hey - They never help, the below was from over 3 months ago

Why do you claim all tracked shipments will arrive a day later.

This is proven that its not true by my on time delivery rate

You wont let me select RM Tracked services on prime orders either, this results in me not being able to use buy shipping (Even though the Tracked 24 will get there in time) Im then stripped of the service

its a never ending circle

Please read the below.

Long and short - When using by shipping, all of my Tracked RM services show they will get the customer a day later than they would actually get there. However, the same services Untracked all show as correct. (Tracked 24 Shows it would take 2 days to get to the customer and Tracked 48 Shows as 3)

E.G

Ship by - 13/7/23 July

Deliver by 15/7/23

ETA will state

Royal mail 24 Parcel - 14/7/23

Royal mail 48 Parcel - 15/7/23

Tracked 24 - 15/7/23

Tracked 48 - 17/7/23

This results in me not Physically being able to purchase the chosen Tracked ship method through buy shipping as Amazon deem that service unavailable and then do not even give me the option of purchasing it.

Now - This is a MAJOR Issue when it comes to both Prime and premium shipping, Because I cannot physically buy the Tracked service’s as stated above I then get put on the naughty step for my “Buy Shipping” Metrics - But this is because of Amazon !!!

On top of all that, due to the time involved with confirming the shipments because they have been shipped through another method to buy shipping I now have a late dispatch rate of 12% and amazon have told me that they are adding an additional 1-2 days to my delivery’s on the seller site. - (this part I accept is down to my admin but if Amz actually acknowledged the problem and investigated with out sending a copy and paste result I wouldn’t have to do this)

The general response from AMZ is that there are a lot of external factors that makes up the ETA to the customer including weather, traffic and uncontrollable coincidences - If any of this was a factor in my case then the untracked services would show the same ETA to the customer. It just simply not ture and Amazon seller support do not want to actually investigate

I’m really hoping someone can shed some light on this as, as per usual, I just get generic responses from SS - This has been going on for about 16 Month’s, however, its now seriously effecting the business as amz are now adding extra days for delivery to customers due to my late shipment rate.