Fighting Amazon’s Feedback System for Justice
I can't find a human review for a feedback policy violation. This is clearly against Amazon's policy, but my request was denied the moment I submitted the message below to the feedback management team.
The buyer didn’t contact us about any issues, and their order was delivered within the promised time frame. Despite this, they left the following feedback. The feedback doesn’t even reference the order they placed with us, and the buyer is not responding to my messages. Yet, the feedback is not being removed.
Has anyone had a similar experience? If so, how did you resolve it?
Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.
My response to feedback manager team 12:14 and same second got response of decline my request.
Dear Amazon Feedback Team,
I am writing to request a review of feedback left by a customer regarding their recent order. According to the tracking information, the order was successfully delivered on December 15th. Please find the tracking details below for your reference:
The feedback states that the delivery was repeatedly delayed and later marked as lost. However, the tracking details clearly show no such delays or issues. This discrepancy suggests that the customer may have confused our store with another seller, as the details in their feedback do not align with the facts of this order.
As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller. In this case, the feedback appears to be factually incorrect and unfairly impacts our seller performance metrics.
I kindly request that this feedback be reviewed and, if deemed appropriate, removed or revised to reflect the accurate circumstances of this transaction.
Thank you for your assistance in resolving this matter. Please let me know if you require any additional information.
Best regards,
Fighting Amazon’s Feedback System for Justice
I can't find a human review for a feedback policy violation. This is clearly against Amazon's policy, but my request was denied the moment I submitted the message below to the feedback management team.
The buyer didn’t contact us about any issues, and their order was delivered within the promised time frame. Despite this, they left the following feedback. The feedback doesn’t even reference the order they placed with us, and the buyer is not responding to my messages. Yet, the feedback is not being removed.
Has anyone had a similar experience? If so, how did you resolve it?
Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.
My response to feedback manager team 12:14 and same second got response of decline my request.
Dear Amazon Feedback Team,
I am writing to request a review of feedback left by a customer regarding their recent order. According to the tracking information, the order was successfully delivered on December 15th. Please find the tracking details below for your reference:
The feedback states that the delivery was repeatedly delayed and later marked as lost. However, the tracking details clearly show no such delays or issues. This discrepancy suggests that the customer may have confused our store with another seller, as the details in their feedback do not align with the facts of this order.
As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller. In this case, the feedback appears to be factually incorrect and unfairly impacts our seller performance metrics.
I kindly request that this feedback be reviewed and, if deemed appropriate, removed or revised to reflect the accurate circumstances of this transaction.
Thank you for your assistance in resolving this matter. Please let me know if you require any additional information.
Best regards,
27 replies
JiAlex_Amazon
Hello @Seller_6HXPDZ2n6YG3n
Following on your post. Could you provide us the case ID related to this feedback for me to have a look and see if we can have a second review?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_6HXPDZ2n6YG3n
HI JiAlex
Here is case id 10698794652
ID 10681552592
ID 10681598942
and order id : 205-3159811-7956350
I would like to highlight again " As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller"
After review the case with screenshots , customer messages, tracking id you will see this feedback not meant for me and yet case keep closing same second on feedback manager.
Also we didnt refund to customer anything because order has been delivered and also customer never asked refund. As mention on feedback if parcel has been lost but not demand refund?
Kind regards
Thanks
Seller_q02IFWVcXV5xc
What has probably happened here is the buyer is simply going by the notes on their order and isn't aware that the order was actually delivered on time and they believe it was lost,
Amazon make a habit of telling buyers their item is 'running late' then update it to say 'may be lost' when their information is entirely untrue,
In your case,since it was being sent to another person as a gift the buyer may not be aware their recipient already got it,
see this thread for example for the issues amazon are causing with their bogus messages to customers
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e?postId=d953bcb1-a3e7-44f1-be07-b7160f275015
Seller_6HXPDZ2n6YG3n
Hi
I don't think this is my case because the buyer's feedback is as follows:
In my tracking information, there are no signs of delays or loss. I also sent more than five messages to the buyer but have not received any response. I'm unsure if the issue lies with Amazon not delivering the messages or something else.
