Using Royal Mail 24/48 with Delivery Confirmation — A-Z Guarantee Claim Outcome?
Hi everyone,
I’m hoping someone can clarify this for me. I currently use Royal Mail 24 and Royal Mail 48 services to fulfill my Amazon orders. As you know, these aren’t fully tracked services, but they do provide delivery confirmation when the parcel is delivered (a barcode scan at delivery).
My question is — if I dispatch an order using Royal Mail 24/48 with delivery confirmation, and later a customer opens an A-Z Guarantee claim saying the item wasn’t received, how is this handled by Amazon’s system?
Since the decision process is largely automated (AI-based, not human-reviewed initially), and these services aren’t classed as ‘tracked’, would the AI still side with the customer even if I can provide the delivery confirmation scan?
Would appreciate hearing from other sellers who’ve been in this situation — or if there’s an official Amazon position on using services like Royal Mail 24/48 for fulfilling orders and how it affects A-Z claims.
Thanks in advance for any advice!
Using Royal Mail 24/48 with Delivery Confirmation — A-Z Guarantee Claim Outcome?
Hi everyone,
I’m hoping someone can clarify this for me. I currently use Royal Mail 24 and Royal Mail 48 services to fulfill my Amazon orders. As you know, these aren’t fully tracked services, but they do provide delivery confirmation when the parcel is delivered (a barcode scan at delivery).
My question is — if I dispatch an order using Royal Mail 24/48 with delivery confirmation, and later a customer opens an A-Z Guarantee claim saying the item wasn’t received, how is this handled by Amazon’s system?
Since the decision process is largely automated (AI-based, not human-reviewed initially), and these services aren’t classed as ‘tracked’, would the AI still side with the customer even if I can provide the delivery confirmation scan?
Would appreciate hearing from other sellers who’ve been in this situation — or if there’s an official Amazon position on using services like Royal Mail 24/48 for fulfilling orders and how it affects A-Z claims.
Thanks in advance for any advice!
0 replies
Seller_ZJhFeE3tNKzfh
you would almost certainly loose any A-Z claim if all you have is a delivery scan from Royal Mail 24/48.
Amazon expect a signature to have any chance of winning an A-Z
Seller_xP044DLiavzY6
to be honest theres a school of thought that says be done with it and use the cheapest postal method possible - as no matter what method you use if they open a AtoZ 99.9999999% amazon will give them YOUR money back
the only positive in using tracked is that it may put off the less savvy buyer from claiming
so in answer to your question it will be a refund - but also if you used tracked it will be a refund
Seller_KlbXZHzQGSDZv
I believe you can add a signature request as an additional optional however even with this people are losing the az claims. As has been stated if its not valued at over £20 (when you bought it) your better of using std 2nd class (or if your in a position that you are sending 5000+ items you can get the 24/48 prices down to similar as the 2bpl)
Seller_9SnkGr1rLS6kU
You have little chance of wining an A-Z claim, whatever the circumstances. Instances of the seller wining such claims over scamming customers are rare indeed.
Seller_DfMOm9tgJKAex
the only real way to win that I have found is to get the delivery photos and send the to the buyer and get them to admit receipt, in all but 1 case the A-Z has been dismissed in my favour that way
Seller_iUcF35YSDwxDs
The bigger issue, is that with these, Amazon send an email to the buyer saying the item may be lost and that they can claim a refund!
Seller_mFUQITwSQaBNs
I have had deliveries with photo evidence and GPS Tracking evidence and still they get a refund.
Seller_OM4BK6pjqIuuR
TBH you could have a signature GPS and video of person receiving parcel and youd still lose an AZ. Trying to get them to correct the ODR (if postage purchased thru Amazon) is a task in itself, apart from the useless AI, Amazon dont train staff on Amazon policy
