Please help!! Listing hijacked
I am the brand registry owner of a product that we manufacture ourselves. Our trademark is currently under publication, and as a result, it is not gated yet. Taking advantage of this, a seller hijacked my listing, offering a different and substandard product.
I have attempted to raise the issue with Amazon through various channels, including Reporting Abuse and Reporting a Violation, but without success. We conducted a test buy and provided full documentation demonstrating that the other supplier's product is a counterfeit and inferior version of ours. However, every time I reach out to Amazon, I receive generic responses with links directing me to repeat the same process.
This seller is openly violating Amazon’s policies. Their actions are deceptive, exploit the popularity of my product, mislead customers, and violate Amazon’s Selling Policies and Seller Code of Conduct, including the Anti-Counterfeiting Policy.
I am frustrated and sad, as their counterfeit product has undercut my average selling price, forcing me to lower my price significantly to prevent customer dissatisfaction and protect my brand’s value.
I would appreciate any advice on how to handle this situation effectively.
@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon @JiAlex_Amazon
Please help!! Listing hijacked
I am the brand registry owner of a product that we manufacture ourselves. Our trademark is currently under publication, and as a result, it is not gated yet. Taking advantage of this, a seller hijacked my listing, offering a different and substandard product.
I have attempted to raise the issue with Amazon through various channels, including Reporting Abuse and Reporting a Violation, but without success. We conducted a test buy and provided full documentation demonstrating that the other supplier's product is a counterfeit and inferior version of ours. However, every time I reach out to Amazon, I receive generic responses with links directing me to repeat the same process.
This seller is openly violating Amazon’s policies. Their actions are deceptive, exploit the popularity of my product, mislead customers, and violate Amazon’s Selling Policies and Seller Code of Conduct, including the Anti-Counterfeiting Policy.
I am frustrated and sad, as their counterfeit product has undercut my average selling price, forcing me to lower my price significantly to prevent customer dissatisfaction and protect my brand’s value.
I would appreciate any advice on how to handle this situation effectively.
@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon @JiAlex_Amazon
0 replies
Seller_k2X0L9mVRT0pW
without a finalised approved trademark you have no protection whatsoever I’m afraid.
When you have an approved trademark you will need to make a new listing as Amazon will view this as a different product- you will then be able to protect it.
Seller_ae51e0CJoHqCX
The whole point of having a trademark is to protect this from happening, I can only reiterate what has been said.
Hopefully I can help you accept some of the issues raised. You need to understand that a listing is not "your listing", you create an entry into the Amazon catalogue and no matter what this listing belongs to Amazon. It is a mis-conception that the listing has been hijacked, it has merely had a contribution from another supplier and there is literally nothing you can do about this.
This being said, if a listing is branded and you own the brand which is entered onto the listing then you can absolutely report anyone that goes onto that listing from selling anything other than your brand. This is why brand protection an Amazon is so important.
The brand in the eye of Amazon is only valid at the point you have a registered trademark against it. I assume this must have been appled for quite a while ago so hopefully you will receive confirmation shortly and then have the other person removed.
If it is at the stage of under publication then you are under 30 days from approval.
Seller_KlbXZHzQGSDZv
When you created the listing did you list it as a generic item or a brand.
If you listed it as your own brand then you should be able to file a counterfeit report against the other seller as they will not be able to provide a receipt with your brand name on it. You can do a test purchase and go down this route.
Did you have a EAN or UPC on the listing again if so you can go down the counterfeit route.
If you have listed as generic without a ean/upc then as stated above there is little you can do.
Please help!! Listing hijacked
I am the brand registry owner of a product that we manufacture ourselves. Our trademark is currently under publication, and as a result, it is not gated yet. Taking advantage of this, a seller hijacked my listing, offering a different and substandard product.
I have attempted to raise the issue with Amazon through various channels, including Reporting Abuse and Reporting a Violation, but without success. We conducted a test buy and provided full documentation demonstrating that the other supplier's product is a counterfeit and inferior version of ours. However, every time I reach out to Amazon, I receive generic responses with links directing me to repeat the same process.
This seller is openly violating Amazon’s policies. Their actions are deceptive, exploit the popularity of my product, mislead customers, and violate Amazon’s Selling Policies and Seller Code of Conduct, including the Anti-Counterfeiting Policy.
I am frustrated and sad, as their counterfeit product has undercut my average selling price, forcing me to lower my price significantly to prevent customer dissatisfaction and protect my brand’s value.
I would appreciate any advice on how to handle this situation effectively.
@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon @JiAlex_Amazon
Please help!! Listing hijacked
I am the brand registry owner of a product that we manufacture ourselves. Our trademark is currently under publication, and as a result, it is not gated yet. Taking advantage of this, a seller hijacked my listing, offering a different and substandard product.
I have attempted to raise the issue with Amazon through various channels, including Reporting Abuse and Reporting a Violation, but without success. We conducted a test buy and provided full documentation demonstrating that the other supplier's product is a counterfeit and inferior version of ours. However, every time I reach out to Amazon, I receive generic responses with links directing me to repeat the same process.
This seller is openly violating Amazon’s policies. Their actions are deceptive, exploit the popularity of my product, mislead customers, and violate Amazon’s Selling Policies and Seller Code of Conduct, including the Anti-Counterfeiting Policy.
I am frustrated and sad, as their counterfeit product has undercut my average selling price, forcing me to lower my price significantly to prevent customer dissatisfaction and protect my brand’s value.
I would appreciate any advice on how to handle this situation effectively.