Buyer feedback : Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.
JiAlex_Amazon
Hello @Seller_6HXPDZ2n6YG3n
Thank you for the information provided, I will have a look and see if I can get a second review, and let you know for any final resolution.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n
I just received confirmation, feedback has been suppressed :)
Regards,
JiAlex
Seller_6HXPDZ2n6YG3n
Thank you very much for your help , there is any easy way to handle this situation? Mostly we stuck automated system and as you know effecting my sales Metrix and giving me unnecessary stress :(
Seller_6HXPDZ2n6YG3n
@JiAlex_Amazon I wanted to inquire if there is a way to remove a customer’s feedback that appears to be a result of blackmail. A customer blackmailed us over a damaged box—not the actual item. The box was disposable, and the item was intended for her son, not as a gift.
She demanded a 50% discount. We offered £10 or a full refund upon return of the product. Since we did not agree to the 50% discount, she left negative feedback.
All the messages and details of this interaction are documented in the chat history. Would this situation qualify for feedback removal? If needed, I can provide the relevant information for your review.
Thank you for your time and support.
Best regards,
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n
Your most welcome :D
I understand what you are referring, however, we do have the specific path for feedback removal request. Currently, we are working with the department in charge, to see if we can improve this process, stay tuned. I know you expect a better answer, however, what I can let you know is that we are working on that :)
-JiAlex
JiAlex_Amazon
Let me have a look with this, provide me the case ID, or the order ID.
-JiAlex
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n!
Good news Feedback has been suppressed :)
Enjoy your weekend!!
-JiAlex
Seller_RAXEWLxQ2dbmN
I think it is about time that Amazon made it so that taking out an AZ should always be the last resort for a buyer.
Over the years it has morphed into the default method for resolving disputes and problem orders which goes against natural justice.
An AZ claim should only be an option after other avenuses have been tried and failed and/or the seller refuses to engage with the buyer.
Fighting Amazon’s Feedback System for Justice
I can't find a human review for a feedback policy violation. This is clearly against Amazon's policy, but my request was denied the moment I submitted the message below to the feedback management team.
The buyer didn’t contact us about any issues, and their order was delivered within the promised time frame. Despite this, they left the following feedback. The feedback doesn’t even reference the order they placed with us, and the buyer is not responding to my messages. Yet, the feedback is not being removed.
Has anyone had a similar experience? If so, how did you resolve it?
Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.
My response to feedback manager team 12:14 and same second got response of decline my request.
Dear Amazon Feedback Team,
I am writing to request a review of feedback left by a customer regarding their recent order. According to the tracking information, the order was successfully delivered on December 15th. Please find the tracking details below for your reference:
The feedback states that the delivery was repeatedly delayed and later marked as lost. However, the tracking details clearly show no such delays or issues. This discrepancy suggests that the customer may have confused our store with another seller, as the details in their feedback do not align with the facts of this order.
As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller. In this case, the feedback appears to be factually incorrect and unfairly impacts our seller performance metrics.
I kindly request that this feedback be reviewed and, if deemed appropriate, removed or revised to reflect the accurate circumstances of this transaction.
Thank you for your assistance in resolving this matter. Please let me know if you require any additional information.
Best regards,
Fighting Amazon’s Feedback System for Justice
I can't find a human review for a feedback policy violation. This is clearly against Amazon's policy, but my request was denied the moment I submitted the message below to the feedback management team.
The buyer didn’t contact us about any issues, and their order was delivered within the promised time frame. Despite this, they left the following feedback. The feedback doesn’t even reference the order they placed with us, and the buyer is not responding to my messages. Yet, the feedback is not being removed.
Has anyone had a similar experience? If so, how did you resolve it?
Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.
My response to feedback manager team 12:14 and same second got response of decline my request.
Dear Amazon Feedback Team,
I am writing to request a review of feedback left by a customer regarding their recent order. According to the tracking information, the order was successfully delivered on December 15th. Please find the tracking details below for your reference:
The feedback states that the delivery was repeatedly delayed and later marked as lost. However, the tracking details clearly show no such delays or issues. This discrepancy suggests that the customer may have confused our store with another seller, as the details in their feedback do not align with the facts of this order.
