZ
Just checked 4 of ours. They all have the same issue. No tracking event showing at all. There must be a system wide problem. You'd think they'd have sent an email around about it.
Ours sent on Tuesday are showing a depot scan, though.
Christine_Amazon
Hi @Seller_FQHkqHJI5SqTh
Christine here.
In this case, we do recommend to contact directly Royal Mail in order for them to let you know if they are having any technical issue and if so, what's their estimated time frame for resolution.
Christine.
Seller_d8YGbIjNqwFxn
Most of mine from Monday are showing as delivered. Most of Tuesday's are showing in Transit
They all have the correct depot scan for me.
It may well be a regional issue if you are seeing no scans.
I have seen times where they are busy when they don't have an initial scan for a couple of days.