@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon @JiAlex_Amazon
Please help!! Listing hijacked
I am the brand registry owner of a product that we manufacture ourselves. Our trademark is currently under publication, and as a result, it is not gated yet. Taking advantage of this, a seller hijacked my listing, offering a different and substandard product.
I have attempted to raise the issue with Amazon through various channels, including Reporting Abuse and Reporting a Violation, but without success. We conducted a test buy and provided full documentation demonstrating that the other supplier's product is a counterfeit and inferior version of ours. However, every time I reach out to Amazon, I receive generic responses with links directing me to repeat the same process.
This seller is openly violating Amazon’s policies. Their actions are deceptive, exploit the popularity of my product, mislead customers, and violate Amazon’s Selling Policies and Seller Code of Conduct, including the Anti-Counterfeiting Policy.
I am frustrated and sad, as their counterfeit product has undercut my average selling price, forcing me to lower my price significantly to prevent customer dissatisfaction and protect my brand’s value.
I would appreciate any advice on how to handle this situation effectively.
@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon @JiAlex_Amazon
0 replies
0 replies
Seller_k2X0L9mVRT0pW
without a finalised approved trademark you have no protection whatsoever I’m afraid.
When you have an approved trademark you will need to make a new listing as Amazon will view this as a different product- you will then be able to protect it.
Seller_ae51e0CJoHqCX
The whole point of having a trademark is to protect this from happening, I can only reiterate what has been said.
Hopefully I can help you accept some of the issues raised. You need to understand that a listing is not "your listing", you create an entry into the Amazon catalogue and no matter what this listing belongs to Amazon. It is a mis-conception that the listing has been hijacked, it has merely had a contribution from another supplier and there is literally nothing you can do about this.
This being said, if a listing is branded and you own the brand which is entered onto the listing then you can absolutely report anyone that goes onto that listing from selling anything other than your brand. This is why brand protection an Amazon is so important.
The brand in the eye of Amazon is only valid at the point you have a registered trademark against it. I assume this must have been appled for quite a while ago so hopefully you will receive confirmation shortly and then have the other person removed.
If it is at the stage of under publication then you are under 30 days from approval.
Seller_KlbXZHzQGSDZv
When you created the listing did you list it as a generic item or a brand.
If you listed it as your own brand then you should be able to file a counterfeit report against the other seller as they will not be able to provide a receipt with your brand name on it. You can do a test purchase and go down this route.
Did you have a EAN or UPC on the listing again if so you can go down the counterfeit route.
If you have listed as generic without a ean/upc then as stated above there is little you can do.
Seller_k2X0L9mVRT0pW
without a finalised approved trademark you have no protection whatsoever I’m afraid.
When you have an approved trademark you will need to make a new listing as Amazon will view this as a different product- you will then be able to protect it.
Seller_k2X0L9mVRT0pW
without a finalised approved trademark you have no protection whatsoever I’m afraid.
When you have an approved trademark you will need to make a new listing as Amazon will view this as a different product- you will then be able to protect it.
Seller_ae51e0CJoHqCX
The whole point of having a trademark is to protect this from happening, I can only reiterate what has been said.
Hopefully I can help you accept some of the issues raised. You need to understand that a listing is not "your listing", you create an entry into the Amazon catalogue and no matter what this listing belongs to Amazon. It is a mis-conception that the listing has been hijacked, it has merely had a contribution from another supplier and there is literally nothing you can do about this.
This being said, if a listing is branded and you own the brand which is entered onto the listing then you can absolutely report anyone that goes onto that listing from selling anything other than your brand. This is why brand protection an Amazon is so important.
The brand in the eye of Amazon is only valid at the point you have a registered trademark against it. I assume this must have been appled for quite a while ago so hopefully you will receive confirmation shortly and then have the other person removed.
If it is at the stage of under publication then you are under 30 days from approval.
Seller_ae51e0CJoHqCX
The whole point of having a trademark is to protect this from happening, I can only reiterate what has been said.
Hopefully I can help you accept some of the issues raised. You need to understand that a listing is not "your listing", you create an entry into the Amazon catalogue and no matter what this listing belongs to Amazon. It is a mis-conception that the listing has been hijacked, it has merely had a contribution from another supplier and there is literally nothing you can do about this.
This being said, if a listing is branded and you own the brand which is entered onto the listing then you can absolutely report anyone that goes onto that listing from selling anything other than your brand. This is why brand protection an Amazon is so important.
The brand in the eye of Amazon is only valid at the point you have a registered trademark against it. I assume this must have been appled for quite a while ago so hopefully you will receive confirmation shortly and then have the other person removed.
If it is at the stage of under publication then you are under 30 days from approval.
Seller_KlbXZHzQGSDZv
When you created the listing did you list it as a generic item or a brand.
If you listed it as your own brand then you should be able to file a counterfeit report against the other seller as they will not be able to provide a receipt with your brand name on it. You can do a test purchase and go down this route.
Did you have a EAN or UPC on the listing again if so you can go down the counterfeit route.
If you have listed as generic without a ean/upc then as stated above there is little you can do.
Seller_KlbXZHzQGSDZv
When you created the listing did you list it as a generic item or a brand.
If you listed it as your own brand then you should be able to file a counterfeit report against the other seller as they will not be able to provide a receipt with your brand name on it. You can do a test purchase and go down this route.
Did you have a EAN or UPC on the listing again if so you can go down the counterfeit route.
If you have listed as generic without a ean/upc then as stated above there is little you can do.