As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller. In this case, the feedback appears to be factually incorrect and unfairly impacts our seller performance metrics.
I kindly request that this feedback be reviewed and, if deemed appropriate, removed or revised to reflect the accurate circumstances of this transaction.
Thank you for your assistance in resolving this matter. Please let me know if you require any additional information.
Best regards,
Fighting Amazon’s Feedback System for Justice
I can't find a human review for a feedback policy violation. This is clearly against Amazon's policy, but my request was denied the moment I submitted the message below to the feedback management team.
The buyer didn’t contact us about any issues, and their order was delivered within the promised time frame. Despite this, they left the following feedback. The feedback doesn’t even reference the order they placed with us, and the buyer is not responding to my messages. Yet, the feedback is not being removed.
Has anyone had a similar experience? If so, how did you resolve it?
Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.
My response to feedback manager team 12:14 and same second got response of decline my request.
Dear Amazon Feedback Team,
I am writing to request a review of feedback left by a customer regarding their recent order. According to the tracking information, the order was successfully delivered on December 15th. Please find the tracking details below for your reference:
The feedback states that the delivery was repeatedly delayed and later marked as lost. However, the tracking details clearly show no such delays or issues. This discrepancy suggests that the customer may have confused our store with another seller, as the details in their feedback do not align with the facts of this order.
As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller. In this case, the feedback appears to be factually incorrect and unfairly impacts our seller performance metrics.
I kindly request that this feedback be reviewed and, if deemed appropriate, removed or revised to reflect the accurate circumstances of this transaction.
Thank you for your assistance in resolving this matter. Please let me know if you require any additional information.
Best regards,
27 replies
27 replies
JiAlex_Amazon
Hello @Seller_6HXPDZ2n6YG3n
Following on your post. Could you provide us the case ID related to this feedback for me to have a look and see if we can have a second review?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_6HXPDZ2n6YG3n
HI JiAlex
Here is case id 10698794652
ID 10681552592
ID 10681598942
and order id : 205-3159811-7956350
I would like to highlight again " As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller"
After review the case with screenshots , customer messages, tracking id you will see this feedback not meant for me and yet case keep closing same second on feedback manager.
Also we didnt refund to customer anything because order has been delivered and also customer never asked refund. As mention on feedback if parcel has been lost but not demand refund?
Kind regards
Thanks
Seller_q02IFWVcXV5xc
What has probably happened here is the buyer is simply going by the notes on their order and isn't aware that the order was actually delivered on time and they believe it was lost,
Amazon make a habit of telling buyers their item is 'running late' then update it to say 'may be lost' when their information is entirely untrue,
In your case,since it was being sent to another person as a gift the buyer may not be aware their recipient already got it,
see this thread for example for the issues amazon are causing with their bogus messages to customers
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e?postId=d953bcb1-a3e7-44f1-be07-b7160f275015
Seller_6HXPDZ2n6YG3n
Hi
I don't think this is my case because the buyer's feedback is as follows:
In my tracking information, there are no signs of delays or loss. I also sent more than five messages to the buyer but have not received any response. I'm unsure if the issue lies with Amazon not delivering the messages or something else.
Buyer feedback : Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.
JiAlex_Amazon
Hello @Seller_6HXPDZ2n6YG3n
Thank you for the information provided, I will have a look and see if I can get a second review, and let you know for any final resolution.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n
I just received confirmation, feedback has been suppressed :)
Regards,
JiAlex
Seller_6HXPDZ2n6YG3n
Thank you very much for your help , there is any easy way to handle this situation? Mostly we stuck automated system and as you know effecting my sales Metrix and giving me unnecessary stress :(
Seller_6HXPDZ2n6YG3n
@JiAlex_Amazon I wanted to inquire if there is a way to remove a customer’s feedback that appears to be a result of blackmail. A customer blackmailed us over a damaged box—not the actual item. The box was disposable, and the item was intended for her son, not as a gift.
She demanded a 50% discount. We offered £10 or a full refund upon return of the product. Since we did not agree to the 50% discount, she left negative feedback.
All the messages and details of this interaction are documented in the chat history. Would this situation qualify for feedback removal? If needed, I can provide the relevant information for your review.
Thank you for your time and support.
Best regards,
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n
Your most welcome :D
I understand what you are referring, however, we do have the specific path for feedback removal request. Currently, we are working with the department in charge, to see if we can improve this process, stay tuned. I know you expect a better answer, however, what I can let you know is that we are working on that :)
-JiAlex
JiAlex_Amazon
Let me have a look with this, provide me the case ID, or the order ID.
-JiAlex
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n!
Good news Feedback has been suppressed :)
Enjoy your weekend!!
-JiAlex
Seller_RAXEWLxQ2dbmN
I think it is about time that Amazon made it so that taking out an AZ should always be the last resort for a buyer.
Over the years it has morphed into the default method for resolving disputes and problem orders which goes against natural justice.
An AZ claim should only be an option after other avenuses have been tried and failed and/or the seller refuses to engage with the buyer.
JiAlex_Amazon
Hello @Seller_6HXPDZ2n6YG3n
Following on your post. Could you provide us the case ID related to this feedback for me to have a look and see if we can have a second review?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_6HXPDZ2n6YG3n
Following on your post. Could you provide us the case ID related to this feedback for me to have a look and see if we can have a second review?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_6HXPDZ2n6YG3n
HI JiAlex
Here is case id 10698794652
ID 10681552592
ID 10681598942
and order id : 205-3159811-7956350
I would like to highlight again " As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller"
After review the case with screenshots , customer messages, tracking id you will see this feedback not meant for me and yet case keep closing same second on feedback manager.
Also we didnt refund to customer anything because order has been delivered and also customer never asked refund. As mention on feedback if parcel has been lost but not demand refund?
Kind regards
Thanks
Seller_6HXPDZ2n6YG3n
HI JiAlex
Here is case id 10698794652
ID 10681552592
ID 10681598942
and order id : 205-3159811-7956350
I would like to highlight again " As per Amazon's feedback guidelines, feedback should accurately reflect the buyer's experience with the seller"
After review the case with screenshots , customer messages, tracking id you will see this feedback not meant for me and yet case keep closing same second on feedback manager.
Also we didnt refund to customer anything because order has been delivered and also customer never asked refund. As mention on feedback if parcel has been lost but not demand refund?
Kind regards
Thanks
Seller_q02IFWVcXV5xc
What has probably happened here is the buyer is simply going by the notes on their order and isn't aware that the order was actually delivered on time and they believe it was lost,
Amazon make a habit of telling buyers their item is 'running late' then update it to say 'may be lost' when their information is entirely untrue,
In your case,since it was being sent to another person as a gift the buyer may not be aware their recipient already got it,
see this thread for example for the issues amazon are causing with their bogus messages to customers
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e?postId=d953bcb1-a3e7-44f1-be07-b7160f275015
Seller_q02IFWVcXV5xc
What has probably happened here is the buyer is simply going by the notes on their order and isn't aware that the order was actually delivered on time and they believe it was lost,
Amazon make a habit of telling buyers their item is 'running late' then update it to say 'may be lost' when their information is entirely untrue,
In your case,since it was being sent to another person as a gift the buyer may not be aware their recipient already got it,
see this thread for example for the issues amazon are causing with their bogus messages to customers
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e?postId=d953bcb1-a3e7-44f1-be07-b7160f275015
Seller_6HXPDZ2n6YG3n
Hi
I don't think this is my case because the buyer's feedback is as follows:
In my tracking information, there are no signs of delays or loss. I also sent more than five messages to the buyer but have not received any response. I'm unsure if the issue lies with Amazon not delivering the messages or something else.
Buyer feedback : Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.
Seller_6HXPDZ2n6YG3n
Hi
I don't think this is my case because the buyer's feedback is as follows:
In my tracking information, there are no signs of delays or loss. I also sent more than five messages to the buyer but have not received any response. I'm unsure if the issue lies with Amazon not delivering the messages or something else.
Buyer feedback : Kept telling me it was out for delivery, arriving tonight, etc. Then suddenly told me the package was lost. Very disappointing as this was my UK granddaughter’s specially requested Christmas gift and I live in the U.S.and try and send her something she really wants since I do not see her very often.
JiAlex_Amazon
Hello @Seller_6HXPDZ2n6YG3n
Thank you for the information provided, I will have a look and see if I can get a second review, and let you know for any final resolution.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_6HXPDZ2n6YG3n
Thank you for the information provided, I will have a look and see if I can get a second review, and let you know for any final resolution.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n
I just received confirmation, feedback has been suppressed :)
Regards,
JiAlex
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n
I just received confirmation, feedback has been suppressed :)
Regards,
JiAlex
Seller_6HXPDZ2n6YG3n
Thank you very much for your help , there is any easy way to handle this situation? Mostly we stuck automated system and as you know effecting my sales Metrix and giving me unnecessary stress :(
Seller_6HXPDZ2n6YG3n
Thank you very much for your help , there is any easy way to handle this situation? Mostly we stuck automated system and as you know effecting my sales Metrix and giving me unnecessary stress :(
Seller_6HXPDZ2n6YG3n
@JiAlex_Amazon I wanted to inquire if there is a way to remove a customer’s feedback that appears to be a result of blackmail. A customer blackmailed us over a damaged box—not the actual item. The box was disposable, and the item was intended for her son, not as a gift.
She demanded a 50% discount. We offered £10 or a full refund upon return of the product. Since we did not agree to the 50% discount, she left negative feedback.
All the messages and details of this interaction are documented in the chat history. Would this situation qualify for feedback removal? If needed, I can provide the relevant information for your review.
Thank you for your time and support.
Best regards,
Seller_6HXPDZ2n6YG3n
@JiAlex_Amazon I wanted to inquire if there is a way to remove a customer’s feedback that appears to be a result of blackmail. A customer blackmailed us over a damaged box—not the actual item. The box was disposable, and the item was intended for her son, not as a gift.
She demanded a 50% discount. We offered £10 or a full refund upon return of the product. Since we did not agree to the 50% discount, she left negative feedback.
All the messages and details of this interaction are documented in the chat history. Would this situation qualify for feedback removal? If needed, I can provide the relevant information for your review.
Thank you for your time and support.
Best regards,
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n
Your most welcome :D
I understand what you are referring, however, we do have the specific path for feedback removal request. Currently, we are working with the department in charge, to see if we can improve this process, stay tuned. I know you expect a better answer, however, what I can let you know is that we are working on that :)
-JiAlex
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n
Your most welcome :D
I understand what you are referring, however, we do have the specific path for feedback removal request. Currently, we are working with the department in charge, to see if we can improve this process, stay tuned. I know you expect a better answer, however, what I can let you know is that we are working on that :)
-JiAlex
JiAlex_Amazon
Let me have a look with this, provide me the case ID, or the order ID.
-JiAlex
JiAlex_Amazon
Let me have a look with this, provide me the case ID, or the order ID.
-JiAlex
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n!
Good news Feedback has been suppressed :)
Enjoy your weekend!!
-JiAlex
JiAlex_Amazon
@Seller_6HXPDZ2n6YG3n!
Good news Feedback has been suppressed :)
Enjoy your weekend!!
-JiAlex
Seller_RAXEWLxQ2dbmN
I think it is about time that Amazon made it so that taking out an AZ should always be the last resort for a buyer.
Over the years it has morphed into the default method for resolving disputes and problem orders which goes against natural justice.
An AZ claim should only be an option after other avenuses have been tried and failed and/or the seller refuses to engage with the buyer.
Seller_RAXEWLxQ2dbmN
I think it is about time that Amazon made it so that taking out an AZ should always be the last resort for a buyer.
Over the years it has morphed into the default method for resolving disputes and problem orders which goes against natural justice.
An AZ claim should only be an option after other avenuses have been tried and failed and/or the seller refuses to engage with the buyer.
